Runo Couriers

AVOID. Terrible experience, lots of damage and stress!

Really bad communication from driver/owner, didn’t provide the service as briefed/paid for, left my TV behind without warning, my fridge, heater, table, cabinet and shelves were damaged in transit, van was overloaded with other peoples items which I had to help load/unload to get my items out, was mucked around by the owner about damage compensation for months and then they marked the job as complete and stopped responding. Big mistake using Runo Couriers, wish I had paid a little more and saved my time and money!

Positive feedback received, but no comments left.

No communication when there were delays, including cancellations. We had to ring them to confirm pick up time and drop off times - both of which got changed multiple times. All that was needed was for them to communicate with us when there were delays - not us having to ring up.

Timely service and everything arrived in great condition 🤩

Positive feedback received, but no comments left.

Communication could be better, letting me know whats going, but all my messages were answered promptly that's why I still gave 5 star. Item was looked after and arrived next day from north island. Thank you would use again.

Thanks Dinesh :) Prompt and clear communication.

Positive feedback received, but no comments left.

Got the job done. Thanks for your help with the delivery!

Fantastic!!

Good interisland service at great value.

Positive feedback received, but no comments left.

Positive feedback received, but no comments left.

great to deal with, could be better with some comms around delivery but appreciate that was done to one of their vehicles breaking down. highly recommended though

Had my furniture damaged and have been trying to sort it with them for nearly 3weeks and keep being told the same thing

Positive feedback received, but no comments left.

Positive feedback received, but no comments left.

Did the job, I know it was a bit of an annoying one. also agreed to add to the job last minute which was nice. took a bit longer than expected, and the goods came in two deliveries, the final delivery took many weeks and I was left hanging multiple times, waiting for arrival on the agreed day, then no show. but we got there in the end and they were pleasant to deal with. Not really a complaint, but communication could be better. Would still use again :)

Positive feedback received, but no comments left.

Brilliant service, great price and fast delivery. Will use again.

Positive feedback received, but no comments left.

The whole process was seamless, from the start of communication online, to being contacted by Maia as to how the move would go and being keep informed with any issues that occurred. Maia was friendly, informative and incredibly helpful. Her movers were professional in their approach, loading of my items and dealing with the Storage company on my behalf.
Dinesh delivered my household items on time, kept in contact with me and everything arrived safely. Very reasonably priced. I have no hesitation in recommending Runo Couriers for their outstanding work.

Positive feedback received, but no comments left.

Very kindly service. Would definitely use again

One items missing and delivered one week later. Phone is always in voicemail so cannot contact the driver. Overall very fast and delivered in two day from Christchurch to Auckland. No damage to goods

Positive feedback received, but no comments left.

No problem- very good mowers - Auckland to Christchurch- Well done ! Thanks

Disappointing communication with the seller.
He was instructed, verbally , and by email of the importance to make contact with the seller, before collection. The
Instead, he made contact 20 min before arriving.
It was fortunate that he was even home. And was extremely pissed!!! Off.
I wouldn’t use him again.

Great work

Positive feedback received, but no comments left.