NZ Home Movers LTD (JTL)
- New Zealand
- Rated 9.7 (Outstanding)
Get Prices Get no-obligation quotes. (All Covered. No Hassle.)
WEEKLY TRIPS FROM AUCKLAND TO DUNEDIN AND RETURN - ALL CITIES IN BETWEEN # WINZ Authorized Supplier
# Trade Me Deliveries
# Moving
# Deliveries
# Storage
# City to City moves (entire country)
NZ Home Movers Limited
Over 3000 Jobs on Wise Move Alone.
We are a fast, professional, and door-to-door delivery service company based in Auckland and Christchurch, but we cover the whole of New Zealand.
With different vans (Hiace / Transit / Express Run) and 5 trucks, we are one step ahead of our competitors when it comes to service deliveries.
As a local, NZ family-owned business, we understand and value our core values and we would appreciate your business. (See our reviews.)
Our staff will tell you why they enjoy working with us. We are a fair company, locally owned and operated in NZ, and we pay our taxes and wages on time, every time.
We offer fast and friendly service at a reasonable price, with 100% focus on our customers.
Services Offered:
# WINZ Quote
# Inter-City Move
# Any Pickups or Drop-offs (including pallets)
# Flat Shifts / Removals
# Custom Deliveries
# Local Store Purchases (Collection and Delivery)
# Dangerous Goods (with all necessary licenses)
# Fragile Items
# Single or Multiple Item Drops - NATIONWIDE
We also offer EFTPOS / VISA services with a GST receipt available on request.
WINZ Quotes - Registered WINZ Supplier.
STORAGE:
We also provide storage options in Auckland, Wellington, and Christchurch for temporary storage needs.
TERMS AND CONDITIONS WHEN BOOKING VIA Wise Move - PLEASE READ CAREFULLY BEFORE BOOKING or Quote Accepting - Updated June 2021
A. All deposits are non-refundable unless the job is canceled by us. This is to compensate for the time and dates reserved specifically for your job. If NZ Home Movers (JTL) cancels the job due to unforeseen circumstances, your deposits will be fully refunded.
B. Please ensure your Wise Move inventory is as accurate as possible. We allocate trucks based on this estimate and failure to list all goods may result in additional charges or items being left behind. Last-minute capacity is often sold at a premium.
C. ALL GOODS ARE CARRIED AT THE OWNERS' RISK as per the Carriers Act of New Zealand 1979 . WE DO NOT ACCEPT CLAIMS. (Pls further read below:)
TERMS AND CONDITIONS OF CONTRACT
1. The company’s liability shall be that of a forwarding agent. The company shall not be liable for any loss of, damage to or failure to produce any goods under removal caused by any delay in transit by rail, sea or air, by any strike, labor trouble, riot, civil commotion, war, invasion, Act of God, flood, stress of weather or by moths, borer,
vermin, white ants, termites or other insects, damp, mildew, rot, rust, burglary, housebreaking, storm, tempest or explosion or any act of third party or cause beyond the control of the company nor for any consequential loss however caused.
2. The responsibility for the company’s vehicle and its contents remains with the driver. He has the right at all times to refuse to put his person or his vehicle and its contents at risk. If the owner, consignor, consignee or shipper considers that the driver’s non-acceptance of his/ her instructions is unreasonable, the contractee has complete authority to place a collect call to the head office of the company in order to discuss the matter with the furniture manager.
3. The company will not under any circumstances be liable for any damage to driveway, road, kerb, crossing, path or accessway caused by any vehicle of the company in carrying out its obligations under the contract unless prior to collection or delivery of the goods the company shall have received a written direction from the customer that any such path, road, kerb, crossing, driveway or accessway is unsuitable and that such prior written notice shall have specifically directed the company not to cross any such path, driveway, kerb, crossing, road or accessway with vehicles. In the absence of any such specific written direction the customer shall have been deemed to have directed and authorised the company to cross such path, driveway, kerb, crossing, road or accessway with the appropriate vehicles and the company shall under no circumstances be liable for any damage thereto or destruction thereof.
4. The amount quoted covers the services set out in the quotation and does not include the following services or work but if such services or work are carried out all of the conditions of the contract apply thereto and an extra charge to cover such work will be payable. The services and work excluded are:
(a) The taking down and putting up of fixtures, gas, electric or other fittings or blinds or lifting or laying carpets, linoleums, or other floor coverings, dismantling or installing or reassembling any electrical, audio, refrigerators, washing machines or similar equipment or waterbed, and the removal and re-erecting of any television aerial.
(b) Any storage or related charges or any premiums for insurance unless such insurance is expressly stipulated and referred to in the signed acceptance.
(c) Where delivery is to a building, to the ground floor only, otherwise an extra charge may be charged.
5. When a quotation is for specific items and/or a specific quantity and additional goods are removed, transported or stored an extra charge to be fixed by the company will be made and all these conditions will apply to such additional goods.
6. The company will not accept for removal any goods or substances which is dangerous, explosive, corrosive or otherwise likely to cause damage, loss or injury to any person or property and the customer shall be liable for any such damage, loss or injury, or costs that may be incurred by the company or by any third party through the presence of any such goods or substance. If any such goods or substance is discovered by the company it may at its discretion remove, sell, or destroy or otherwise dispose of the same at the expense of the owner, consignor, consignee or shipper and it shall not be responsible or accountable for the value thereof.
7. It is the responsibility of the customer to see that no article required to be removed is left behind that no goods or fixtures are taken away in error and
that articles left in unoccupied premises are protected.. The company accepts no liability in respect of any such matter and the customer shall indemnify the company against all claims in respect thereof.
8. The company may arrange with any other contractor, railway, steamship, airline, dock or transport company or authority to carry out all or part of the work and terms of all bills of loading consignment notes, and other documents issued by such other parties may be accepted by the company as agents for the customer and shall be deemed to form part of this contract. The company shall transfer to the customer at the customer’s expense the benefit of such rights (if any) as the company may have against such other parties in respect of the customer’s property. The customer acknowledges, agrees and declares that the benefit of any restriction or exclusion of liability on the part of the company hereunder and the benefit to the company of the covenants and obligations on the part of the customer herein expressed apply equally for the benefit of the sub-contractor of the company which performs any part of the company’s obligations pursuant to the provisions of this contract.
13. The effects furniture and goods the subject of this contract will be strictly handled at owner’s risk .
In terms Of the Carriage of Goods Act 1979 this means that the carrier will pay no compensation if the goods are lost or damaged unless he intentionally loses them in transit.
Limited Carrier’s Risk does not cover Household Furniture Removals or Secondhand Furniture in transit. These must be covered separately on an individual basis. (Charges are available on request). Thus all goods carried will be cart at owners risk.
C. Goods carried into the property are taken at the owners' risk. We do not accept any liability for damages to the property at either end. We also act under instructions from our Client who has booked us and no one else
D. If you have asked for only 1 helper , please note that our driver work will be under your instructions and any damages occurring whilst loading, unloading or in transit, will be zero claims basis as well.
E. All quotes quoted on Wise Move doesn't include Packing or Dismantle or Assembly Services - this can be arranged as extras
INSURANCE:
Personal effects, electronics, and household goods are deemed to be transported at the OWNERS' RISK and we do not accept claims pursuant to the Carriage of Goods Act 2015.
Should we be deemed responsible for intentionally damaging or losing items, our maximum liability will be your $200 home and contents insurance excess. You will be asked to file a claim.
We can also arrange Carrier's Liability Insurance.
* Needs to be pre-arranged with us and will incur extra costs, arranged through a third party.
* Maximum Claim for Carrier's Liability: $300 per item (beyond repair) IF insurance is added.
Moving Day:
* All removals must be packed and ready to go.
* We do not assemble or disassemble furniture or move whiteware off cabinets.
* Our staff can assist in putting furniture in rooms, but this is done at the owners' risk. No liability is taken. No assembly or disassembly is included.
Television Sets:
Please note:
TVs that are not in a box are not covered by our Goods in Transit insurance if damaged. It is the customer's responsibility to box the TV (WE TAKE ALL CARE BUT).
Bicycles
Due to some damages, we now have a dedicated Bicycle trailer where we transport Bicycles. It may be delayed by a day or 2 but is safer for both parties
MIRRORS:
ALL MIRRORS SHOULD BE PROFESSIONALLY PACKED. WE ARE NOT RESPONSIBLE FOR DAMAGES. WE WILL DO OUR BEST BUT NO CLAIMS WILL BE CONSIDERED.
Packed Boxes:
Please note that the maximum weight for an item is 20kg, according to OHS regulations. Customers often pack boxes that weigh 40 or 50kg, which is not acceptable. In such cases, we will not accept any claims for damages. It is the customer's responsibility to pack boxes weighing no more than 20kg and with a maximum size of 50cm x 50cm.
Packaging:
All goods are to be packaged and ready to go on Pickup Day. If goods are not packaged, we may cover them with moving blankets for the journey, but no claims will be accepted if furniture /item is damaged or arrives dirty.
Car / Bike / Motorbike Parts:
We do not accept claims for second-hand parts or fittings.
Chest of Drawers:
All chests and drawers must be empty and not filled with clothes or belongings. This makes it harder to lift and increases the risk of breakage during long trips. No claims will be accepted if boxes are filled.
Terms and Conditions for Cancellations:
In the event of cancellations or change of mind, the following applies:
Pickup cancellations 96 hours or earlier:
40% of the full booking cost.
Pickup cancellations 24 to 96 hours prior to pickup:
50% of the total cost.
Pickup cancellations 24 hours or less:
100% of the full cost.
The customer will be billed accordingly and must pay within 2 days. Failure to do so will result in the matter being referred to a debt collection agency such as Baycorp.
Ferries for SOUTH ISLAND BOOKINGS:
If a ferry has been booked and the customer cancels, they will be liable for the full ferry costs. The above cancellation policy also applies.
When booking:
Please note that quotes are based on the inventory list provided on the Wise Move platform. We do not charge by the hour but according to the list provided by the customer. Any additional items will incur extra charges or may be left behind.
PAYMENTS:
Payments must be made on or before the delivery day. No other terms are allowed.
CREDIT CARD payments have a surcharge ad imposed by banks 2.5 to 3.5 %
Unpaid Bills:
Unpaid bills will be referred to collection agencies for collection. All costs will be borne by the customer.
"BY ACCEPTING THIS QUOTE ON Wise Move, YOU AGREE TO OUR TERMS AND CONDITIONS."
Services
- Verified
- Identity
- Proof of address
- Phone number
- Completed 4278 jobs
- Driven over 2,989,310 km
- Has 250 active quotes now
9.7
Outstanding
From 3173 reviews
Communication
9.5
Punctuality
10
Care of Goods
9.5
Professionalism
9.5
10
Brooke
Wellington
10
Hunter
Auckland
Second time using NZ Home Movers. Very happy with the process and result.
Reviewed 18 hours ago
10
Rea
Auckland
Highly recommend! The movers were quick and friendly, and my things were well taken care of.
Reviewed 1 day ago
10
Ida
Dunedin
Such a great and efficient service, thank you so much!!! Couldn't recommend these guys more 👌
Reviewed 1 day ago
10
Angus
Auckland
Really great service, accurate estimates of pick up and delivery times. Kept me updated and responded quickly to all my messages.
Reviewed 1 day ago
9.5
Alli
Horsham Downs
9.5
Robin
Balclutha
Positive feedback received, but no comments left.
Reviewed 2 days ago
10
Joanne
Dunedin
Couldn't have asked for a more seamless move. From start to finish the communication was great, the items were picked up and delivered on the days/times promised, and cost was very competitive. Would highly recommend and definitely use again.
Reviewed 3 days ago
10
Hautahi
Whanganui
Super impressive communication, speed and care. Thanks Jerald, really appreciate it.
Reviewed 5 days ago
10
Alex
Tāwharanui Peninsula
10
Catherine
Christchurch
Great fast service. Would use again, cheers.
Reviewed 5 days ago
10
SHIBU
Matamata
Positive feedback received, but no comments left.
Reviewed 6 days ago
5.5
Leno
Auckland
This was one of the most disappointing experiences I've had with a transport company.
I accepted a quote of NZ$620, but ended up being charged NZ$1,150—almost double the original price.
What is even more frustrating is that the company tried to justify this by claiming the pickup date had changed. That is simply false. There was never any confirmed pickup date or time before the one that was actually communicated. From the very beginning, I clearly listed every item to be transported, including the rails, and provided photos showing exactly what needed to be moved.
The company also implied that I willingly accepted a different service. That wasn't the case. I had an international flight already booked, very limited time to find another transporter, and was left with no realistic choice but to accept the increased price.
Instead of taking responsibility, they relied on their own internal scheduling to justify a substantial price increase, despite having all the necessary information from day one. That is not transparent, fair, or professional.
If a quote can almost double after you've committed and the company then misrepresents what actually happened, customers should think twice before using this service.
I cannot recommend this company.
I accepted a quote of NZ$620, but ended up being charged NZ$1,150—almost double the original price.
What is even more frustrating is that the company tried to justify this by claiming the pickup date had changed. That is simply false. There was never any confirmed pickup date or time before the one that was actually communicated. From the very beginning, I clearly listed every item to be transported, including the rails, and provided photos showing exactly what needed to be moved.
The company also implied that I willingly accepted a different service. That wasn't the case. I had an international flight already booked, very limited time to find another transporter, and was left with no realistic choice but to accept the increased price.
Instead of taking responsibility, they relied on their own internal scheduling to justify a substantial price increase, despite having all the necessary information from day one. That is not transparent, fair, or professional.
If a quote can almost double after you've committed and the company then misrepresents what actually happened, customers should think twice before using this service.
I cannot recommend this company.
Response from NZ Home Movers LTD (JTL)
The original request described:Pickup Monday of 1 bifold door made up of 6 glass panels, each approximately 1.1 m wide and 2.52 m high
1 bifold door made up of 5 glass panels, each approximately 84 cm wide and 2.51 m high
That is correct- and that is how it was quoted when listed on wise move asking for monday pickup - please see your listing again and YOU yourself had noted and i quote ;Collection date
On Monday 13/07/2026. Then you said on Monday it wont be ready till tuesday now. You do know we have o pay staff for having them on a site and you changing date doesnt matter
Move day tuesday - However when the van went to Pickup on Tuesday 2 of them ( van length being 3.5 metres long)
This was not told to us prior and we only found out from the sellers that this was going too on the day when we went to pickup
We called YOU the customer and advised him.
YOU said we had to take them so we told him that this wont fit in the van as per our quote and we now had to arrange a 6 metre truck to come and take the panels and glass door. We offered him a price of $1200 and he negotiated it to $1150 and he agreed on it before we proceeded.
YOU also had told him that we could just cancel the job - but he said he wanted to get it done and had no issues paying extra
We then had to send our truck from Papakura (75 kms away) to come and pickup adding extra hrs and extra mileage. Trucks are expensive then van on fuel and where a van takes 1 tank of fuel to WRE and truck takes double and this was without a backload and return to AKL too
We would not have proceeded if the client never agreed with us to carry forward
And we provided the best service carting extremely high valuable glass door and no damaged
Reviewed 6 days ago
10
Ruby
Hamilton
Good job, Paul, thanks for your help 👍
Reviewed 6 days ago
10
Simon
Wellington
10
Susan
Paraparaumu
So easy. Would recommend.
Reviewed 6 days ago
10
Katrina
Tauranga
10
Keith
Upper Hutt
10
Maaka
Tauranga
Rangatira!! (Legends) because they did everything they promised and some.
Reviewed 1 week ago
10
Connor
Auckland
10
Tony
Tutukaka
10
Sam
Auckland
10
Fiona
Tauranga
Jerald and his team took the stress out of the move. Jerald was always prompt with all my questions. The guys who arrived to move our goods were friendly and quick with the pack up. The delivery arrived on time at the other end and all household items arrived undamaged. Great service and I would highly recommend.
Reviewed 1 week ago
10
Jo
Auckland
Positive feedback received, but no comments left.
Reviewed 1 week ago
10
Ian
Auckland
10
Sarah
Ruakōkoputuna
Thanks for getting our sofas down against all the weather related issues!
Reviewed 1 week ago
10
Matilda
Auckland
Positive feedback received, but no comments left.
Reviewed 1 week ago
10
Roni
Whangārei
10
Benjamin
Tauranga
Really easy and friendly delivery company, would highly recommend!!
Reviewed 1 week ago
10
Xu
Wellington
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