Thank you Heather :)

Thank you Kate :)

Thank you Charlie 🙂

Thank you Olivia 🙂

Thanks Alison! See you next time 😊

Thank you Vinay 👍

Thanks Abby :)

Thanks Loz :)

Thanks Julia.

Thank you Algine 🙂

Thank you for your review, though we strongly disagree with how the situation has been portrayed.

At the time of booking, you did not mention that your bed, couch, or dining table would require dismantling. Our team was informed only upon arrival. We clearly stated that dismantling is not part of our standard service and may incur a small additional fee ($20). Despite this, and despite the lack of prior communication, we dismantled and reassembled your bed free of charge as a gesture of goodwill.

It's also worth noting that we sent a disclaimer before the move, clearly stating that all furniture must be dismantled prior to our arrival. This information was provided to avoid precisely this kind of misunderstanding. Unfortunately, you chose not to read or follow that guidance.

Regarding the chair error: there were two identical chairs, and due to the breakdown in communication—initiated when you stopped speaking to our team—it was unclear which was yours. We asked multiple times for clarification and promptly returned the correct one as soon as you responded. Mistakes like this can happen when clients are unwilling to cooperate during the process.

As for the broader issue: the job was quoted based on the inventory and information you provided through Wise Move. Our service, as advertised, includes collection and delivery only. Additional tasks like dismantling must be requested in advance. If the platform’s listing caused confusion, that concern should be directed to Wise Move, not us.

Thank you Steph 🙂