Communication before making a booking shouldn't include any of your contact information.
Contact information is only exchanged between parties when a quote is booked.
If you have booked moving company, you can call, or message them on the site to communicate about your delivery.
Paying and communicating through Wise Move helps ensure that you're protected under our cancellation and refund policies. It also makes it easy to find and reference important booking details like a collection/delivery address and contacts and other useful information.
Deposit is charged once the moving company accepts your request, or if you book with Instant Book.
The outstanding amount to be paid directly to the moving company, booking payment method and time frame is specified on the booking.
Instant Book quotes don't require approval from the moving companies before they can be booked. Instead, customers can just secure a booking and discuss plans with the moving company.
If your booking request is declined by the moving company or expires, meaning the moving company didn’t respond within 24 hours, no charge is made for the deposit and you’re free to book with another moving company.
We urge our moving companies to keep their calendars up to date and respond to requests in a timely manner. But, sometimes situations come up that prevent this from happening.
Once you’ve got a quote from a moving company, we recommend messaging the moving company to double-check the availability of the space for your dates.
If you need to cancel your booking after confirming please speak directly to your chosen moving company.
With a confirmed booking, all arrangements are made directly with the moving company so it is their service that you are cancelling.
Your deposit payment will be automatically refunded and the booking will be cancelled.
We generally respond to emails within 1-2 business days. If you feel that we have not responded to your email please be sure to check your junk/spam folders as well.
At the current Wise Move stage — startup, we don't provide customer service by telephone, yet. Please contact our customer service by email.