Reply from A1 TOW
Firstly, regarding communication, we were punctual, but coordinating with your pickup times was challenging because they were all far apart and had different schedules, and there were always excuses every time we called.
We did advise you that as soon as we arrived in Wellington, we would call you, and we did.
You called us and I said the boys would be there within an hour, and they were.
Coming back to the topic of the load, incorrect information was given. The load was very heavy and required three to four people to load and unload. Not all correct information was provided, such as narrow steps and slippery pathways.
We did our best during the pickup, but dropping off was risky, and we did ask and advise that we needed more manpower.
We help our customers and go out of our way, but we do not risk the safety of our team.
Please think twice for next time and do provide full and clear instructions and information for all of us; this will help.
I will never say, as you mentioned, that I don't take your jobs.
As we are all human, we all have ups and downs, and we should work together instead of judging and pulling each other down. Let's help each other to grow.