Express Movers

Feedback received, but no comments left.

Positive feedback received, but no comments left.

Was good at communication as I was the one having to call them to get information and organise things. Didn’t stick to when they said they would pick it up and picked it up late. In the end was just getting annoyed. Once picked up it was here within the next day so that’s okay

Communications could be improved, I was emailed to say it was to be in Chch on the Monday but when in chch that Monday with a friend to collect discovered it was still in Auckland, so lost wages and costs for a 700klm return trip to Twizel, was not amused.

LACK OF COMMUNICATION AND TWO DELAYS WITHOUT PRIOR NOTICE AND NO APOLOGIES FROM THE DRIVER.

The driver's initially promised date for pickup was last Friday (22nd March) with delivery on the following Monday (25th March). However, I was not informed when the pickup was delayed. On Monday (25th March), the driver notified me of the delay, which was the scheduled delivery date. I had to initiate contact, but the driver did not answer my calls or return them.

On Monday (25th), the driver advised that the vehicle would leave Auckland on Tuesday (26th) morning and be delivered on Wednesday (27th) afternoon. However, there was another delay and I did not receive the car. The driver did not inform me until 10:06 pm on Wednesday, and also ignored my repeated attempts to contact them. This is the second time I have been informed of a delay.

The driver did not bother to call me or leave a message.

I believe that they should have at least informed me about any delays and not wait for me to contact them.

A staff member in Christchurch had made time to receive the vehicle, but it did not arrive and there was no prior notice of the delay. However, the driver did not seem to care and still did not apologise.

The driver's last message stated:

"Hi,

Unfortunately, bad weather cancellations are beyond our control.

Your car is now ready to be picked up from 15c Wilkinsons Road, Harewood.

Please reach out to Dave to arrange pickup.

Thank you"

I had already paid for the delivery before the vehicle was sent from Auckland, and the driver is still informing me that the car is ready for pickup. Once again, there was no apology. If I were in the driver's position, I would have at least informed my customer about the delay and left a message, but they did not.

I would not recommend "EXPRESS MOVERS" as they are unprofessional.

Excellent!

Positive feedback received, but no comments left.

Booked door to door ended up paying another 150 to get car to transporter then had to pick car up ,make sure who book with takes pictures ,had one sill cover missing on arrival and sills damaged from fork lift ,turned out to be turners and they were passing the blame ,if any one knows my rights for over a 1000 dollars of damage let me know

Cheapest price
Delivery speed is fast
But need to work on communication and customer service
The car arrive earlier than they promise but I need to call them and find out where my car is which would be great if they the one that provide all that update

Feedback received, but no comments left.

Positive feedback received, but no comments left.

Great service

Overall, a great service. Communication could have been a little better as had to call a couple of times. Drop-off (they picked up) was great, but when we went to pick up, agent was in another part of the Country but we managed to get car.

Feedback received, but no comments left.

Feedback received, but no comments left.

great help to get our car moved 100%

Good friendly relaxed comms. Its hard to time things perfectly so I'm OK with being not quite sure on the fine details days out. It arrived a day earlier than first thought, but that's fine with me. 3 days from Geraldine to Hamilton amd dropped off near the express way. Perfect.

Positive feedback received, but no comments left.

The movers went above & beyond - they were polite, hardworking - I would totally recommend!

Feedback received, but no comments left.

Positive feedback received, but no comments left.

My car has glass all over it and scratches as a car above on the transporter ended up getting a smashed window. No one told me this and I had to find scratches in my car and glass under the bonnet. Once contacted I was told there insurance wouldn’t cover any damage. I am not very happy about this

Excellent service

They provide brilliant service. I highly highly recommend their services .

Positive feedback received, but no comments left.

Positive feedback received, but no comments left.

The movers were great to deal with and did everything super fast! However when there was a delay I wasn’t notified and the communication wasn’t as good as I hoped. My stuff didn’t arrive till 6pm and was meant to arrive around lunch time. We got there in the end but just had a huge delay

Easy to use, communication could be better

Positive feedback received, but no comments left.

Positive feedback received, but no comments left.