24/7 Movers

After all the hard work and extra effort to move most of their belongings to the 3rd floor, we received this feedback at the end – very disappointing!

The items listed on the inventory list when the job was booked were not even half of what we were asked to move on the day. Despite this, we still shifted their items that were not listed on the original job list. The job listed on Wisemove was highly misleading as it did not mention that the drop off location was on the 3rd floor, neither in the listing nor during communication in person prior to moving day. It is not reasonable for us to magically know that their house has 3 or 4 storeys unless it is mentioned in the job, which was not the case here. Despite the extra work involved, we did not charge them any extra fees, yet they remain unhappy.

Furthermore, while we were loading the truck, they were still packing additional boxes, which continued until we had finished loading most of their other belongings onto the truck. This obviously took extra time as there were initially only 20 boxes but ended up being 50 at the end. As for supervision, it is understandable to ask which floor the belongings should be placed on when they are being unloaded from the truck. As for the washing machine, we had to unplug the water intakes before loading it onto the truck. Of course, there would be some leftover water in the pipes, which would come out somewhere. However, this was wrongly blamed on us. How is that fair?

We recommend providing correct and accurate information before booking any services to ensure a smooth process for everyone involved. We hope to avoid any misleading jobs in the future and will definitely warn our colleagues at Wisemove to be cautious.

Happy days!

Thanks Ellie for your kind words, look forward to move any big or small item in the future. Much Appreciated:)

Thanks Reddy sir, Much Appreciated!!

Thanks for your kind words Nicole, Much Appreciated!! Looking forward to work with you guys in future:)

Thanks Jo, Appreciate that!!

Thanks for your kind words M, Appreciate that !! Will see you guys on your next moves :)

Thanks for your feedback, Much Appreciated!! Hope you guys settled in well and see you for your future moves :)

Thanks for your kind words Yvonne, Much Appreciated !!

Thanks for your Kind words Lucia :)
Much Appreciated!!

Thanks for your kind words, Much Appreciated!!