My first experience was good which is why I asked for your services again, however this time was very disappointing.
In the initial completing of the pick up and drop off dates I requested a certain date, that was not met which is ok but it would be courtesy to at least ask if another time is ok instead I was told they are coming to pick the items up on a date I can't be available.
Then with the delivery I requested a 3 day period when I would be around to receive the items but again this was not met instead I was told it would be delivered at times not suitable as would be at work, so I asked for delivery for a Saturday morning which I was told no problem.
Then out of the blue the delivery person calls me to say they will delivery it that night in 45 minutes, luckily I was available but then they went to the wrong address and called me again.
Initially I gave delivery instructions as finding the address for the first time can be confusing but no one seemed to read them hence they went to the wrong address.
Finally they arrived but that night was raining and I had to meet the delivery in the rain and at night.
This is for whoever operates this business to improve every part of their service which I would rate mediocre at best.
Not to mention the details for payment was only sent to me a day after I received the items, it was only paid prior to delivery because I had used this service before which is why I saved the details.
A lot of improvement is recommended.
Reviewed
1 week ago