Ace Movers
- New Zealand
- Rated 9.9 (Exceptional)
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# WINZ Authorized Supplier# Trade Me Deliveries
# Moving
# Deliveries
# Storage
# City to City moves (entire country)
Ace Moving Ltd
We are a fast, professional, and door-to-door delivery service company that covers the whole of New Zealand.
We are one step ahead of our competitors when it comes to service deliveries.
As a local, NZ family-owned business, we understand and value our core values and we would appreciate your business. (See our reviews.)
Our staff will tell you why they enjoy working with us.
We offer fast and friendly service at a reasonable price, with 100% focus on our customers.
Services Offered:
# WINZ Quote
# Inter-City Move
# Any Pickups or Drop-offs (including pallets)
# Flat Shifts / Removals
# Custom Deliveries
# Local Store Purchases (Collection and Delivery)
# Fragile Items
# Single or Multiple Item Drops - NATIONWIDE
WINZ Quotes - Registered WINZ Supplier.
TERMS AND CONDITIONS WHEN BOOKING VIA Wise Move - PLEASE READ CAREFULLY BEFORE BOOKING - Updated June 2021
1. All deposits are non-refundable unless the job is canceled by us. This is to compensate for the time and dates reserved specifically for your job. If Ace Movers cancels the job due to unforeseen circumstances, your deposits will be fully refunded.
2. Please ensure your Wise Move inventory is as accurate as possible. We allocate trucks based on this estimate and failure to list all goods may result in additional charges or items being left behind. Last-minute capacity is often sold at a premium.
3. ALL GOODS ARE CARRIED AT THE OWNERS' RISK. WE DO NOT ACCEPT CLAIMS.
4. Goods carried into the property are taken at the owners' risk. We do not accept any liability for damages to the property at either end.
INSURANCE:
Personal effects, electronics, and household goods are deemed to be transported at the OWNERS' RISK and we do not accept claims pursuant to the Carriage of Goods Act 2015.
Should we be deemed responsible for intentionally damaging or losing items, our maximum liability will be your $200 home and contents insurance excess. You will be asked to file a claim.
Moving Day:
* All removals must be packed and ready to go.
* We do not assemble or disassemble furniture or move whiteware off cabinets.
* Our staff can assist in putting furniture in rooms, but this is done at the owners' risk. No liability is taken. No assembly or disassembly is included.
Television Sets:
Please note:
TVs that are not in a box are not covered by our Goods in Transit insurance if damaged. It is the customer's responsibility to box the TV (WE TAKE ALL CARE BUT).
MIRRORS:
ALL MIRRORS SHOULD BE PROFESSIONALLY PACKED. WE ARE NOT RESPONSIBLE FOR DAMAGES. WE WILL DO OUR BEST BUT NO CLAIMS WILL BE CONSIDERED.
Packed Boxes:
Please note that the maximum weight for an item is 20kg, according to OHS regulations. Customers often pack boxes that weigh 40 or 50kg, which is not acceptable. In such cases, we will not accept any claims for damages. It is the customer's responsibility to pack boxes weighing no more than 20kg and with a maximum size of 50cm x 50cm.
Packaging:
All goods are to be packaged and ready to go on Pickup Day. If goods are not packaged, we may cover them with moving blankets for the journey, but no claims will be accepted if furniture /item is damaged or arrives dirty.
Car / Bike / Motorbike Parts:
We do not accept claims for second-hand parts or fittings.
Chest of Drawers:
All chests and drawers must be empty and not filled with clothes or belongings. This makes it harder to lift and increases the risk of breakage during long trips. No claims will be accepted if boxes are filled.
Terms and Conditions for Cancellations:
In the event of cancellations or change of mind, the following applies:
Pickup cancellations 96 hours or earlier:
40% of the full booking cost.
Pickup cancellations 24 to 96 hours prior to pickup:
50% of the total cost.
Pickup cancellations 24 hours or less:
100% of the full cost.
The customer will be billed accordingly and must pay within 2 days. Failure to do so will result in the matter being referred to a debt collection agency such as Baycorp. We will also bill Wise Move for their 15% commission and any cancellation costs.
SOUTH ISLAND BOOKINGS:
If a ferry has been booked and the customer cancels, they will be liable for the full ferry costs. The above cancellation policy also applies.
When booking:
Please note that quotes are based on the inventory list provided on the Wise Move platform. We do not charge by the hour but according to the list provided by the customer. Any additional items will incur extra charges or may be left behind.
PAYMENTS:
Payments must be made on or before the delivery day. No other terms are allowed.
Unpaid Bills:
Unpaid bills will be referred to collection agencies for collection. All costs will be borne by the customer.
"BY ACCEPTING THIS QUOTE ON Wise Move, YOU AGREE TO OUR TERMS AND CONDITIONS."
Services
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Verified
- Identity
- Proof of address
- Phone number
-
Supermover
Highly rated and committed to providing the greatest service
-
Completed 240 jobs
- Driven over 51,828 km
- Has 36 active quotes now
9.9
Exceptional
From 187 reviews
Communication
10
Punctuality
10
Care of Goods
10
Professionalism
10
10
Emma
Whangārei
Report review
10
Owen
Auckland
Report review
10
Sarah
Taupo
Excellent service, great communication and lovely to deal with!
10/10! 🥰
10/10! 🥰
Reviewed
2 months ago
Report review
10
Ee
Whangarei
Amazing service at an affordable price, great communication from the get-go and they took great care of furniture and very thoughtful and accommodating team. Thank you again.
Reviewed
3 months ago
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9.5
Tina
Tauranga
The team had great communication, punctual, super friendly and professional. The truck broke down and had to be unloaded and reloaded on the side of the road in the middle of the night, so a small number of items were damaged in the process. They arrived on schedule.
The only major thing that would have made our move smoother would be if they would come and check the volume we needed before moving day. The truck size we booked couldn’t fit everything and we had to leave items behind and book a second, more costly move.
The only major thing that would have made our move smoother would be if they would come and check the volume we needed before moving day. The truck size we booked couldn’t fit everything and we had to leave items behind and book a second, more costly move.
Reviewed
4 months ago
Report review
10
Dianne
Hamilton
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10
Ivan
Auckland
Amandeep was brilliant, so helpful and very efficient.
Reviewed
4 months ago
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10
Ben
Gisborne
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10
Tinelle
Auckland
Ace Movers are INCREDIBLE! Couldn't fault them and will use them again time and time again.
Reviewed
4 months ago
Report review
10
D'arcy
Wellington
Excellent service, would highly recommend.
Reviewed
4 months ago
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10
Lauren
Christchurch
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10
Mihael
Christchurch
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8.5
Fi
Auckland
Positive feedback received, but no comments left.
Reviewed
4 months ago
Report review
10
Russell
Auckland
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10
William
Palmerston North
Ace Movers was very professional, friendly, and prompt. Their communication was excellent. They were flexible, worked around my schedule, and delivered when they said they would. I wouldn't hesitate to use them for your move.
Reviewed
4 months ago
Report review
10
Rose
Karaka
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10
Michelle
Whangarei
Excellent communication and everything was loaded and packed into my shipping container with care. Nothing moved during shipping so i am a very happy customer thank you
Reviewed
5 months ago
Report review
10
Lym900
Gisborne
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10
Annabelle
Auckland
Amandeep was fantastic. Even though there was confusion from my end of the pick up address he was very understanding and patient and kept in communication throughout. I would totally recommend this service
Reviewed
5 months ago
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10
Sam
Auckland
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10
Holly
Wellington
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10
Teressa
Lower Hutt
Ace Movers helped me relocate from Wellington to Northland, and I'm so grateful for all their help. They made it look so easy! Would highly recommend.
Reviewed
5 months ago
Report review
10
Lesley
Matapouri
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9.0
Ian
Hamilton
Ace made the process easy and affordable. Good communication and coordination at both ends. They took the worry and uncertainty out of the move for me and kept me well informed at every step of the process.
Reviewed
5 months ago
Report review
10
Olga
Auckland
Ace Movers were absolutely fantastic! They clearly communicated the pick-up and drop-off times as well as the terms of engagement. They picked up the item from one island incredibly quickly and delivered it across the country without any issues or hassle. I could not recommend them highly enough!
Reviewed
5 months ago
Report review
10
Permie
Paraparaumu
Very good communication.
Reviewed
6 months ago
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10
Trudy
Whangārei
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10
Paul
One Tree Point
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10
Tangiwai
Auckland
Report review
10
Greta
Tokoroa
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