NZ Home Movers LTD (JTL)
- New Zealand
- Rated 9.8 (Exceptional)
Get Prices Get no-obligation quotes. (All Covered. No Hassle.)
WEEKLY TRIPS FROM AUCKLAND TO DUNEDIN AND RETURN - ALL CITIES IN BETWEEN # WINZ Authorized Supplier
# Trade Me Deliveries
# Moving
# Deliveries
# Storage
# City to City moves (entire country)
NZ Home Movers Limited
Over 3000 Jobs on Wise Move Alone.
We are a fast, professional, and door-to-door delivery service company based in Auckland and Christchurch, but we cover the whole of New Zealand.
With different vans (Hiace / Transit / Express Run) and 5 trucks, we are one step ahead of our competitors when it comes to service deliveries.
As a local, NZ family-owned business, we understand and value our core values and we would appreciate your business. (See our reviews.)
Our staff will tell you why they enjoy working with us. We are a fair company, locally owned and operated in NZ, and we pay our taxes and wages on time, every time.
We offer fast and friendly service at a reasonable price, with 100% focus on our customers.
Services Offered:
# WINZ Quote
# Inter-City Move
# Any Pickups or Drop-offs (including pallets)
# Flat Shifts / Removals
# Custom Deliveries
# Local Store Purchases (Collection and Delivery)
# Dangerous Goods (with all necessary licenses)
# Fragile Items
# Single or Multiple Item Drops - NATIONWIDE
We also offer EFTPOS / VISA services with a GST receipt available on request.
WINZ Quotes - Registered WINZ Supplier.
STORAGE:
We also provide storage options in Auckland, Wellington, and Christchurch for temporary storage needs.
TERMS AND CONDITIONS WHEN BOOKING VIA Wise Move - PLEASE READ CAREFULLY BEFORE BOOKING or Quote Accepting - Updated June 2021
A. All deposits are non-refundable unless the job is canceled by us. This is to compensate for the time and dates reserved specifically for your job. If NZ Home Movers (JTL) cancels the job due to unforeseen circumstances, your deposits will be fully refunded.
B. Please ensure your Wise Move inventory is as accurate as possible. We allocate trucks based on this estimate and failure to list all goods may result in additional charges or items being left behind. Last-minute capacity is often sold at a premium.
C. ALL GOODS ARE CARRIED AT THE OWNERS' RISK as per the Carriers Act of New Zealand 1979 . WE DO NOT ACCEPT CLAIMS. (Pls further read below:)
TERMS AND CONDITIONS OF CONTRACT
1. The company’s liability shall be that of a forwarding agent. The company shall not be liable for any loss of, damage to or failure to produce any goods under removal caused by any delay in transit by rail, sea or air, by any strike, labor trouble, riot, civil commotion, war, invasion, Act of God, flood, stress of weather or by moths, borer,
vermin, white ants, termites or other insects, damp, mildew, rot, rust, burglary, housebreaking, storm, tempest or explosion or any act of third party or cause beyond the control of the company nor for any consequential loss however caused.
2. The responsibility for the company’s vehicle and its contents remains with the driver. He has the right at all times to refuse to put his person or his vehicle and its contents at risk. If the owner, consignor, consignee or shipper considers that the driver’s non-acceptance of his/ her instructions is unreasonable, the contractee has complete authority to place a collect call to the head office of the company in order to discuss the matter with the furniture manager.
3. The company will not under any circumstances be liable for any damage to driveway, road, kerb, crossing, path or accessway caused by any vehicle of the company in carrying out its obligations under the contract unless prior to collection or delivery of the goods the company shall have received a written direction from the customer that any such path, road, kerb, crossing, driveway or accessway is unsuitable and that such prior written notice shall have specifically directed the company not to cross any such path, driveway, kerb, crossing, road or accessway with vehicles. In the absence of any such specific written direction the customer shall have been deemed to have directed and authorised the company to cross such path, driveway, kerb, crossing, road or accessway with the appropriate vehicles and the company shall under no circumstances be liable for any damage thereto or destruction thereof.
4. The amount quoted covers the services set out in the quotation and does not include the following services or work but if such services or work are carried out all of the conditions of the contract apply thereto and an extra charge to cover such work will be payable. The services and work excluded are:
(a) The taking down and putting up of fixtures, gas, electric or other fittings or blinds or lifting or laying carpets, linoleums, or other floor coverings, dismantling or installing or reassembling any electrical, audio, refrigerators, washing machines or similar equipment or waterbed, and the removal and re-erecting of any television aerial.
(b) Any storage or related charges or any premiums for insurance unless such insurance is expressly stipulated and referred to in the signed acceptance.
(c) Where delivery is to a building, to the ground floor only, otherwise an extra charge may be charged.
5. When a quotation is for specific items and/or a specific quantity and additional goods are removed, transported or stored an extra charge to be fixed by the company will be made and all these conditions will apply to such additional goods.
6. The company will not accept for removal any goods or substances which is dangerous, explosive, corrosive or otherwise likely to cause damage, loss or injury to any person or property and the customer shall be liable for any such damage, loss or injury, or costs that may be incurred by the company or by any third party through the presence of any such goods or substance. If any such goods or substance is discovered by the company it may at its discretion remove, sell, or destroy or otherwise dispose of the same at the expense of the owner, consignor, consignee or shipper and it shall not be responsible or accountable for the value thereof.
7. It is the responsibility of the customer to see that no article required to be removed is left behind that no goods or fixtures are taken away in error and
that articles left in unoccupied premises are protected.. The company accepts no liability in respect of any such matter and the customer shall indemnify the company against all claims in respect thereof.
8. The company may arrange with any other contractor, railway, steamship, airline, dock or transport company or authority to carry out all or part of the work and terms of all bills of loading consignment notes, and other documents issued by such other parties may be accepted by the company as agents for the customer and shall be deemed to form part of this contract. The company shall transfer to the customer at the customer’s expense the benefit of such rights (if any) as the company may have against such other parties in respect of the customer’s property. The customer acknowledges, agrees and declares that the benefit of any restriction or exclusion of liability on the part of the company hereunder and the benefit to the company of the covenants and obligations on the part of the customer herein expressed apply equally for the benefit of the sub-contractor of the company which performs any part of the company’s obligations pursuant to the provisions of this contract.
13. The effects furniture and goods the subject of this contract will be strictly handled at owner’s risk .
In terms Of the Carriage of Goods Act 1979 this means that the carrier will pay no compensation if the goods are lost or damaged unless he intentionally loses them in transit.
Limited Carrier’s Risk does not cover Household Furniture Removals or Secondhand Furniture in transit. These must be covered separately on an individual basis. (Charges are available on request). Thus all goods carried will be cart at owners risk.
C. Goods carried into the property are taken at the owners' risk. We do not accept any liability for damages to the property at either end. We also act under instructions from our Client who has booked us and no one else
D. If you have asked for only 1 helper , please note that our driver work will be under your instructions and any damages occurring whilst loading, unloading or in transit, will be zero claims basis as well.
E. All quotes quoted on Wise Move doesn't include Packing or Dismantle or Assembly Services - this can be arranged as extras
INSURANCE:
Personal effects, electronics, and household goods are deemed to be transported at the OWNERS' RISK and we do not accept claims pursuant to the Carriage of Goods Act 2015.
Should we be deemed responsible for intentionally damaging or losing items, our maximum liability will be your $200 home and contents insurance excess. You will be asked to file a claim.
We can also arrange Carrier's Liability Insurance.
* Needs to be pre-arranged with us and will incur extra costs, arranged through a third party.
* Maximum Claim for Carrier's Liability: $300 per item (beyond repair) IF insurance is added.
Moving Day:
* All removals must be packed and ready to go.
* We do not assemble or disassemble furniture or move whiteware off cabinets.
* Our staff can assist in putting furniture in rooms, but this is done at the owners' risk. No liability is taken. No assembly or disassembly is included.
Television Sets:
Please note:
TVs that are not in a box are not covered by our Goods in Transit insurance if damaged. It is the customer's responsibility to box the TV (WE TAKE ALL CARE BUT).
Bicycles
Due to some damages, we now have a dedicated Bicycle trailer where we transport Bicycles. It may be delayed by a day or 2 but is safer for both parties
MIRRORS:
ALL MIRRORS SHOULD BE PROFESSIONALLY PACKED. WE ARE NOT RESPONSIBLE FOR DAMAGES. WE WILL DO OUR BEST BUT NO CLAIMS WILL BE CONSIDERED.
Packed Boxes:
Please note that the maximum weight for an item is 20kg, according to OHS regulations. Customers often pack boxes that weigh 40 or 50kg, which is not acceptable. In such cases, we will not accept any claims for damages. It is the customer's responsibility to pack boxes weighing no more than 20kg and with a maximum size of 50cm x 50cm.
Packaging:
All goods are to be packaged and ready to go on Pickup Day. If goods are not packaged, we may cover them with moving blankets for the journey, but no claims will be accepted if furniture /item is damaged or arrives dirty.
Car / Bike / Motorbike Parts:
We do not accept claims for second-hand parts or fittings.
Chest of Drawers:
All chests and drawers must be empty and not filled with clothes or belongings. This makes it harder to lift and increases the risk of breakage during long trips. No claims will be accepted if boxes are filled.
Terms and Conditions for Cancellations:
In the event of cancellations or change of mind, the following applies:
Pickup cancellations 96 hours or earlier:
40% of the full booking cost.
Pickup cancellations 24 to 96 hours prior to pickup:
50% of the total cost.
Pickup cancellations 24 hours or less:
100% of the full cost.
The customer will be billed accordingly and must pay within 2 days. Failure to do so will result in the matter being referred to a debt collection agency such as Baycorp.
Ferries for SOUTH ISLAND BOOKINGS:
If a ferry has been booked and the customer cancels, they will be liable for the full ferry costs. The above cancellation policy also applies.
When booking:
Please note that quotes are based on the inventory list provided on the Wise Move platform. We do not charge by the hour but according to the list provided by the customer. Any additional items will incur extra charges or may be left behind.
PAYMENTS:
Payments must be made on or before the delivery day. No other terms are allowed.
CREDIT CARD payments have a surcharge ad imposed by banks 2.5 to 3.5 %
Unpaid Bills:
Unpaid bills will be referred to collection agencies for collection. All costs will be borne by the customer.
"BY ACCEPTING THIS QUOTE ON Wise Move, YOU AGREE TO OUR TERMS AND CONDITIONS."
Services
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- Identity
- Proof of address
- Phone number
- Supermover Highly rated and committed to providing the greatest service
- Completed 4192 jobs
- Driven over 2,924,590 km
- Has 193 active quotes now
9.8
Exceptional
From 3111 reviews
Communication
9.5
Punctuality
10
Care of Goods
9.5
Professionalism
10
8.0
Melsys
Auckland
9.5
Andrew
Wellington
Jerald was good with the comms, and Paul did a great job with the move.
The only communication breakdown was that Paul was a bit surprised by the items weight, which was listed in my job request. He sussed it out easily though.
Will use them again.
The only communication breakdown was that Paul was a bit surprised by the items weight, which was listed in my job request. He sussed it out easily though.
Will use them again.
Reviewed 6 hours ago
10
Lana
Auckland
I have a brother who works in with moving companies and often I hear horror stories about being over charged or having damaged goods. These guys changed the narrative for me personally and will highly recommend these services to anyone and everyone!
Reviewed 6 hours ago
10
Mark
Christchurch
Positive feedback received, but no comments left.
Reviewed 8 hours ago
10
Nikola
Auckland
Despite the weather and a detour due to road closure, these guys still delivered. Communication was spot on. I highly recommend using them.
Reviewed 9 hours ago
10
Simone
Well and truly went above + beyond, including negotiating a very tricky drop-off situation involving road closures etc.
Thanks so much for your patience + professionalism — you guys are total stars!!!
Thanks so much for your patience + professionalism — you guys are total stars!!!
Reviewed 1 day ago
10
Patrick
Auckland
Highly recommended.
Easy to communicate with, on time, and very efficient in moving all our things.
Delivered everything in good condition, even after they had to store our things in a warehouse for a week, as we had to finalise the address of our new house.
Easy to communicate with, on time, and very efficient in moving all our things.
Delivered everything in good condition, even after they had to store our things in a warehouse for a week, as we had to finalise the address of our new house.
Reviewed 1 day ago
10
Flynn
Wellington
Great communication, prompt and flexible.
Thanks Team.
Thanks Team.
Reviewed 1 day ago
10
Russell
Whanganui
First time booking NZ Movers and cannot rate them highly enough… amazing!! Thanks team!
Reviewed 1 day ago
10
Steven
Whanganui
10
Collin
Timaru
Thank you to Jerald and his drivers. Communication was excellent and from the time my belongings were picked up they arrived a day earlier than expected, so I was really happy. Would definitely highly recommend. Really appreciate you all!
Reviewed 2 days ago
10
Lily
Whangaparāoa
Jerald was super responsive, everything was packed super fast and arrived on time. Would definitely use again.
Reviewed 3 days ago
9.0
Pablo
Kaiwaka
Positive feedback received, but no comments left.
Reviewed 4 days ago
6.5
Adrian
Christchurch
Really bad communication and told me they dont pickup after 5pm when the request said pickup as after 5pm.
Response from NZ Home Movers LTD (JTL)
Hi AdrianYou only arranged for this after placing a booking - no way prior to the move you had agreed to a collection after 5pm - only after booking you said this and wanted us to pickup then - we close at 5pm in CHC everyday yet we still picked up your item after 5pm - please rate accordingly
Reviewed 4 days ago
9.0
Rebecca
Christchurch
Sadly there was some breakage to my dinner set (4 plates).
Response from NZ Home Movers LTD (JTL)
Oh No- sorry i just got to know about this after the review. We also didn't check the contents inside the box a it was taped shut so wouldn't have a clue - my sincere apologies though if it broke in transit Reviewed 5 days ago
10
Phoebe
Auckland
Great communication and competitive price, would absolutely use again and recommend. These guys moved my object from Auckland to chch very easy. Thank you!
Reviewed 1 week ago
10
Jaydarsh
Kumeū
10
Michael
Newland
Excellent service. Items arrived in good condition and ahead of schedule.
Reviewed 1 week ago
10
Lara
Auckland
10
Jan
Lower Hutt
Excellent all round service. Friendly and professional crew.
Reviewed 1 week ago
10
Zoë
Lower Hutt
9.5
Priyashri
Auckland
Positive feedback received, but no comments left.
Reviewed 1 week ago
9.5
Aletta
Te Horo
Good service, thank you
Reviewed 1 week ago
10
Kylie
Auckland
Prompt service, great communication. Would definitely use again!!
Reviewed 1 week ago
10
Steve
Auckland
10
Sheree
Auckland
Definitely can recommend these guys. Seamless and reasonably priced.
Many thanks Jerald and team.
Many thanks Jerald and team.
Reviewed 1 week ago
8.0
Jess
Whanganui
Good experience and price, only area for improvement is communication around pick up and drop off times
Reviewed 2 weeks ago
10
Susie
Auckland
10
Shane
Christchurch
Good communication. Next day pick-up . 2 days delivery from Christchurch-AKL. Match another transporter's offer. Great service.
Reviewed 2 weeks ago
10
Rugsdirect
Auckland
Good Communication, Delivery on time. Smooth process from Start to finish. Thank you
Reviewed 2 weeks ago
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