Load Carrier

Great delivery service. Good communication. Definitely would use thos again.

Move went to plan after a delay due to truck breakdown. Could have communicated timing a little better after initial delay, however furniture moved well and in good condition. Interesting that driver just unloaded from truck and then left without helping, or offering to assist to move items into the home. I would however use again as ultimately we got the job done for a reasonable price.

Positive feedback received, but no comments left.

Very happy with the delivery. Communication was good, delivery was even a day early 👍🏼 I would use again

Fantastic service, super fast, great communication even when I had changes.

Positive feedback received, but no comments left.

Guys were so helpful and accomodating, can’t recommend more

Highly recommend this moving company! They handled our king bed with extreme care and were incredibly efficient throughout the entire move. Picked and delivered on time.

Will definitely use again and recommend to others

Thanks Paul!

Heartbroken & disappointed by this company. Poor communication & never arrived when they said they would. Then when the truck with my car did arrive, the driver either couldn't speak or understand English or just didn't want to listen to advise & park on a slope. He then didn't check the car handbrake or that it was in gear so when the second strop was half undone the car rolled off the truck, across the car park, over the curve, down a bank & hit a fence. Causing thousands of dollars of damage & 3 months being fixed instead of being on the road and enjoyed. I asked for half my delivery fee back, but NO, in fact I haven't heard from the company since the evening this all took place, very un-professional.

Excellent move

Amazing service.
On time pickup and delivery.
Would definitely recommend

Positive feedback received, but no comments left.

Positive feedback received, but no comments left.

Great pricing, I got a call soon after accepting the quote. Pickup and delivery was done on the decided date and time.
Amazing service by Load Carrier

Excellent service, fast delivery. Highly recommend if you need a vehicle moved.

Delivery was good but poor communication on how to pay

Positive feedback received, but no comments left.

Was a bit disappointed with the communication/punctuation. Although initially selecting drop off to be within the window 13-16th February the carrier confirmed early on delivery for the 13th and again confirmed this once car was collected. However my car was not delivered that date and I had no communication from the load carrier that they didn’t deliver it, hence I was worried when I could not get in contact with the driver and my car hadn’t arrived. The car did get picked up and dropped off with no damage but I never got any reason why my car didn’t turn up on agreed date.

Super great service will recommend

Excellent job well done. Was impressed with the way everything fell into place. A big move from Waikato to southland. Thank you very much

Reasonable pricing for moving my car and items, and there were no extra charges when I changed the list of items (I sold my chair and table, but ended up with more boxes after organising my things). However, there was no transparency or clear communication throughout the whole process.
Firstly, they were never on time. They were 1.5 hours late picking up my items, and then 10 hours late picking up my car. They picked it up by driving my car instead of putting it on the truck, which is what they were supposed to do, and none of this was communicated to me. Again, they were 1.5 hours late when dropping off my car and items in Queenstown.
My items were rearranged into a smaller van when they arrived, which was acceptable, and all the boxes arrived safely with no damage. However, I received my car not on a truck but driven directly to my house. The driver claimed he only drove it from Cromwell, but the condition of my car clearly showed it had been driven much further. Luckily, I took a photo of the mileage before leaving Nelson, and I realised they had driven my car from Christchurch to Queenstown, using 530 km on my car without my consent or permission!
Even though they refuelled the car, it was dirty and muddy. The driver who used my car moved my sunglasses, ate my gum, and left rubbish inside. This is completely unacceptable and put me at significant risk because the driver was not insured on my car. The fact that he drove it from Christchurch without my permission is utterly shocking, and if an accident had happened, I wouldn’t have been able to claim my insurance.
I called Paul for compensation. He apologised and offered a $50 refund for car washing, but I insisted on $500 due to the risk he caused. In the end, we agreed on $300 compensation for the inconvenience.
Just for future reference, please make sure you communicate clearly about your expectations with them. Unfortunately, I would not recommend them, as this entire process caused me a lot of stress even though everything had arrived safely.

Great Service

Terrible service. Damaged the goods in transit then damaged personal property on delivery.

My items turned up in good condition but were delivered a day late and there was poor communication regarding this

Positive feedback received, but no comments left.

Positive feedback received, but no comments left.

To be clear my review is for Load Carrier, the company who moved my things NOT Wise Move. they were very helpful in finding me moving options and ultimately giving me advice when it all fell apart

Where do I start

Absolutely zero communication, was waiting for them to contact me in the weeks leading up to my move to make sure they had everything they needed from me. This did not happen.
Missed MULTIPLE pickups, would simply no-show then explain after the fact they were having issues. Ended up leaving for the South Island before they picked up our stuff.
Sent a driver who had been forwarded zero of the information I gave them, didn't know where he was going or what he was picking up, as well as not speaking a word of English and needing to hand his phone to the neighbour to try and communicate with me.
The main reason I picked this moving company was because they offered me a competitive rate on moving my motorcycle, however they ran out of space and bike is still in Tauranga to this day.
The truck then arrived multiple days early, with less than two hours notice while I was working out of town. I dropped everything to meet him at the time he gave me only for him to then be two hours late
Multiple boxes damaged and/or crushed, and a box with approximately $5,000 worth of motorcycle and computer equipment was missing.
They denied any responsibility, said he would check with his drivers and other clients to see if it was on a truck or incorrectly delivered but this didn't go anywhere. Tried telling me I must not have shipped it even tho I had photos of all boxes, followed by a photo of the room they were in being empty.
WEEKS of having to ask for updates (never once received one unprompted) I conceded legal action was my only choice. I asked load carrier for some confirmation on their legal business name and within 5 minutes I had multiple texts and calls telling me not to worry my box had all of a sudden been found...

This experience was so bad I never want to move again, and my only biggest regret is paying up front

Hire literally anyone else.

Positive feedback received, but no comments left.

Got here in the end but not recommended...arrived a few days late poor communication throughout...woke up in the morning to find the car sitting in my driveway with no notification it had been dropped off

Wouldnt use this service again...no care of goods what so ever.