After leaving, my partner informed me that Ivan had talked shit about me to him. This was unprofessional. Also refused a bank transfer infront of them, so had to get cash out, which was fine except this cause tension with the mover. There was little to no professionalism.
Reply from 1Van
Hi Penhey, I must say that I am completely baffled by your review. I thought everything went smoothly. You were nice to us had everything ready to go and no extra surprises. Which makes us happy. I have no idea what your boyfriend has said about us as we had a minimum conversation with him. The only thing I said to him was that your bed cannot fit up your staircase and I asked if he could give you a call to find out how far were as we were finished unloading. I asked him also if he wants to make payment before you come (by bank transfer) or we could go to do another job in the area and come back once you arrive. He replied that you are near by with the cash. That was the end of conversation. After that we waited outside.
The only thing I remember that didn't go so well was your female neighbor who told us to f. off as we were holding up the elevator, which we laughed off. I have a feeling that your boyfriend might have overheard our conversation about that incident whilst we were waiting for you. In that case he should have asked who we were talking about as it wasn't you. I had no issue with you whatsoever. I don't talk behind peoples back especially not to their boyfriends. It doesn't make sense.
In regards to the payment. Before you have booked us you should have clearly see the payment method (cash before unloading). You would have also seen it after you booked and in the disclaimer sent to you (that's 3x). You could have also paid online prior to our arrival. Bank transfer is not accepted due to the many scams using this method as we learned the hard way as did other movers. You have asked me on arrival whether we accept bank transfer or cash and I said cash please if you pay on the day. As it has been in the booking. You said OK. That was the end of conversation and definitely no tension on our side.
I honestly don't know how we deserved such a terrible review as I saw you as a good customer. We have 657 review to this day averaging 9.9 out of 10. We don't behave like that. I would really appreciate if you could clarify with you boyfriend what exactly was said. I would like to have a conversation with you or him on the phone to clear it out so you can see that it must have been some miscommunication.