Furniture And Freight Distribution Group
- New Zealand
- Rated 9.5 (Outstanding)
Get Prices Get no-obligation quotes. (All Covered. No Hassle.)
At FFDG (Furniture and Freight Distribution Group), we pride ourselves on providing seamless, reliable, and secure transportation services across New Zealand. Whether you’re moving household or commercial items, car or shipping freight, we offer solutions that are designed with care, efficiency, and affordability in mind.We provide our quotes based on the information provided. Apart from the quote details provided, please read the following terms before booking:
1. For any house/office moves and furniture relocation and general freight movement, where prices are quoted based on information provided by the customer, Furniture and Freight Distribution Group reserves the right to modify prices as a result of incorrect volume, dimension and/or weight or access conditions e.g. stairs or balcony varying to those quoted by the customer at the time of booking. The Customer should notify Furniture and Freight Distribution Group if there is not suitable and convenient access to the place from which the goods are to be removed. The movers can make an extra charge due to any access restrictions and will not be liable for any goods damaged through the lack of such access. Undeclared redirection, multi route, or additional manpower not requested, storage, etc. will incur extra charges.
2. There will be an extra charge for any extra heavy, oversized item such as double door fridge, vault/safe, spa pool, pool table, commercial items, etc. It’s the customer’s responsibility to inform Furniture and Freight Distribution Group prior if the move includes any item of such or similar nature.
3. If Furniture and Freight Distribution Group notices that goods are not safe to transport and may cause potential damage to either the item being moved or other items, including the vehicle, the company reserves the right to reject acceptance of the item/s.
4. Our designated arrival time is to be considered as a guide only. Various factors can affect our arrival time such as unexpected delays on previous job(s), delays caused by traffic congestion and/or accidents, roadworks and/or closures, streets not on maps and/or incorrect directions supplied by customers, weather, truck breakdown, etc.
5. Obtain at your own expense, all documents, permits, and licences necessary for the removal to be completed. It will incur extra charges, if our team has to wait for any documentation needed from your end.
6. Whilst our team of movers provides highest care and attention when carrying out your move, there remains the risk of damage. Whilst the risk is low, all work done will be carried out at “Owners Risk”. Should we be deemed responsible for losing items, our maximum liability will be $200 for your insurance excess. You will be asked to file a claim.
7. Any damage to premises (lawns, floors, driveways, footpaths, underground pipes, cables, sewerage, and other underground installations), is not covered. Should our staff be instructed by the property occupier, or any person acting on their behalf to drive, park or maneuver vehicles in or near an area where such damage is likely to occur, compliance with such instructions will not in any way involve the Movers or its insurers in responsibility for any subsequent damage which may be sustained. Such responsibility will rest solely in the hands of the Owner.
8. Whilst our team provides highest care and attention to your goods when carrying out your move, there remains the risk of damage, especially when handling fragile items, large furniture, white ware items and/or kitchen appliances without its original packaging/unpacked. Arranging a transit insurance cover will give you peace of mind, should the unforeseen happen, you’ll be able to repair/replace your valuables. If you have an existing insurance provider, you can arrange a transit insurance with them, otherwise, Furniture and Freight Distribution Group can assist you with it. There is no liability for damage if goods have pre-existing damage, inherent damage/vice or where the damage has resulted from insufficient packaging. There will be no liability for damage to the goods packed by the owner themselves. If any glass or fragile item breaks unless factory packed, or electrical appliances fail to operate after transit, the company does not take any liability.
9. All residential and non-credit account moves are strictly cash, bank transfer or credit/debit card payments unless pre-arranged with management. All Card payments will be charged a surcharge to cover Mobile EFTPOS terminal fees and transaction fees. Furniture and Freight Distribution Group reserves the right to ask for the payment before unloading the goods. All defaulting accounts will be forwarded to third party debt collectors at the defaulter’s expense.
10. We require you to pay in advance a 20% deposit to confirm the moving slot for any intercity move. Proof of payment should be sent to us through email. The remaining payment will be made on pick up.
11. Please make sure that there is a mention of any stairs/access restrictions at pick up or drop off location. Otherwise, there might be additional charges for the same. Also, please ensure your Wise Move inventory is as accurate as possible. We allocate trucks based on this estimate and failure to list all goods may result in additional charges or items being left behind.
12. All quotes on Wise Move don't include Packing or Dismantle or Assembly Services - this can be arranged as extras at an additional charge.
By accepting this quote on Wise Move, you agree to the above terms and conditions of Furniture and Freight Distribution Group.
Services
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- Proof of address
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- Completed 758 jobs
- Driven over 387,649 km
- Has 415 active quotes now
9.5
Outstanding
From 491 reviews
Communication
9.5
Punctuality
9.5
Care of Goods
9.5
Professionalism
9.5
9.0
Mae
Auckland
Items arrived fast and in good condition. Only concern was the drivers were a bit rude and abrupt at collection but apart from that, the company was very easy to deal with. Customer service responded to messages/queries fast and with great detail and understanding. Would use again
Reviewed 1 day ago
10
Syfng9
Auckland
10
Caroline
Auckland
Excellent. Thanks so much!
Reviewed 5 days ago
6.5
Abhina
Auckland
Quite disappointing. They were good with punctuality and were quite respectful but not accommodating at all. I had a bed and mattress less from the quotation list and they absolutely refused to take a pullup rack instead. By the same logic, should have reduced the quoted amount. Asked for full amount.
Response from Furniture And Freight Distribution Group
Hi Abhinav,Thank you for the feedback. Please note that our team confirmed the inventory list with you a few times before the move day (on call and on messages). You had given us the confirmation that the list is accurate and there are no additional items.
We had also discussed the truck size to make sure everything fits. We had clearly mentioned that any additional items might have additional charges depending on the space. You were happy with the inventory and truck size.
On the day of the move, our team explained that the pull ups rack will not fit in the truck due to height restrictions. If this was disclosed before, we would have arranged a bigger truck. We recommend disclosing all the information in the future so that appropriate arrangements can be made.
Hence, based on all our communication and information provided, we did our best during all time.
Reviewed 1 week ago
10
Alex
Masterton
The crew that moved our stuff were so considerate, quiet, organised, professional and completed our 2 bedroom house move (with some very expensive and fragile furniture) perfectly.
Access to our property was 50m down the drive, they reversed the truck down and manoeuvred right into our garage where they could load the truck while avoiding the rain! Drove our stuff from the Wairarapa and delivered to Canterbury expertly and promptly.
Everything that was unloaded was stacked perfectly and care was taken at all times to ensure our belongings weren’t damaged.
Bought them both iced coffees but they were so polite they declined!! Legends. Thanks for helping us relocate to the South Island, we’ll be sure to use your service again if we move.
Access to our property was 50m down the drive, they reversed the truck down and manoeuvred right into our garage where they could load the truck while avoiding the rain! Drove our stuff from the Wairarapa and delivered to Canterbury expertly and promptly.
Everything that was unloaded was stacked perfectly and care was taken at all times to ensure our belongings weren’t damaged.
Bought them both iced coffees but they were so polite they declined!! Legends. Thanks for helping us relocate to the South Island, we’ll be sure to use your service again if we move.
Reviewed 1 week ago
10
Nesha
Christchurch
10
Suhan
Auckland
They have been most helpful. Great with communication as well. I had an unfortunate lift breakdown issue at my apartment the day before delivery. I was able to inform them of it despite it being late in the evening. They also assisted with figuring out alternative options. 100% would recommend!
Reviewed 1 week ago
10
Lindbe
Auckland
8.0
Ruan
Auckland
10
Roger
Wellington
Moved a large artworks with glass no issues, thankyou team.
Reviewed 2 weeks ago
9.5
Nikita
Auckland
Positive feedback received, but no comments left.
Reviewed 2 weeks ago
9.5
Waritthon
Auckland
10
Dfenne
Auckland
Faultless service.
Excellent communication throughout from both the office and driver.
Accommodated restrictive collection window of time from Nick Scali warehouse. Price unbeatable between Auckland and New Plymouth.
Would definitely use again.
And would definitely recommend
Thank you
Excellent communication throughout from both the office and driver.
Accommodated restrictive collection window of time from Nick Scali warehouse. Price unbeatable between Auckland and New Plymouth.
Would definitely use again.
And would definitely recommend
Thank you
Reviewed 2 weeks ago
10
Asola0
Auckland
Great service, the team packed and delivered our furniture with care. They communicated well the entire time and were flexible as our flight delays meant the didnt have access to the inside of the property. Highly recommend for your moving needs.
Reviewed 2 weeks ago
10
Clay
Ōtaki
10
Emma
Christchurch
9.5
Mayuri
Auckland
10
James
Auckland
Legends. Got what I would call a horrid inventory of items to move, and they managed to get all of my stuff moved without any issues
Reviewed 3 weeks ago
10
Hello
Auckland
8.0
Shannon
Auckland
Positive feedback received, but no comments left.
Reviewed 3 weeks ago
9.5
Femke
Upper Hutt
The communication was brilliant and very professional along the entire process. The driver gave us plenty of notice when they were picking the items up. Unfortunately their truck broke down in Timaru and they were delayed. Again well communicated with our son, and very clear on when they were going to drop off the items.
The only thing we would suggest is for the guys to check if gates are properly closed. As in our case they were not and flew open in the wind and rain. We would happily recommend this company to anyone and use them again if we need to! Thank you team!
The only thing we would suggest is for the guys to check if gates are properly closed. As in our case they were not and flew open in the wind and rain. We would happily recommend this company to anyone and use them again if we need to! Thank you team!
Reviewed 3 weeks ago
10
Sofia
Christchurch
9.5
Bernadine
Wellington
9.5
Jake
Dunedin
Positive feedback received, but no comments left.
Reviewed 1 month ago
10
Luke
Waitahanui
Positive feedback received, but no comments left.
Reviewed 1 month ago
10
Brian
Dunedin
7.5
Dionte
Auckland
A few furniture items damaged in the travel - if you have anything that is fragile wouldn't recommend as their policy is move is at "owners risk". They were good in comms and adjusting for my mistake of underestimating the load for the trip so appreciate them being accommodating there - punctual and got things done.
Reviewed 1 month ago
10
Jared
Hamilton
They were a big help. It took us some extra time to get all the items up but it was because of having only stairs in the building and it was about 3 flights of stairs. They were awesome! I would recommend!
Reviewed 1 month ago
8.5
Bradley
Auckland
Happy overall, was quick and easy to deal with. The only thing was that when the fridge was dropped off, they asked for payment again, which was weird. But all sorted in the end.
Reviewed 1 month ago
10
Bruno
Auckland
FFDG was great to deal with, Pamit and his team did a great job from start to finish. 2 Bedroom house move from Auckland to Christchurch. Highly recommended.
Reviewed 1 month ago
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