Mover Adbell Ltd

Positive feedback received, but no comments left.

Did the job needed.
The mover tried to use 2 guys and then tried to charge an extra $50 for the second guy and requested cash as payment noting they had no payment facility on board.
It’s a fixed cost as noted at the time.
I also noted the driver and the worker arguing which isn’t a great look.
It also meant I needed to go to the cash machine which was an inconvenience.
If you can also provide an invoice thanks for the work.
Other than that they were careful and did a good job.
Thanks Jeremy

Positive feedback received, but no comments left.

Positive feedback received, but no comments left.

So helpful and brilliant movers! Thank you

Positive feedback received, but no comments left.

Positive feedback received, but no comments left.

Awesome movers. Managed to fit the move in at short notice, and were super friendly, prompt, great communication, and took care of my goods. Really pleased with the experience.

Great team and very lovely. Even though the day threw us curve balls the team worked with us. Highly recommended

Amazing team of guys who were cheerful and friendly even when faced with a difficult move. They took great care with the items. Highly recommend

Positive feedback received, but no comments left.

Just perfect! Will definitely use again!

Super duper. Just the help I was after. Many thanks!

Very friendly and professional service. Highly recommend!

Delivered a washing machine and where great, good coms, helpful and friendly.

Positive feedback received, but no comments left.

These guys were great, we were packed in and out really quickly and had no breaks or issues, even took our huge floor mirror for us. Took good care of everything in great time, thanks so much

Positive feedback received, but no comments left.

The movers didn’t show up at the time booked and it took me chasing them for them to let us know they wouldn’t be able to move us until later in the day. They couldn’t confirm the time, so we were waiting until 3pm. They also overcharged us as they wouldn’t accept bank deposit even though that said it was an option on the website and didn’t give me change when paying with cash. They refused to move our beds up stairs so we had to do that ourselves, they also scratched our washing machine and damaged one of our dining chairs. I tried to resolve this directly with them but they stopped replying to my emails (they agreed to refund me the overcharge but never did)

Adbell and Broiden were brilliant, got the house moved in record time and with real good care of everything including all our various fragiles! Would highly recommend to anyone moving any distance, near or far.

While the communication, promptness and, cost effectiveness of moving my bed and headboard was good, unfortunately there were some issues with how some accidental damage was dealt with.

One of the delivery people knocked a light fitting off the wall, which was accidental. The communication about how a new one would be installed was completely lacking, and not much responsibility was shown. I had to chase him up and when I quoted a replacement he accused me of trying to rip him off and told me I should tell the landlord that the damage was not damage but "depreciation". I eventually settled with him on $40 after finding a cheaper light. There was no offer to come and help me fix it. I had to source the light myself and organise its installation.

I think this carrier needs to reassess how they deal with mistakes like this, as they will happen again. Yes damage is expensive but you must take responsibility and not just hope I would forget. Poor service.

Positive feedback received, but no comments left.

Positive feedback received, but no comments left.

Very friendly and efficient would definitely recommend this company. 5 Stars

DO NOT USE! We have never had such shocking service.

They rang on Friday afternoon and gave us 10mins notice that they were coming. They collected the fridge, then rang and told me we had to pay $300, not the agreed $215.
They said that we were supposed to have cash on pick up (it doesn’t say that on the Wise agreement, nor did they mention it when they rang- 10mins notice would have made this impossible anyway). They said it was because we didn't have cash and they had to take the fridge half way down our driveway to load it. Even though I was clear on the Wise Move notes that this was a possibility if they chose to bring a large truck. They didn't even bring a trolley to take it down the driveway, two of them carried it.

For the next 2 hours they refused to deliver the fridge unless we paid them more. They turned their tracking on and off so we couldn't see where they were. They said we had to show proof of payment before they would deliver it (even though their Wise confirmation said payment on delivery).

It was terrible!! In the end (after honestly harrassing messages from them) my husband left a work dinner and rang them, and after back and forth agreed to pay them an extra $25, otherwise they said they would bring it back to Wellington.

They then cancelled our booking so we couldn't leave a review (Wise Moves has opened this so I can). I contacted Mover Adbell directly with screenshots of all the back and forth, they apologised and offered to refund the $25 (I haven't received it yet). PLEASE DO NOT USE!

Awesome guys and super helpful. Appreciate youse!

They called me at 8.30am Saturday telling me they were 10min away when we hadn’t even arranged a time yet. They left one of my computers in their van and said they would get it to me at end of the day but didn’t. The guy who took the majority of the stuff from my room was nice though. However he said they could take whatever even if it wasn’t on the list but the guy driving got annoyed, so miscommunication between the two

Positive feedback received, but no comments left.

Positive feedback received, but no comments left.

Thank you so much for the amazing move... It made our day so much easier. Sorry it wasn't as easy as you were expecting, we really appreciated the care you took getting everything out of the house and down the stairs, especially the piano!!