There was some confusion over the quote given. I thought the quote was for the entire job but then was asked to pay double what was quoted. I didn’t think that was what was agreed via wise moves quoting system since questions about number of steps was in the quote process. Anyway it got sorted in the end but it would have been good to know from the outset that the quote was not the actual price. Bit misleading.
Reply from VIP Movers
Response to the quote inquire , I had explained the situation if needing extra men to accomplish this task will accrue additional charger's, Due to the lack of customers access information on arrival it seems not to be strate forward as details were miss leading. having to left a extremely heavy piano not possible !!! Booked for two men only
Needing four men up 100m up hill path then a 45 degree lots of steps we had notified customer that this is going to include extra costs help and preparation no worries customer then excepted my new quote minimum of two hour at the rate given
As to completed this process I do not believe we had failed to provide a professional service, delivering this in prefect condistion . Reveiw unjustified .