NZ Home Movers LTD (JTL)
- New Zealand
- Rated 9.8 (Exceptional)
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WEEKLY TRIPS FROM AUCKLAND TO DUNEDIN AND RETURN - ALL CITIES IN BETWEEN # WINZ Authorized Supplier
# Trade Me Deliveries
# Moving
# Deliveries
# Storage
# City to City moves (entire country)
NZ Home Movers Limited
Over 3000 Jobs on Wise Move Alone.
We are a fast, professional, and door-to-door delivery service company based in Auckland and Christchurch, but we cover the whole of New Zealand.
With different vans (Hiace / Transit / Express Run) and 5 trucks, we are one step ahead of our competitors when it comes to service deliveries.
As a local, NZ family-owned business, we understand and value our core values and we would appreciate your business. (See our reviews.)
Our staff will tell you why they enjoy working with us. We are a fair company, locally owned and operated in NZ, and we pay our taxes and wages on time, every time.
We offer fast and friendly service at a reasonable price, with 100% focus on our customers.
Services Offered:
# WINZ Quote
# Inter-City Move
# Any Pickups or Drop-offs (including pallets)
# Flat Shifts / Removals
# Custom Deliveries
# Local Store Purchases (Collection and Delivery)
# Dangerous Goods (with all necessary licenses)
# Fragile Items
# Single or Multiple Item Drops - NATIONWIDE
We also offer EFTPOS / VISA services with a GST receipt available on request.
WINZ Quotes - Registered WINZ Supplier.
STORAGE:
We also provide storage options in Auckland, Wellington, and Christchurch for temporary storage needs.
TERMS AND CONDITIONS WHEN BOOKING VIA Wise Move - PLEASE READ CAREFULLY BEFORE BOOKING or Quote Accepting - Updated June 2021
1. All deposits are non-refundable unless the job is canceled by us. This is to compensate for the time and dates reserved specifically for your job. If NZ Home Movers (JTL) cancels the job due to unforeseen circumstances, your deposits will be fully refunded.
2. Please ensure your Wise Move inventory is as accurate as possible. We allocate trucks based on this estimate and failure to list all goods may result in additional charges or items being left behind. Last-minute capacity is often sold at a premium.
3. ALL GOODS ARE CARRIED AT THE OWNERS' RISK as per the Carriers Act of New Zealand. WE DO NOT ACCEPT CLAIMS.
4. Goods carried into the property are taken at the owners' risk. We do not accept any liability for damages to the property at either end. We also act under instructions from our Client who has booked us and no one else
5. If you have asked for only 1 helper , please note that our driver work will be under your instructions and any damages occurring whilst loading, unloading or in transit, will be zero claims basis as well.
INSURANCE:
Personal effects, electronics, and household goods are deemed to be transported at the OWNERS' RISK and we do not accept claims pursuant to the Carriage of Goods Act 2015.
Should we be deemed responsible for intentionally damaging or losing items, our maximum liability will be your $200 home and contents insurance excess. You will be asked to file a claim.
We can also arrange Carrier's Liability Insurance.
* Needs to be pre-arranged with us and will incur extra costs, arranged through a third party.
* Maximum Claim for Carrier's Liability: $300 per item (beyond repair) if insurance is added.
Moving Day:
* All removals must be packed and ready to go.
* We do not assemble or disassemble furniture or move whiteware off cabinets.
* Our staff can assist in putting furniture in rooms, but this is done at the owners' risk. No liability is taken. No assembly or disassembly is included.
Television Sets:
Please note:
TVs that are not in a box are not covered by our Goods in Transit insurance if damaged. It is the customer's responsibility to box the TV (WE TAKE ALL CARE BUT).
MIRRORS:
ALL MIRRORS SHOULD BE PROFESSIONALLY PACKED. WE ARE NOT RESPONSIBLE FOR DAMAGES. WE WILL DO OUR BEST BUT NO CLAIMS WILL BE CONSIDERED.
Packed Boxes:
Please note that the maximum weight for an item is 20kg, according to OHS regulations. Customers often pack boxes that weigh 40 or 50kg, which is not acceptable. In such cases, we will not accept any claims for damages. It is the customer's responsibility to pack boxes weighing no more than 20kg and with a maximum size of 50cm x 50cm.
Packaging:
All goods are to be packaged and ready to go on Pickup Day. If goods are not packaged, we may cover them with moving blankets for the journey, but no claims will be accepted if furniture /item is damaged or arrives dirty.
Car / Bike / Motorbike Parts:
We do not accept claims for second-hand parts or fittings.
Chest of Drawers:
All chests and drawers must be empty and not filled with clothes or belongings. This makes it harder to lift and increases the risk of breakage during long trips. No claims will be accepted if boxes are filled.
Terms and Conditions for Cancellations:
In the event of cancellations or change of mind, the following applies:
Pickup cancellations 96 hours or earlier:
40% of the full booking cost.
Pickup cancellations 24 to 96 hours prior to pickup:
50% of the total cost.
Pickup cancellations 24 hours or less:
100% of the full cost.
The customer will be billed accordingly and must pay within 2 days. Failure to do so will result in the matter being referred to a debt collection agency such as Baycorp. We will also bill Wise Move for their 15% commission and any cancellation costs.
SOUTH ISLAND BOOKINGS:
If a ferry has been booked and the customer cancels, they will be liable for the full ferry costs. The above cancellation policy also applies.
When booking:
Please note that quotes are based on the inventory list provided on the Wise Move platform. We do not charge by the hour but according to the list provided by the customer. Any additional items will incur extra charges or may be left behind.
PAYMENTS:
Payments must be made on or before the delivery day. No other terms are allowed.
CREDIT CARD payments have a surcharge ad imposed by banks 2.5 to 3.5 %
Unpaid Bills:
Unpaid bills will be referred to collection agencies for collection. All costs will be borne by the customer.
"BY ACCEPTING THIS QUOTE ON Wise Move, YOU AGREE TO OUR TERMS AND CONDITIONS."
Services
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Verified
- Identity
- Proof of address
- Phone number
-
Supermover
Highly rated and committed to providing the greatest service
-
Completed 3197 jobs
- Driven over 2,166,590km
- Has 142 active quotes now
9.8
Exceptional
From 2416 reviews
Communication
9.5
Punctuality
10
Care of Goods
9.5
Professionalism
10
10
J
Auckland
Report review
10
Liam
Jerald and the guys did a great job with our move. They were super accomodating when we ended up having a lot more stuff to move than originally thought and made sure it all got to where it needed to be on time.
Super stoked
A+
Super stoked
A+
Reviewed
2 days ago
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10
Christine
Christchurch
Superior service, kept me well informed throughout the process, polite, friendly and professional, took excellent care of furniture.
Reviewed
2 days ago
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10
Riaan
Auckland
Excellent value and service!! The team did a fantastic job and I wouldn't hesitate to use these guys again.
Reviewed
3 days ago
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9.5
Mary
Wellington
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9.0
Lucia
Auckland
Positive feedback received, but no comments left.
Reviewed
5 days ago
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10
Mike
Wellington
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10
Edward
Christchurch
Would pick these guys every time! Reliable, prompt service!
Reviewed
5 days ago
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10
Fleur
Auckland
Excellent value and service. Wouldn't hesitate to use these guys again.
Reviewed
5 days ago
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9.0
Hayley
Auckland
Very friendly and showed up about an hour early. Very helpful with appliances and really went above and beyond by suggestion how to service my fridge etc. Made my move heaps easier!
Reviewed
6 days ago
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10
Caroline
Auckland
Excellent reliable service, I'm a very satisfied customer. Many thanks!
Reviewed
6 days ago
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10
Nikita
Auckland
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10
Joel
Paraparaumu
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9.5
Bridget
Levin
Positive feedback received, but no comments left.
Reviewed
1 week ago
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10
Lance
Lower Hutt
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10
Carolyn
Waiheke Island
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10
Tanya
Auckland
Excellent communication and service from Jerald and team, really efficient, fast and careful. Definitely recommend and will use again. Tanya
Reviewed
1 week ago
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10
Vanessa
Auckland
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8.0
Kirsten
Hamilton
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10
Kevin
New Plymouth
Positive feedback received, but no comments left.
Reviewed
1 week ago
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10
Juliet
Auckland
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9.5
Rachel
Auckland
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9.0
Cat
Richmond
Positive feedback received, but no comments left.
Reviewed
1 week ago
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10
Janette
Auckland
The only difficult part is not being able to speak directly to anyone.
Reviewed
1 week ago
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10
Brian
Auckland
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10
Edward
Christchurch
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9.0
Protoc
Auckland
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10
Anushan
Christchurch
Absolute pleasure to deal with! Great communication. Item pickup on time and delivered within 2 days. Awesome service and will definitely be using
NZ Home Movers LTD again!
NZ Home Movers LTD again!
Reviewed
1 week ago
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10
Stephen
Auckland
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3.5
Remy
Nelson
The guys that came to help me move were very friendly and professional. Ronald, the "christchurch coordinator", was the opposite. First off, I was told by Jerald that my quote of $1500 was for 20 cubic meters to be delivered from Nelson to Christchurch same day. They showed up 4 hours late. Then, after it was all loaded up, I get a call from Ronald saying the volume was higher than wise move calculated and my quote was only for 15 cube, so he wanted an extra $700. He also said it was never supposed to be the same day. And he threatened to just leave stuff behind if I didn't pay the extra charge. I agree that the wise move calculator could have underestimated the volume, but this was a ridiculous increase from my original quote, not to mention the late arrival and very late delivery. I managed to talk Jerald down to $300 increase instead of $700, making my final cost $1800. And the real kicker is, after my stuff was finally delivered, Ronald insisted I pay via card instead of bank transfer and then tried to add 15% to the final cost claiming it was "GST"! I challenged him on this and he let it go. It was an obvious shake down.
When I got the receipt, I noticed it was actually from a company called "Truckabout movers" who had originally quoted me .... $1750. So does furniture movers just give people a lowball quote to get their business, then outsource the job to other movers and then jack up the price once its too late? Seems like the case to me.
When I got the receipt, I noticed it was actually from a company called "Truckabout movers" who had originally quoted me .... $1750. So does furniture movers just give people a lowball quote to get their business, then outsource the job to other movers and then jack up the price once its too late? Seems like the case to me.
Response from NZ Home Movers LTD (JTL)
Hi RemyTo think that a 15 cubic truck will be full when we had to send another truck for your load being a 25 cubic and we will do it for the same price is totally not true. A bigger truck needs more fuel, more Road user charges compared to a small class 1 truck. Your furniture is was 23 cubcis . Wise move calculator details were not entered properly and you acknowledged that as well.
I had rung you yesterday for this and off course to send a different truck from Blenheim to Nelson to cater only for you will be Late as you Insisted on everything to be taken away. I could have only taken 15 cubic as discussed but CS is our main thing and I work by that.
We had agreed on 1800 plus gst yesterday to a bigger truck and more load.
You had wanted a same day I acknowledge but when I had to redirect another truck it took time and resources and that's what caused truck to be late. You had no issue with it being delivered a day later as you had wanted a better deal.
This was clearly a 3k job, as you had somehow " forgot " to also mention about no truck access to your house and we had to bring another ute to take things from your house to the truck. That also required extra time and most importantly extra money. Maybe you though it was free to bring them from a hirer?
Howver I leave it to you,as my more then 3,000 ,5 star reviews speak something else on this platform
Reviewed
1 week ago
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