NZ Wide Services

Good service. Would recommend and use again

Thanks heaps!

Easy to work with and delivered.

Great to work with - thanks for the pick-up and delivery team.

Harjeet is very flexible and more professional. He helped us to load and unload goods though we agreed to do so ourselves. We recommend NZ wide for anything to move anywhere.

Fantastic service thank you

Positive feedback received, but no comments left.

Great communication, quick professional service. I would not hesitate to use this service again. Many thanks to everyone involved. AAA+++

Excellent service. Proactive communication. Highly recommend.

Very good service, take only 3 days to come from Auckland to wellington , delivered to my home.
Definitely recommended for future small parcels n trade me pickups
Well done.

Great service! Highly recommend

Positive feedback received, but no comments left.

Excellent service!!! Thankyou

Quick and efficient service at a busy time of year. Aman was cheerful, friendly and relaxed with a can-do attitude. He came alone but I did say I was available to help so that was fine. (Single item, relatively light but Queen-sized bed with walkup from road so a 2-person job). I appreciated the speedy and willing response.

Positive feedback received, but no comments left.

Thank you so much!! Would 100% be in contact if we ever moved again, excellent service :)

great communciation

Really professional courier.

Positive feedback received, but no comments left.

Champion!

Easy from start to finish

A+. Thanks Harjeet :)

Positive feedback received, but no comments left.

Such an excellent service .
Would recommend and will use again .

Positive feedback received, but no comments left.

Very friendly and positive service. The driver waited patiently at the pick up area and was very helpful when the sofa was delivered - especially since I was on crutches. He also brought some wood in from the garage for the fire, as it was a cold evening. Very grateful!

Great service good price. Highly recommend.

I was very happy with the service provided by this mover.

When goods are destined for rubbish Tip Wellington why is the tip-fees not included in the quote?
Poor quote construction at fault!!

Positive feedback received, but no comments left.

Unfortunately, this service was the most upsetting and traumatising experience I’ve ever had. My mother and I are still settling from the ordeal.

Communication with their driver wasn't clear at times. The driver arrived at 9pm! Company protocol states no deliveries after 5pm. We tried to get the treadmill into the house in the dark, but at first try were unable. I then asked if we could load it back onto his van so we could unload it through another door. He didn't want to do it, saying he wanted to go to Auckland immediately and left my treadmill outside in the grass. He put all the blame on us and I told him he hadn't completed the job. He then said to keep my money and proceeded to leave, abandoning my treadmill. I was in total shock.

He proceeded to leave and his van got stuck. He soon realised he needed our help to get his van out and started requesting this and that of us. He was very disrespectful and rude. He reluctantly agreed to help us load the treadmill back onto his van, so we could drive it around to the other door and unload it there. We called a neighbour to come and help and after many unsuccessful attempts to free his van, I asked him if we could get the treadmill back off the van and try again to get it through the back door and we were finally successful without his help. He literally just stood there and watched!

And then he still continued to grease up and get us to sort out assistance to free his van. His poor attitude and the absolute lack of professionalism was disturbing. We did everything in our means, above and beyond to help the driver with no help at all from him and that's what we found very disappointing about this service. He said that he and his boss didn’t have AA Roadside assistance and expected us to get him out using our membership, but it doesn’t work like that, you need to have your own membership. I find that very difficult to accept that a business does not have any support for their drivers at times like this.

Another neighbour came to our assistance and pulled his van out in the morning which meant that the driver slept in his van that night. There was absolutely no way we were inviting him into our home to sleep as we hadn’t felt comfortable or safe the whole time around him. Usually in a situation like this we would easily invite him in, but not in this case. I couldn’t sleep that night. That’s how unsafe we felt. We went out of our way to remedy this situation using our community contacts and whānau and not once did he utter a ‘thank you’.

Before leaving he asked me to put the moneys into his account. I said that I had emailed Wise Move to make a complaint and to sort this out. And that really pissed him off. I said that I would pay, but I wanted to make a formal complaint. By this time, we really were scared and just wanted him gone. We even asked our friend to wait until the driver had gone. I told the driver it was a horrible experience and then he just spoke right over me the whole time. He wouldn't listen, saying he was the victim and that we were the worst customer ever and repeated "You keep my money, you get rich! I am the victim." He complained again about coming all this way to the middle of nowhere, insulted us again and finally left, just horrendous. Only then did our friend leave.

Through Wise Move I offered a partial payment to NZ Wide Services to reflect this bad behaviour and customer service. To me, a partial payment is an acknowledgement of the trauma caused to me and my whānau. Unfortunately, the boss of NZ Wide Services felt strongly about the full payment and I promptly paid. It was important to me to write this review to warn potential users of our experience with this particular driver. I will never ever use this company again!