Ants Movers
- New Zealand
- Rated 9.7 (Outstanding)
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Ants moving company by two moving experienced young and strong after 90, for many years to help customers to move to a new house by unanimous praise. Now launching 21 cubic, 25 cubic, 46 cubic trucks to serve you, we often go to the South Island, Hamilton, Christchurch, Queenstown and other cities.We respect service first, every item regardless of value we will carefully protect, carry a variety of professional disassembly tools, carts, a variety of fixed ropes, electrical waterproof film, professional protective blankets, etc., so that each piece of furniture is safer, while saving time, labor, efficient, space utilization master!
New Zealand government registered moving freight company, GST registration, invoice can be issued
Every handling work, we are serious, protect every piece of furniture and handling environment, try to meet all the needs of customers, the team is full of vitality, full of positive energy!
We're serious about moving!
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- Proof of address
- Phone number
- Completed 63 jobs
- Driven over 2,203 km
- Has 111 active quotes now
9.7
Outstanding
From 51 reviews
Communication
9.5
Punctuality
10
Care of Goods
9.5
Professionalism
10
10
Peterj
Auckland
The team was very quick and efficient. Went above and beyond. Whole move was done in 2 hours, they even wrapped items for the truck.
Was impressed, would use again!
Was impressed, would use again!
Reviewed 1 week ago
10
Tara
Auckland
fantastic team! Reliable, prompt, took extra care and had all the moving blankets, wrap, carts etc. Highly recommend.
Reviewed 2 weeks ago
3.0
Joseph
Auckland
2 Bedroom + Garage move:
Have to start of by saying overall was very disappointed with the move and the service provided, expected much more based on the reviews and the fact that the movers spoke both Cantonese & English was a big draw for me and my family and the fact that they reached out first was also what we thought was a good sign.
Move to moving day, the team was prompt with their arrival time, however that's when I noticed the following :
1 - The 1st thing I noticed was the 2nd mover wearing glasses that arrived with Vincent halfway through the move started spitting on the ground when he was moving in and out of the garage and I felt discriminated as the way he spoke in Mandarin while looking at me talking to Vincent and continually using the word for Mandarin in Mandarin while looking at me
2 - The second thing I noticed throughout was the fact that throughout the moving of our furniture, while trying to be quick and efficient, it turned to the movers being quite rough with the furniture, the dryer pipe used to vent hot air was ripped while having it taken out & fully ripped off by the 2nd set of movers . Also after going back to the old property once all the big furniture was moved, it seems while trying to move out a dresser from the back room, that the back room window was cracked that was not there before
3 - I was quoted as per below $680 but no mention with the services that the " handling of furniture " would have an extra cost which was disappointing it was not stated in my messages with the team. This part I was very disappointed and surprised with.
4 - The attitude by the younger mover when the 2nd set of movers came as the 1st set had to leave mid job (which was disappointing as well in of itself , due to another client who was not taking no for an answer, and there was less than 10 items left to move as well ) he was very arrogant , telling me how I should be more organized with what items needed to be moved, I would like to point out for the young gentleman that his job is to help move, not dictate how he wants to decide what and when he should move the items, also kept asking questions to compare himself and the other mover to the 1st set of movers in a measuring content way which was unprofessional.
5 - The last 2 points I wanted to bring to attention was the fact that both Vincent & his partner littered their empty drink cans and bottles of both properties, there were recycle bins around that they could have used and I would have been more than happy for them to use rather than throwing them on the ground, also when moving the bed and electronic lazyboy chair the screws needed for the headboard & plug needed for the chair to be able to recline it was missing. When contacting Vincent he described the wrong bucket they had put it in and also took the screws making it a annoying 1st nights rest with a wonky headboard (unsure why this wasn't passed to us instead )
Overall just really disappointed with how it was handled overall from the " trying to be quick and efficient but just rough with the handling of the furniture ", the lazy method of chucking all the boxes into the garage and not stacking them properly & lastly the attitude as mentioned above^ . As we are now fully moved in and settled, we're not looking for any form of compensation, just to say overall it was a really bad and not pleasant moving experience for me and my family and made for a stressful first night in the new home. The movers themselves seem to have an attitude problem when I suspected they found out I don't speak Mandarin Chinese. I felt I was given attitude for not being able to speak their language. I was bought up speaking Cantonese and not Mandarin.
Have to start of by saying overall was very disappointed with the move and the service provided, expected much more based on the reviews and the fact that the movers spoke both Cantonese & English was a big draw for me and my family and the fact that they reached out first was also what we thought was a good sign.
Move to moving day, the team was prompt with their arrival time, however that's when I noticed the following :
1 - The 1st thing I noticed was the 2nd mover wearing glasses that arrived with Vincent halfway through the move started spitting on the ground when he was moving in and out of the garage and I felt discriminated as the way he spoke in Mandarin while looking at me talking to Vincent and continually using the word for Mandarin in Mandarin while looking at me
2 - The second thing I noticed throughout was the fact that throughout the moving of our furniture, while trying to be quick and efficient, it turned to the movers being quite rough with the furniture, the dryer pipe used to vent hot air was ripped while having it taken out & fully ripped off by the 2nd set of movers . Also after going back to the old property once all the big furniture was moved, it seems while trying to move out a dresser from the back room, that the back room window was cracked that was not there before
3 - I was quoted as per below $680 but no mention with the services that the " handling of furniture " would have an extra cost which was disappointing it was not stated in my messages with the team. This part I was very disappointed and surprised with.
4 - The attitude by the younger mover when the 2nd set of movers came as the 1st set had to leave mid job (which was disappointing as well in of itself , due to another client who was not taking no for an answer, and there was less than 10 items left to move as well ) he was very arrogant , telling me how I should be more organized with what items needed to be moved, I would like to point out for the young gentleman that his job is to help move, not dictate how he wants to decide what and when he should move the items, also kept asking questions to compare himself and the other mover to the 1st set of movers in a measuring content way which was unprofessional.
5 - The last 2 points I wanted to bring to attention was the fact that both Vincent & his partner littered their empty drink cans and bottles of both properties, there were recycle bins around that they could have used and I would have been more than happy for them to use rather than throwing them on the ground, also when moving the bed and electronic lazyboy chair the screws needed for the headboard & plug needed for the chair to be able to recline it was missing. When contacting Vincent he described the wrong bucket they had put it in and also took the screws making it a annoying 1st nights rest with a wonky headboard (unsure why this wasn't passed to us instead )
Overall just really disappointed with how it was handled overall from the " trying to be quick and efficient but just rough with the handling of the furniture ", the lazy method of chucking all the boxes into the garage and not stacking them properly & lastly the attitude as mentioned above^ . As we are now fully moved in and settled, we're not looking for any form of compensation, just to say overall it was a really bad and not pleasant moving experience for me and my family and made for a stressful first night in the new home. The movers themselves seem to have an attitude problem when I suspected they found out I don't speak Mandarin Chinese. I felt I was given attitude for not being able to speak their language. I was bought up speaking Cantonese and not Mandarin.
Response from Ants Movers
Good evening, JosephFirstly, I'm very sorry that you feel our service is not satisfactory to you. However, I need to clarify a few points with you:
1. Firstly, we arrived on time as agreed. According to the list you provided, we arranged a 20-cubic-meter truck and two workers, including myself. But the items you actually brought exceeded the items on your list. Our quotation was based on your list. During the loading process, we had already informed you whether you wanted to load the second truck. The total price of the second truck was 900 dollars. After you asked your mother and she agreed, we began the loading. We had already informed you that there were additional charges. Did your items exceed your list? Your boxes were only 20 in number? In fact, you had a total of 200 boxes.
2. We arrived at the site and you basically didn't tidy up anything. The ground was in a mess, and the house was full of garbage. We still had to clean up the garbage before starting the loading. Your mother came over and told us that your father had just passed away not long ago. Please be careful during the loading. We had packed your furniture and the marble tabletop for you. You said we were very rude to your furniture? Our customers who have used us know that we always help customers pack their furniture for free.
3. We helped you dismantle the furniture for free, but your house was in a mess. We couldn't find the power supply and screws of your massage chair immediately. It should have been your own responsibility. We sent the screws back to you the next day.
4. We placed all the boxes according to your mother's request in the garage. Some of the boxes were not placed by us but by your relatives. You only had a budget of 680 dollars, but you wanted us to do the whole day's work. Do you think this is reasonable? During the loading process, we took photos. If you need them, we are willing to provide them to you.
5. We are all Chinese. Why do we need to give you a dirty look or even say you are discriminated against? Such heavy furniture, when we went to your new home, we even took off our shoes to serve you. Do you think we are not respecting you? The things in the cabinet were not taken out. Do you know how heavy your cabinet and the marble are? If we got injured, would you compensate? Have you thought about this question?
6. Why do our workers keep spitting? It's because your boxes and the furniture in your home have been left unused for far too long, causing our breathing to be obstructed and filled with dust. You yourself know that you should wear a mask. So what should we do?
7. We have never touched the glass of the window. We also have no idea why it cracked. I don't know why you wrote this. Could it be that you think everything that goes wrong in your home should be blamed on us? We have already free-ly disassembled and assembled your bed and the washing machine/dryer. The dryer's exhaust pipe fell off on its own because it was too old. You think this is our fault. If you don't think my explanation is clear enough, I'm more than willing to go to your home tomorrow and explain it to you face to face. Thank you!
Our company has been in operation for such a long time and has never received an evaluation like yours before.
Reviewed 3 weeks ago
10
Anhlet
Auckland
10
Mohit
Auckland
10
Rachael
Auckland
Friendly, professional and efficient. My move was a tricky one in terms of location, and these guys took great care of my belongings. I would 110% recommend them to anyone.
Reviewed 3 months ago
10
Azim
Auckland
Great team and service, would easily use again would recommend others do too.
Reviewed 3 months ago
10
Nick
Auckland
Highly recommend Vincent and the Ants Movers team! We had a very busy month leading up to our move and engaged Ants Movers via Wise Move. They were on time, didn't stop for a break, were careful with our items and even wrapped our furniture as they loaded. Also Vincent's communication during the entire process was brilliant and something I really appreciate. Will definitely use Ants Movers for any of our needs in the future. Highly recommend!
Reviewed 4 months ago
9.0
Faleol
Auckland
This team and company are legends. My move took all day from 9am-5.30pm and they only stopped because of two trips otherwise they would've kept going without any breaks. We had stairs at the collection and delivery, we had heavy awkward furniture like a treadmill and large chest, we had delicate stuff like kitchenware and large TV screens, and son. Not a problem for this team. Highly recommended.
Reviewed 4 months ago
10
Kenzie
Auckland
10
Eliza
Auckland
Ants Movers are amazing. Strong movers, moved all our items with care with efficiency. Great communication. Highly highly recommended.
Reviewed 4 months ago
10
Eden
Auckland
Absolutely lovely guys! Quick, professional and had a good time while doing it. Would definitely recommend! Worth noting though that the quote is GST exclusive, so better to have cash as we had to pay GST on top of the quote.
Reviewed 5 months ago
10
Clarissa
Auckland
9.0
Chanda
Auckland
10
Prianka
Auckland
10
Chris
Dairy Flat
Fantastic job thanks so much!
Response from Ants Movers
Thank you, Chris, for your high praise of us. We have received your tip. We look forward to seeing you again next time. Thank you! Reviewed 9 months ago
10
Sanskr
Auckland
Thank you so much for such a seamless moving experience! The movers were punctual, communication was easy and they really made the ‘moving day’ stress turn into a fun, family memory. On top of it, they were extremely helpful, kind and considerate of every little thing - we just had to share our worry with them and they handled it with care and utmost professionalism. Thank you very much! Look no further anyone - this place knows what they’re doing and does it the best!
Response from Ants Movers
Thank you, Sanskr, for giving such a high rating. After seeing it, I was very surprised and touched. It was so well done. Once again, thank you for using our service. I hope to see you again next time. I hope you have a happy life in your new home! Reviewed 10 months ago
10
Robert
Auckland
8.5
Maiken
Auckland
Very efficient! Made the move a lot easier but unfortunately took some paint off our new walls
Reviewed 11 months ago
10
Katherine
Auckland
They came across with great care, professionalism and flexibility in the moving. They are extremely hard working people. Highly recommended.
Response from Ants Movers
Thank you for your high praise for our company. We will continue to maintain this working attitude. We are looking forward to serving you again next time. Thank you! Reviewed 1 year ago
10
Keisha
Auckland
Incredibly efficient and careful movers. Ants Moving went above & beyond when we had a quick turnaround. Highly recommend!
Response from Ants Movers
Thank you, Keisha, for your high praise. We look forward to continuing to serve you in the future. Once again, thank you for choosing our company's services! Reviewed 1 year ago
10
Milan
Auckland
The team made the move seamless. Fantastic workers and very efficient. Highly recommend choosing them
Reviewed 1 year ago
10
Grant
Auckland
Great team, good communication, arrived early. Friendly and fun. I would recommend the team any day!
Response from Ants Movers
Good morning, Grant. Thank you for recognizing our company. I'm glad to serve you. I hope we can meet again next time. Thank you!Vincent
Reviewed 1 year ago
10
Cornelia
Auckland
Ants and his team were awesome! Very efficient and quick. Very reasonable price and really great service. Would book them again.
Reviewed 1 year ago
10
Lach
Takanini
10
Kalaka
Auckland
Awesome moving company. I will be using them again if the need arises!
Reviewed 1 year ago
10
Craig
Whangaparāoa
These guys work very hard and do an excellent job! 🌟
Response from Ants Movers
Thank you very much for your trust in us and look forward to serving you next time Reviewed 1 year ago
9.0
Sarah
Auckland
Positive feedback received, but no comments left.
Response from Ants Movers
Thank you very much for your trust in us and look forward to serving you next time Reviewed 1 year ago
10
Fumi
Auckland
Extremely efficient bunch of guys. Had our 2 bedroom apartment moved swiftly. Awesome communication and customer service.
Response from Ants Movers
Thank you very much for your trust in us and look forward to serving you next time Reviewed 1 year ago
10
Shivam
Auckland
Positive feedback received, but no comments left.
Response from Ants Movers
Thank you very much for your trust in us and look forward to serving you next time Reviewed 1 year ago
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