NZ Home Movers LTD (JTL)
- New Zealand
- Rated 9.8 (Exceptional)
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WEEKLY TRIPS FROM AUCKLAND TO DUNEDIN AND RETURN - ALL CITIES IN BETWEEN # WINZ Authorized Supplier
# Trade Me Deliveries
# Moving
# Deliveries
# Storage
# City to City moves (entire country)
NZ Home Movers Limited
Over 2600 Jobs on Wise Move Alone.
We are a fast, professional, and door-to-door delivery service company based in Auckland and Christchurch, but we cover the whole of New Zealand.
With different vans (Hiace / Transit / Express Run) and 5 trucks, we are one step ahead of our competitors when it comes to service deliveries.
As a local, NZ family-owned business, we understand and value our core values and we would appreciate your business. (See our reviews.)
Our staff will tell you why they enjoy working with us. We are a fair company, locally owned and operated in NZ, and we pay our taxes and wages on time, every time.
We offer fast and friendly service at a reasonable price, with 100% focus on our customers.
Services Offered:
# WINZ Quote
# Inter-City Move
# Any Pickups or Drop-offs (including pallets)
# Flat Shifts / Removals
# Custom Deliveries
# Local Store Purchases (Collection and Delivery)
# Dangerous Goods (with all necessary licenses)
# Fragile Items
# Single or Multiple Item Drops - NATIONWIDE
We also offer EFTPOS / VISA services with a GST receipt available on request.
WINZ Quotes - Registered WINZ Supplier.
STORAGE:
We also provide storage options in Auckland, Wellington, and Christchurch for temporary storage needs.
TERMS AND CONDITIONS WHEN BOOKING VIA Wise Move - PLEASE READ CAREFULLY BEFORE BOOKING or Quote Accepting - Updated June 2021
1. All deposits are non-refundable unless the job is canceled by us. This is to compensate for the time and dates reserved specifically for your job. If NZ Home Movers (JTL) cancels the job due to unforeseen circumstances, your deposits will be fully refunded.
2. Please ensure your Wise Move inventory is as accurate as possible. We allocate trucks based on this estimate and failure to list all goods may result in additional charges or items being left behind. Last-minute capacity is often sold at a premium.
3. ALL GOODS ARE CARRIED AT THE OWNERS' RISK as per the Carriers Act of New Zealand. WE DO NOT ACCEPT CLAIMS.
4. Goods carried into the property are taken at the owners' risk. We do not accept any liability for damages to the property at either end. We also act under instructions from our Client who has booked us and no one else
5. If you have asked for only 1 helper , please note that our driver work will be under your instructions and any damages occurring whilst loading, unloading or in transit, will be zero claims basis as well.
INSURANCE:
Personal effects, electronics, and household goods are deemed to be transported at the OWNERS' RISK and we do not accept claims pursuant to the Carriage of Goods Act 2015.
Should we be deemed responsible for intentionally damaging or losing items, our maximum liability will be your $200 home and contents insurance excess. You will be asked to file a claim.
We can also arrange Carrier's Liability Insurance.
* Needs to be pre-arranged with us and will incur extra costs, arranged through a third party.
* Maximum Claim for Carrier's Liability: $300 per item (beyond repair) if insurance is added.
Moving Day:
* All removals must be packed and ready to go.
* We do not assemble or disassemble furniture or move whiteware off cabinets.
* Our staff can assist in putting furniture in rooms, but this is done at the owners' risk. No liability is taken. No assembly or disassembly is included.
Television Sets:
Please note:
TVs that are not in a box are not covered by our Goods in Transit insurance if damaged. It is the customer's responsibility to box the TV (WE TAKE ALL CARE BUT).
MIRRORS:
ALL MIRRORS SHOULD BE PROFESSIONALLY PACKED. WE ARE NOT RESPONSIBLE FOR DAMAGES. WE WILL DO OUR BEST BUT NO CLAIMS WILL BE CONSIDERED.
Packed Boxes:
Please note that the maximum weight for an item is 20kg, according to OHS regulations. Customers often pack boxes that weigh 40 or 50kg, which is not acceptable. In such cases, we will not accept any claims for damages. It is the customer's responsibility to pack boxes weighing no more than 20kg and with a maximum size of 50cm x 50cm.
Packaging:
All goods are to be packaged and ready to go on Pickup Day. If goods are not packaged, we may cover them with moving blankets for the journey, but no claims will be accepted if furniture /item is damaged or arrives dirty.
Car / Bike / Motorbike Parts:
We do not accept claims for second-hand parts or fittings.
Chest of Drawers:
All chests and drawers must be empty and not filled with clothes or belongings. This makes it harder to lift and increases the risk of breakage during long trips. No claims will be accepted if boxes are filled.
Terms and Conditions for Cancellations:
In the event of cancellations or change of mind, the following applies:
Pickup cancellations 96 hours or earlier:
40% of the full booking cost.
Pickup cancellations 24 to 96 hours prior to pickup:
50% of the total cost.
Pickup cancellations 24 hours or less:
100% of the full cost.
The customer will be billed accordingly and must pay within 2 days. Failure to do so will result in the matter being referred to a debt collection agency such as Baycorp. We will also bill Wise Move for their 15% commission and any cancellation costs.
SOUTH ISLAND BOOKINGS:
If a ferry has been booked and the customer cancels, they will be liable for the full ferry costs. The above cancellation policy also applies.
When booking:
Please note that quotes are based on the inventory list provided on the Wise Move platform. We do not charge by the hour but according to the list provided by the customer. Any additional items will incur extra charges or may be left behind.
PAYMENTS:
Payments must be made on or before the delivery day. No other terms are allowed.
CREDIT CARD payments have a surcharge ad imposed by banks 2.5 to 3.5 %
Unpaid Bills:
Unpaid bills will be referred to collection agencies for collection. All costs will be borne by the customer.
"BY ACCEPTING THIS QUOTE ON Wise Move, YOU AGREE TO OUR TERMS AND CONDITIONS."
Services
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Verified
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- Proof of address
- Phone number
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Supermover
Highly rated and committed to providing the greatest service
-
Completed 3162 jobs
- Driven over 2,143,390km
- Has 143 active quotes now
9.8
Exceptional
From 2385 reviews
Communication
9.5
Punctuality
10
Care of Goods
9.5
Professionalism
10
10
Brenda
Wellington
I'm new to the platform so I was a bit doubtful of using it but I took the plunge, as the price was WAY more convenient than the other companies. Comms were good all the way, from beggining to end (even during). We got more hands than what was agreed on (one moving truck helped the boys in our truck to load our stuff before heading to their pick up house), which was great as it made everything faster (we moved from Welly to AKL! so it was a long day for everyone... and the pick up house was on a hill, just to make it more entertaining). Boys were amazing, they arrived fresh as a daisy, were super respectful, took care of our things and everything arrived all good.
Will hire again if they work within AKL too.
Will hire again if they work within AKL too.
Reviewed
16 minutes ago
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10
Rachel
Auckland
really really great. great comms , did what they said they'd do -- and did it really well. thank you!
Reviewed
1 day ago
Report review
10
Rachel
Kumeu
Fantastic service with amazing, efficient communication - would definitely use again!
Reviewed
1 day ago
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10
Craig
Bombay
Amazing. Will definitely use again!
Reviewed
1 day ago
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9.5
Alexis
Wellington
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7.5
Makrai
Auckland
Unfortunately, I need to mention that one of the car seats I had transported arrived with damage at the mounting point under the seat — the metal frame was clearly bent. I am confident this happened during transport, as I personally placed the seats in perfect condition at the pickup location, and no one else handled them until delivery. It seems likely the seat was either dragged or dropped.
I contacted the courier guy after delivery when I noticed the damage, but they denied any responsibility. Fortunately, I was able to get it repaired by a mechanic afterward. Still, I was disappointed that the damage was neither acknowledged nor taken seriously.
I contacted the courier guy after delivery when I noticed the damage, but they denied any responsibility. Fortunately, I was able to get it repaired by a mechanic afterward. Still, I was disappointed that the damage was neither acknowledged nor taken seriously.
Response from NZ Home Movers LTD (JTL)
Hi IanI again retaliate that this was not done by us. We have photos before pickup and wont admit fault. I do understand you are not happy, but this is not our fault. This was done when it was taken out from your car - i don't know who but we only picked that up from a garage not take them out.
Reviewed
2 days ago
Report review
10
Margot
Christchurch
NZ Home Movers LTD (JTL) are an excellent removal company, I would highly recommend them. Great communication, friendly, efficient.
Reviewed
3 days ago
Report review
10
Sheree
Christchurch
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10
Jodie
Auckland
I highly recommend NZ Home Movers Ltd. From start to finish the team made the whole moving process run smoothly. Excellent communication, friendly and professional team with a can do approach. I would only use this company if we moved again.
Reviewed
3 days ago
Report review
10
Imogen
Auckland
Positive feedback received, but no comments left.
Reviewed
5 days ago
Report review
10
Parthiban
Auckland
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10
Helen
Auckland
Report review
10
Charmaine
Nelson
Good service and communication. They were able to accommodate the dates convenient for us. :)
Reviewed
1 week ago
Report review
10
Karen
Christchurch
Jerald communicated with me every step of the way and didn't take long to answer my emails. Thanks so much for the ease of shipping my item. Much appreciated!
Reviewed
1 week ago
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9.0
Alex
Porirua
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8.5
Kd
Auckland
They were super busy, and took a couple of days to make contacted however they arrived exactly on time for pick up. They didn't tell us when the item was being dropped off. It was all good cos they were home.
I would use them again.
I would use them again.
Reviewed
1 week ago
Report review
10
Penny
Auckland
Very good. Took care of good better than those courier. Out of my expectation. Very efficient too.
Reviewed
1 week ago
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10
Joel
Auckland
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10
Alastair
Hamilton
Positive feedback received, but no comments left.
Reviewed
1 week ago
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10
Mercy
Wellington
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10
Nadine
Whangārei
The task was to transport my late fathers heirloom type items from Whangarei to Christchurch. They took excellent care, turned up when they said they would and were very friendly and amenable. I had no real rush to receive the items but they were picked up and delivered within 4 working days! I couldn't believe the service. I will definitely be using them again.
Reviewed
2 weeks ago
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10
Alex
New Plymouth
Storm and his cousin were very good and efficient and careful. We thank them for their work!
Reviewed
2 weeks ago
Report review
10
Irvin
Rolleston
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10
Juliet
Auckland
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10
Shane
Auckland
These guys are awesome. Quick pick up and delivery, and great communication on the way. Recommended.
Reviewed
2 weeks ago
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10
Ben
Auckland
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10
Lianne
Hamilton
Fantastic service and careful transport of a beautiful item. I highly recommend Jerald and NZ Home Movers. Thank you for the care and prompt delivery Jerald, much appreciated, cheers!
Reviewed
2 weeks ago
Report review
10
Angela
Auckland
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10
Kurt
Hamilton
Excellent service , 10/10 great communication very impressed! Highly recommend to anyone, thanks again A+++
Reviewed
2 weeks ago
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10
Debra
Wellington
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