I understood the car was being collected by a transporter. It ended up being driven over 30km from pick up point to their depot (Ellerslie to Drury).
I felt I should have been informed of this move as a lot can go wrong in transit(accident,speeding infringement, fuel use etc)
When Brian's Moving was asked about this, they blamed the people with the car, but my impression was they were just wanting things done right.
So not 100% happy. Still glad the car arrived OK.
Reply from Brian's Move It
These reviews are open to the public for scrutiny.
We explained in a conversation with you on the phone why we drove it.
It took until the 3 rd attempt to collect your car.
You said the seller is happy to deliver to our yard, he was not, he said he doesn’t know what we are taking about, that’s no 1
2nd attempt he said it’s not ready
3 attempt he gave a window of 7-7:30 am to collect, said that’s the only time suitable for him
Traffic in Auckland that time of day a nightmare, would not take the transporter there at that time, highly impractical.
By this time your job was costing us time and money, we made the decision to collect the car and drive it to the yard.
Vehicles are fully insured while in our position.
Your car was delivered to you in exactly the same condition it was in when collected.
Why have you only given a 9 for care of goods, is there something wrong with the car?
Your seller was certainly not as cooperative as we were led to believe
We find your score of 5.5 very inaccurate and one sided.