Everything that I did not want to happen with a vehicle transport happened with this Company, thanks to their appalling service:
- No communication.
- Huge delay in completing the job. I was pressured in time, and the Company assured me many times of their ability to complete the job in 3 days. It took them 11 days!
- Arrogant attitude. I was told, when calling to check the progress of the transportation, that the vehicle will "arrive when it arrives"!!
- Lack of transparency and not saying the truth when asked.
- I paid for the vehicle to be strictly transported and not driven. That was one of the main terms of the agreement. Yet the car arrived its destination after it was driven for more than 500 Km. I had to notify the Police that I was not the driver of the vehicle for these 11 days, just in case it was involved in a law breaking event.
- The only thing that this company was punctual at, was the collection of their fees. The invoice came in immediately after agreeing to the terms, with payment to be arranged in full in advance. After that they went radio silent! Somehow it was my job to call the company again and again to keep things moving.
I have not had such a stressful time for long time, like the one that I had during these 11 days.
Reviewed
1 week ago