Sadly their communication was pretty much non-existent. Very different to what was advertised on the recommendation I received as one of their strengths.
I ended up contacting them in every situation, even two days after vehicle pickup from Invercargill to see if the vehicle had actually been picked up, because I'd not heard anything.
Apart from this, everything else went to plan.
Response from ASAP Car Transport - MOST TRUSTED
Selwyn, thank you for your comments. We understand that effective communication is key to a stress-free move, and we apologise if we fell short in keeping you updated to the extent you desired.
Clearly we dropped the ball as we have a reputation for great comms throughout.
We always do what we say we will do, which means we collect when we say we will and deliver the same, so it is very streamlined, fast and efficient.
We are working hard to keep our communication open and efficient and take your feedback seriously in our efforts to improve our service delivery. Your feedback will be taken up with our logistic team to ensure our process is reviewed and followed.
We thank you again for booking with ASAP Car Transport and we hope you are now enjoying your classic Mini.
Regards
Mark