Furniture And Freight Distribution Group
- New Zealand
- Rated 9.5 (Outstanding)
Get Prices Get no-obligation quotes. (All Covered. No Hassle.)
At FFDG (Furniture and Freight Distribution Group), we pride ourselves on providing seamless, reliable, and secure transportation services across New Zealand. Whether you’re moving household or commercial items, car or shipping freight, we offer solutions that are designed with care, efficiency, and affordability in mind.We provide our quotes based on the information provided. Apart from the quote details provided, please read the following terms before booking:
1. For any house/office moves and furniture relocation and general freight movement, where prices are quoted based on information provided by the customer, Furniture and Freight Distribution Group reserves the right to modify prices as a result of incorrect volume, dimension and/or weight or access conditions e.g. stairs or balcony varying to those quoted by the customer at the time of booking. The Customer should notify Furniture and Freight Distribution Group if there is not suitable and convenient access to the place from which the goods are to be removed. The movers can make an extra charge due to any access restrictions and will not be liable for any goods damaged through the lack of such access. Undeclared redirection, multi route, or additional manpower not requested, storage, etc. will incur extra charges.
2. There will be an extra charge for any extra heavy, oversized item such as double door fridge, vault/safe, spa pool, pool table, commercial items, etc. It’s the customer’s responsibility to inform Furniture and Freight Distribution Group prior if the move includes any item of such or similar nature.
3. If Furniture and Freight Distribution Group notices that goods are not safe to transport and may cause potential damage to either the item being moved or other items, including the vehicle, the company reserves the right to reject acceptance of the item/s.
4. Our designated arrival time is to be considered as a guide only. Various factors can affect our arrival time such as unexpected delays on previous job(s), delays caused by traffic congestion and/or accidents, roadworks and/or closures, streets not on maps and/or incorrect directions supplied by customers, weather, truck breakdown, etc.
5. Obtain at your own expense, all documents, permits, and licences necessary for the removal to be completed. It will incur extra charges, if our team has to wait for any documentation needed from your end.
6. Whilst our team of movers provides highest care and attention when carrying out your move, there remains the risk of damage. Whilst the risk is low, all work done will be carried out at “Owners Risk”. Should we be deemed responsible for losing items, our maximum liability will be $200 for your insurance excess. You will be asked to file a claim.
7. Any damage to premises (lawns, floors, driveways, footpaths, underground pipes, cables, sewerage, and other underground installations), is not covered. Should our staff be instructed by the property occupier, or any person acting on their behalf to drive, park or maneuver vehicles in or near an area where such damage is likely to occur, compliance with such instructions will not in any way involve the Movers or its insurers in responsibility for any subsequent damage which may be sustained. Such responsibility will rest solely in the hands of the Owner.
8. Whilst our team provides highest care and attention to your goods when carrying out your move, there remains the risk of damage, especially when handling fragile items, large furniture, white ware items and/or kitchen appliances without its original packaging/unpacked. Arranging a transit insurance cover will give you peace of mind, should the unforeseen happen, you’ll be able to repair/replace your valuables. If you have an existing insurance provider, you can arrange a transit insurance with them, otherwise, Furniture and Freight Distribution Group can assist you with it. There is no liability for damage if goods have pre-existing damage, inherent damage/vice or where the damage has resulted from insufficient packaging. There will be no liability for damage to the goods packed by the owner themselves. If any glass or fragile item breaks unless factory packed, or electrical appliances fail to operate after transit, the company does not take any liability.
9. All residential and non-credit account moves are strictly cash, bank transfer or credit/debit card payments unless pre-arranged with management. All Card payments will be charged a surcharge to cover Mobile EFTPOS terminal fees and transaction fees. Furniture and Freight Distribution Group reserves the right to ask for the payment before unloading the goods. All defaulting accounts will be forwarded to third party debt collectors at the defaulter’s expense.
10. We require you to pay in advance a 20% deposit to confirm the moving slot for any intercity move. Proof of payment should be sent to us through email. The remaining payment will be made on pick up.
11. Please make sure that there is a mention of any stairs/access restrictions at pick up or drop off location. Otherwise, there might be additional charges for the same. Also, please ensure your Wise Move inventory is as accurate as possible. We allocate trucks based on this estimate and failure to list all goods may result in additional charges or items being left behind.
12. All quotes on Wise Move don't include Packing or Dismantle or Assembly Services - this can be arranged as extras at an additional charge.
By accepting this quote on Wise Move, you agree to the above terms and conditions of Furniture and Freight Distribution Group.
Services
- Verified
- Identity
- Proof of address
- Phone number
- Completed 847 jobs
- Driven over 451,591 km
- Has 462 active quotes now
9.5
Outstanding
From 539 reviews
Communication
9.5
Punctuality
9.5
Care of Goods
9.5
Professionalism
9.5
10
Joey
Masterton
10
Bex
Blenheim
10
Kunal
Auckland
Ravi and Mohit were great. They helped us move everything with ease, from pick up to dropping off. I'd highly recommend them.
Reviewed 5 days ago
10
Anna
Auckland
Great service all round!! Nitin and Pamit were very communicative in the lead up to our move. The team went out of their way to accommodate another pick-up address. Kunal and his colleague handled our items with care. Everything arrived safely.
Reviewed 5 days ago
10
Jatin
Auckland
I had a fantastic experience with this moving company for my move from Auckland to Christchurch (Rolleston). The team was extremely professional, friendly and well organised. They picked up and delivered everything right on time.
Even though my new house has a steep driveway and their large truck couldn't come down due to overhead electrical wires, they handled the situation very professionally and made sure everything went smoothly without any issues.
I'm extremely satisfied with their service and would highly recommend them to anyone looking for a reliable and professional moving company. Great job, and thank you for making our move stress-free!
Even though my new house has a steep driveway and their large truck couldn't come down due to overhead electrical wires, they handled the situation very professionally and made sure everything went smoothly without any issues.
I'm extremely satisfied with their service and would highly recommend them to anyone looking for a reliable and professional moving company. Great job, and thank you for making our move stress-free!
Reviewed 5 days ago
10
Larama
Wellington
Positive feedback received, but no comments left.
Reviewed 6 days ago
10
Naomi
Porirua
Positive feedback received, but no comments left.
Reviewed 1 week ago
10
Simone
Dunedin
These guys were amazing. Great communication, efficient and
friendly! Rohit and Kunal were super helpful too, highly recommend 🙌
friendly! Rohit and Kunal were super helpful too, highly recommend 🙌
Reviewed 1 week ago
10
Janine
Lower Hutt
Thanks for a fantastic delivery experience to Rohit and Kunal. Much appreciated, would use your service again.
Reviewed 1 week ago
4.0
Cameron
Auckland
Very slow to deliver. Goods got separated adding further delays. Had to meet late at night to help unload, which kept getting delayed further into the night also.
Reviewed 1 week ago
10
Jesse
Rolleston
9.5
Phoebe
Lower Hutt
Great service, perfectly on time and friendly. We had more to move than expected which was our fault. They were very accomodating and efficient with packing and didn’t cost an arm and a leg for the additional items. Highly recommend and would use again.
Reviewed 1 week ago
10
Ambrose
Wellington
10
Jinn
Palmerston North
3.0
Jatin
Auckland
Quote for $400 and when come for pick up ask $1000. not trust this guys. big surprises same goods in photos, than negation with $750. communication for pick up on Monday and they just come to pick up on Sunday, don't trust this their tactic to get more money when come to pick up.
Response from Furniture And Freight Distribution Group
Hi Jatin,Thank you for your feedback.
Please note that the inventory was confirmed in the email before pick up. However, on the day of pick up, it was more than double the initial inventory. There were also access restrictions at pick up and delivery - which were not disclosed before.
Also, you required specific dates for pick up (asap) which we were able to meet.
There was a minimal extra charge (not $1000 as mentioned), based on the last moment changes. Everything was also communicated to you and the pick up was done after your acceptance.
Reviewed 1 week ago
10
Robert
Wellington
Rohit and Kunal were amazing, really effective and accommodating. Would definitely go with them again for moving house
Reviewed 1 week ago
9.0
Hamish
Auckland
2.0
Clinton
Pukehina
PLEASE PLEASE DONT USE THIS COMPANY!!!!
We moved a 3 bedroom house from Tauranga to invercargill and mentioned we have a few extra items not part of the checklist as the checklist didn't have the selection of which the manager said it was fine as they quoted for a 3 bedroom house move. They then came and collected but the staff were extremely rude and unprofessional where myself and a friend had to help load due to them wasting time and unable to handle personal item with care. When the rain came, instead of communicating with me they just closed the doors and drove off leaving expensive furniture and belongings behind. We are now in invercargill and have received our furniture with damaged of which they are not prepared to repair or cover. They have also refused to cover my belongings that they have left behind.
We moved a 3 bedroom house from Tauranga to invercargill and mentioned we have a few extra items not part of the checklist as the checklist didn't have the selection of which the manager said it was fine as they quoted for a 3 bedroom house move. They then came and collected but the staff were extremely rude and unprofessional where myself and a friend had to help load due to them wasting time and unable to handle personal item with care. When the rain came, instead of communicating with me they just closed the doors and drove off leaving expensive furniture and belongings behind. We are now in invercargill and have received our furniture with damaged of which they are not prepared to repair or cover. They have also refused to cover my belongings that they have left behind.
Response from Furniture And Freight Distribution Group
Hi Clinton,Thank you for your feedback.
Please note we had booked the job based on the inventory provided on Wisemove, which was also confirmed in the email (13-14 cubic meter). There was no discussion about any additional items. However, on the day of the move, there were a lot of additional items. Any additional items are always charged extra based on how much truck space we have.
But you were aggressive with the staff on the pickup. You started throwing the items inside the truck without any authority. Those were the additional items and were damaging the vehicle and other customers’ items due to your aggressive throwing. Our office team also spoke to you the same time however, you threatened them as well. These were the additional items - 4 bicycles, 2 garage boxes, 8 boxes, tools, tool boxes & kit, paintings & mirror, speakers, 4 plastic shelves and loose items. There was no additional charge imposed despite the fact that we were unable to pick up our other loads.
Reviewed 1 week ago
10
Yi
Auckland
10
Phil
Kaiapoi
9.5
Trish
Beachlands
10
Jacob
Napier
The team at FFDP were amazing to deal with. Communication throughout was excellent and the process was so simple. Would highly recommend and gladly use them again in future.
Reviewed 2 weeks ago
6.0
Ruth
Auckland
Quite disappointed and irritated. Pick up and drop off times & dates were changed multiple times which wasted a lot of time and meant I wasn’t around for delivery. Vehicle was also too large to fit in storage facility loading dock so everything had to be packed in side of the road which led to boxes falling off trolleys. Have yet to go through belongings to check for damages.
Reviewed 2 weeks ago
10
Annabel
Hamilton
Moved some items from Hamilton to Nelson - guys were great with communication and it went smoothly
Reviewed 2 weeks ago
10
Piper
Dunedin
10
SANDY
Auckland
Great experience , good communication! Would recommend !
Reviewed 2 weeks ago
9.5
Euan
Auckland
10
Alison
Richmond
10
Mishka
Cromwell
9.5
Charlene
Paraparaumu
Ended up going over capacity and they managed to fit our excess into another truck (Kapiti to Auckland move). Helpful and extremely decent people. Thank you
Reviewed 3 weeks ago
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