Good communication before the job, and punctual arriving on time.
During the loading, they were very rushed and were not attentive or careful with my belongings. My instructions were often ignored.
In the quote, I asked for my bed to be dismantled. They did not bring any tools to do this. They were accommodating in some aspects and reckless and unprepared in others.
Response from KW Services
Thank you for taking the time to share your feedback. We're glad to hear you appreciated our communication and punctuality.
We're sorry to learn that some aspects of your moving experience did not meet your expectations. We always strive to provide a careful, professional, and efficient service, and we take all customer feedback seriously. Your comments will help us improve our service moving forward.
Thank you for choosing KW Movers, and we wish you all the best in your new home.