Faithway Movers Ltd

Thank you for your feedback. We appreciate that you recognised our efforts to resolve the issues.

We would like to clarify a few points. Our quote and planning were based on the information provided through Wise Move. The inventory listed was approximately 12–13 cubic metres, but on the day the actual volume was well over 25 cubic metres. In addition, there were around 200 metres of walking distance and stairs involved, which significantly increased the time required to complete the move.

Regarding parking, we rely on the information provided by customers when planning the job. If paid parking or special parking arrangements are required, we ask customers to let us know in advance.

Our quote also did not include a packing service or the supply of packing boxes. Because additional packing was required on the day, this added several hours to the job.

Although the move took much longer than expected due to these unforeseen circumstances, we worked with you to reach a fair resolution. We accepted a reduced payment that covered only our operating expenses rather than charging the full amount for the time spent, as customer satisfaction is important to us.

Thank you again for your feedback, and we wish you all the best in your new home.

Thank you for your fantastic review! We're thrilled to hear that our team made your move stress-free and efficient while providing great value. We appreciate your recommendation and look forward to assisting you anytime in the future!

Thank you so much for your wonderful review! We're thrilled to hear you were pleased with our service and look forward to assisting you again in the future.

Thank you so much for your glowing review! We're thrilled to hear that our team provided you with excellent service and a smooth moving experience. We truly appreciate your recommendation and look forward to serving you or your friends in the future!

Thank you so much for your fantastic review! We're thrilled to hear that Jaz exceeded your expectations with his efficiency and care. Your recommendation means the world to us, and we're delighted to have made your experience a happy one!

Thank you so much for your fantastic review! We're thrilled to hear that your move was smooth and our team could provide the responsive, friendly service you deserve. We look forward to assisting you with any future moves!

Thank you so much for your glowing review! We're thrilled to hear that you had an excellent experience with our team. Your recommendation means the world to us, and we look forward to serving you again soon!

Thank you for your fantastic review! We're thrilled to hear that you were pleased with our service and prompt delivery. We look forward to serving you again soon!

Thank you for the fantastic review! We're thrilled to hear that your belongings arrived safely and on time. It was a pleasure working with you, and we appreciate your teamwork during unloading.

Thank you for the perfect rating! We're thrilled to know you had a great experience with us. Your support means the world to our team!

Thank you so much for your kind words! We're thrilled to hear that you had a smooth moving experience with our team. Your recommendation means the world to us!

Thank you for your amazing 9.5/10 rating! We're delighted to know you had such a positive experience. We look forward to serving you again soon!

Hi Leilani,

I’m really sorry to hear that you were unhappy with your experience with our team.

However, I would also like to clarify that our team contacted you via email regarding the WINZ quote, but we did not receive a response from you confirming whether the email had been received or approved. Despite this, we still arranged the move according to the time discussed on the phone, which was 11:00am, and our team arrived at approximately 11:06am.

If you had any concerns during the process, we would have appreciated the opportunity to discuss them directly with you. Our team always tries their best to provide 100% effort and service to every customer.

Thank you.