Mainland Transport

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We go all over New Zealand on regular basis. We cover all type of freight, vehicle, boats. spa pool, piano mover.

We are well established furniture moving company. We do vehicle transportation and all general freight move.

Reviews

8.6
Great
From 31 reviews
Communication
8.5
Punctuality
8.5
Care of Goods
9
Professionalism
9
10
Cloud
Christchurch
Positive feedback received, but no comments left.
Reviewed 4 hours ago
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6.0
Donna
Bulls
Was told Vehicle would be picked between 12-2pm, at 5pm i phoned and was told they are just up the road, wont be long, didn't turn up until 9-10pm at night. Farmer who we brought off didnt live onsite which we asvised so he was mucked around big time. Phoned and email a few times for an eta on delivery as had lost confidence, was told dates and time confirmed by email, never gotcany date or time confirmed felt like i was constantly chasing up pick up and delivery, understated things happen but the puck up process was just plain annoying for both sides, other than that Vehicle arrived safe & sound.
Reviewed 2 days ago
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8.0
Christ
Timaru
great coordination.
Reviewed 2 days ago
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9.0
Joanna
Lincoln
Service when provided was great.
Reviewed 4 days ago
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10
Te
Christchurch
This team handled a tricky situation and made my life alot easier with the successful delivery. Thanks again
Reviewed 4 days ago
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3.5
Dale
Whakatāne
Feedback received, but no comments left.
Reviewed 6 days ago
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10
Kirsten
Mosgiel
Couldn't have asked for more. Great service.
Reviewed 1 week ago
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10
Daria
Christchurch
Positive feedback received, but no comments left.
Reviewed 1 week ago
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6.0
Kevin
Wellington
Feedback received, but no comments left.
Reviewed 1 week ago
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4.0
Susan
Palmerston North
didnt find communication very good at all my boxs were bit squashed but got here with my stuff reasonably quick but had a problem with getting a padlock back even though spoke to man day before explaining that padlock was mine and to bring it with my stuff did not give it to me when delivered my stuff but did bring it back to me a bit later that day but i couldnt unlock for some reason wouldnt work on my number still waiting to hear from them for there answer to why it not working not very impressed at all i will not use these guys again
Reply from Mainland Transport
Hi

Very surprised about the information above.

We communicated every bits and piece and we have 18 messages in exchange within 2 days of quote and your job.
Padlock as advised to you was just a little human error that driver securely placed it in truck’s cab and forgot to hand it over.
Within few hours it was delivered back to you. Our team came 15 minutes to deliver the padlock as it was a simple honest mistake.

You spoke to us right after the delivery about padlock and said the job was otherwise very well done but in review its different.

Company’s and teams work hard enough to keep the customer service mark up to the standard, which we have done at our best.

Thank you
Reviewed 1 week ago
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8.0
Clare
Palmerston North
Positive feedback received, but no comments left.
Reviewed 1 week ago
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7.0
Bex
Rotorua
Feedback received, but no comments left.
Reviewed 1 week ago
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8.5
Hamish
Auckland
Positive feedback received, but no comments left.
Reviewed 1 week ago
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7.0
CON
Porirua
Feedback received, but no comments left.
Reviewed 1 week ago
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7.5
Kyle
Bulls
Missing a knob and part of order. But fast comms & correction THANKS
Reply from Mainland Transport
Hi

Thank you for your feedback. The box of knob was delivered in less than 24 hours to you and was placed in front of the vehicle to protect.

Delivered everything in 2 working days of booking.
But we still got this rating is bit unusual.

Thank you
Reviewed 1 week ago
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7.0
Anne-Marie
Auckland
Feedback received, but no comments left.
Reply from Mainland Transport
Hi

The job was completed within a week of booking that too from north to south island.

Unsure why we received this rating still.

Thank you
Reviewed 1 week ago
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10
RYO
Auckland
They did a great job at the cheapest price, thank you.
Ryo
Reviewed 1 week ago
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8.5
Tracy
Porirua
Positive feedback received, but no comments left.
Reviewed 1 week ago
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10
Paul
Whanganui
Positive feedback received, but no comments left.
Reviewed 1 week ago
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10
Ash
Wellington
Awesome service, picked up goods one day, delivered the next
Reviewed 2 weeks ago
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9.0
Samuel
Nelson
It was hard to contact the company at times as they didn't respond to a number of my messages. Other than this factor the transportation service was very quick and easy and my car came much before I expected.
Reply from Mainland Transport
Hi

Unfortunately you have to wait for few minutes to respond back as we reply over emails and phone calls but texts are not a usual form of communication with us.

We responded to all of your messages over the genuine time period and tried our best to ensure a very quick delivery for you

Thank you
Reviewed 2 weeks ago
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9.0
Aluson
Waimate
Positive feedback received, but no comments left.
Reviewed 2 weeks ago
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10
Jonathan
Wellington
Price competitive, efficient, and pleasant to deal with both on the phone and in person. Recommended.
Reviewed 2 weeks ago
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10
Linda
Mārahau
Positive feedback received, but no comments left.
Reviewed 2 weeks ago
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10
Christine
Henley
Positive feedback received, but no comments left.
Reviewed 2 weeks ago
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10
Tugboa
Auckland
Positive feedback received, but no comments left.
Reviewed 2 weeks ago
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10
Debbz
New Plymouth
Positive feedback received, but no comments left.
Reviewed 2 weeks ago
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9.0
Gerd
Christchurch
I was at work when the bike arrived without prior notification, other than it had been uplifed several days earlier. Fortunately my wife was home. Not sure how that would have played out if no-one was there, coincidentally. The rest of the transaction was flawless, so 4/5 for comms. Bike arrived covered in fine dust that had been rained on. An easy fix, no appparent damages, so also 4/5 for care of goods.
Reviewed 2 weeks ago
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10
Debbie
Aongatete
Nothing too much trouble would highly recommend
Reviewed 2 weeks ago
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10
Niciba
Queenstown
Excellent service, highly recommend!
Reviewed 3 weeks ago
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