Initial communications and quote from Wise Move was very efficient and easy. After discussing a possible pickup time with the van seller we sort some answers to a few steps we needed to clarify. Jesse was quick to respond. The pick up and delivery was from Napier to Auckland during Level 3 lockdown. Jesse did not communicate pickup time with the seller or ourselves as soon as we would have liked until prompted by text. It was obvious he was busy and driving a lot. He was late picking up on the day but did advise the seller. He was very late delivering the Van to our arranged destination, we had to text him to see what his ETA was as we had a 45 minute drive to the pickup place. He dropped the van off efficiently and quickly and then told us he had a tyre blow out on the way which was the reason he was 2 hours late, a text during the 5 hour drive to advise us would have been appreciated. Jesse was polite and efficient at the drop off point he was delivering our van, along with a dog and bikes for other customers.
Reply from CITYWIDE AUTO TRANSPORT
Thankyou for your feed back, definitely was not an easy day having a tyre blow out half way between Napier and Taupo and waiting 2 hours for a mobile tyre guy to come but I still managed to get all the drop offs done on the same day, all the best with the motor home.