While providing a road transportation service there are number of variable factors that can affect the arrival times. We do everything in our power to control and communicate any delays as it was done on the day. We cannot control the weather. Due to these reasons we communicated and advised during booking period that this is an "estimated" time of arrival and can change due to scheduling and traffic. I believe we derserve a little more understanding and appreciation for the hard work specially delivering all your stuff safely and carefully in the extremely windy weather to 3rd floor apartment via stairs for such a cheap price.