Communication was not as expected. Quote was for a 2nd story delivery, but only delivered to garage. Also price quoted was more than doubled as a result of communication breakdown ($120 vs $295 in the end). The booking system WiseMove also allowed a cancelled booking to continue leading to communication breakdown. This was taken up with Wise Move with an explanation that they are a new startup and no resolution from their part. Would not recommend.
Reply from Huck's Movers
Sorry stiaan you found the job difficult as for moving it up stairs like you stated it was impossible and would’ve broken either the stairs or your wall it wasn’t going to fit we did try to get it upstairs but it wasn’t going to work. You should of measured the book case before purchase also the quote doubled because 1 you gave the wrong address and we waited for about 45 mins then tried to contact you which we were unable to do and also no contact number for the person we were getting the book case from which would’ve helped which made me late for my other jobs I had to go all the way back for you I lost a lot of hours and gas and had to deal with unhappy customers due to this job at the end of it iam sorry you felt let down but iam only working with what I had at the time so it’s unfortunate it ended up like that but I did deliver that is the main thing in one piece.
2 years ago