Freight Transfer Solutions

Positive feedback received, but no comments left.

Such a great team. Made everything seamless as well as being extremely kind. Highly recommend.

This company has been great to deal with and excellent communication. The lounge suite arrived professionally wrapped in plastic and the team went above and beyond to ensure it was delivered safely.
Highly recommended.

Very poor communication. Said delivery Thursday so travelled back from holiday to meet them. Which was all and fine. They then mucked around that afternoon with very poor communication. Blaming weather as the reason they couldn’t deliver and it being “late in the day” though the job was posted for pickup at 4pm so they were well aware of timing and weather had not been that bad. I accept weather may make it difficult for your job but I don’t feel as though it should be the reason you can’t do my job on a perfectly fine afternoon.

I posted the job online for a job on the 7th and pickup 4pm - they send a quote and I accepted on the 2nd. They then had 5days to reply and get in touch, though I didn’t hear anything until I made contact on the 5th. Your reply then was you couldn’t do the job on the 7th (date job was listed for 7th) they could only do it on the Thursday or Friday so I therefore REorganised pickup with the trade me seller. Due to late reply from your side and no ability to pickup on the organised job date. Also contacting me AND seller on the day asking if pickup could be done earlier. Seller “Sue” told them no 4pm is the earliest. They then contact me with the same question. My answer was - no it couldn’t. 4pm was in the job description. If you aren’t happy to do this, do not send a quote.

Yes, I was flexible with dates, though once I was told a date - I believe they should be able to stick to their word.

Fast pick up and delivery, great communication and really professional service, would highly recommend

Positive feedback received, but no comments left.

Failed to tell me they would be 3 hours late until I contacted them 30 minutes after they were meant to be at the house. Did however get the stuff to the next home in a timely manner.

I had a fantastic experience moving my 2-BHK home with this company. The entire team was incredibly friendly, punctual, and cooperative throughout the process.
When our belongings couldn't fit in a single trip, they were proactive and organized a second pickup for the following week without any hassle. ( please confirm the truck size before you book your booking) I especially want to highlight the truck driver, Josh—he is an excellent professional and a very kind person. The company provided great support during the entire transition. Highly recommended!

AAA+++
Super fast & friendly! Easy booking & delivery, will use again.
Thank you!

Recommend, good communication. Goods arrived when they said they would, can't get much better.

Very easy to deal with, items were delivered super quickly very happy to deal with for future moves

Very happy with the service provided, would be very happy to use them again

Thanks for the help!

Positive feedback received, but no comments left.

Positive feedback received, but no comments left.

Fridge had some dings in. Seller of fridge complained they damaged his floor, door and fridge getting it out of his property. They tell owners different stories. I will not use again

Positive feedback received, but no comments left.

Honestly I am so impressed with the communication and the care that was taken to get my chair delivered from Auckland to Wellington.

Just a slight hiccup initially re how goods were being delivered but no big hassle. Recommend for the care of the goods. Thank you

Super great team, delivery met my time frame and they took good care of the product, no broken glass! Very happy customer

Positive feedback received, but no comments left.

Great experience 5/5!

Thanks for a great service, easy and highly recommend. Cheers

This was so easy from start to finish. Thank you

Excellent work with great customer service, highly recommended

Positive feedback received, but no comments left.

Positive feedback received, but no comments left.

We recently used Freight Transfer Solutions for our move and had a very distressing experience.

Several items were damaged, including our fridge (dented and scraped), multiple cabinets and drawers (broken panels and drawers that no longer close), coffee table, router, skateboard, indoor and outdoor couches (stained and ripped), and even the concrete at the front of our garage, which was very badly damaged by the truck. We are facing several thousand dollars’ worth of damage.

We also personally witnessed the movers drop both a set of drawers and the fridge, causing visible damage.

The conduct of the movers was equally concerning. Three movers arrived with a child, who was seen jumping on our mattresses and dragging them across the truck floor. The team ate lunch at our table and left it dirty with spilled food. Upon arrival at our new property, they refused to move items beyond the garage and instead stood around making phone calls, further delaying an already late move.

Overall, this move caused significant financial loss and emotional stress. We hope the company takes this matter seriously and addresses both the damage and the unacceptable behaviour. We have complained and asked for remedial action and were told we would expect a response in two days, it has now been six days. The lack of respect is outrageous. Do not use this moving company, stay far far away.

AMAZING truck driver with a can do attitude, the guy deserves a raise! Thank you so much he was outstanding. Best to yr whanau!

Positive feedback received, but no comments left.