NZ Home Movers LTD (JTL)
- New Zealand
- Rated 9.8 (Exceptional)
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WEEKLY TRIPS FROM AUCKLAND TO DUNEDIN AND RETURN - ALL CITIES IN BETWEEN # WINZ Authorized Supplier
# Trade Me Deliveries
# Moving
# Deliveries
# Storage
# City to City moves (entire country)
NZ Home Movers Limited
Over 3000 Jobs on Wise Move Alone.
We are a fast, professional, and door-to-door delivery service company based in Auckland and Christchurch, but we cover the whole of New Zealand.
With different vans (Hiace / Transit / Express Run) and 5 trucks, we are one step ahead of our competitors when it comes to service deliveries.
As a local, NZ family-owned business, we understand and value our core values and we would appreciate your business. (See our reviews.)
Our staff will tell you why they enjoy working with us. We are a fair company, locally owned and operated in NZ, and we pay our taxes and wages on time, every time.
We offer fast and friendly service at a reasonable price, with 100% focus on our customers.
Services Offered:
# WINZ Quote
# Inter-City Move
# Any Pickups or Drop-offs (including pallets)
# Flat Shifts / Removals
# Custom Deliveries
# Local Store Purchases (Collection and Delivery)
# Dangerous Goods (with all necessary licenses)
# Fragile Items
# Single or Multiple Item Drops - NATIONWIDE
We also offer EFTPOS / VISA services with a GST receipt available on request.
WINZ Quotes - Registered WINZ Supplier.
STORAGE:
We also provide storage options in Auckland, Wellington, and Christchurch for temporary storage needs.
TERMS AND CONDITIONS WHEN BOOKING VIA Wise Move - PLEASE READ CAREFULLY BEFORE BOOKING or Quote Accepting - Updated June 2021
1. All deposits are non-refundable unless the job is canceled by us. This is to compensate for the time and dates reserved specifically for your job. If NZ Home Movers (JTL) cancels the job due to unforeseen circumstances, your deposits will be fully refunded.
2. Please ensure your Wise Move inventory is as accurate as possible. We allocate trucks based on this estimate and failure to list all goods may result in additional charges or items being left behind. Last-minute capacity is often sold at a premium.
3. ALL GOODS ARE CARRIED AT THE OWNERS' RISK as per the Carriers Act of New Zealand. WE DO NOT ACCEPT CLAIMS.
4. Goods carried into the property are taken at the owners' risk. We do not accept any liability for damages to the property at either end. We also act under instructions from our Client who has booked us and no one else
5. If you have asked for only 1 helper , please note that our driver work will be under your instructions and any damages occurring whilst loading, unloading or in transit, will be zero claims basis as well.
INSURANCE:
Personal effects, electronics, and household goods are deemed to be transported at the OWNERS' RISK and we do not accept claims pursuant to the Carriage of Goods Act 2015.
Should we be deemed responsible for intentionally damaging or losing items, our maximum liability will be your $200 home and contents insurance excess. You will be asked to file a claim.
We can also arrange Carrier's Liability Insurance.
* Needs to be pre-arranged with us and will incur extra costs, arranged through a third party.
* Maximum Claim for Carrier's Liability: $300 per item (beyond repair) if insurance is added.
Moving Day:
* All removals must be packed and ready to go.
* We do not assemble or disassemble furniture or move whiteware off cabinets.
* Our staff can assist in putting furniture in rooms, but this is done at the owners' risk. No liability is taken. No assembly or disassembly is included.
Television Sets:
Please note:
TVs that are not in a box are not covered by our Goods in Transit insurance if damaged. It is the customer's responsibility to box the TV (WE TAKE ALL CARE BUT).
Bicycles
Due to some damages, we now have a dedicated Bicycle trailer where we transport Bicycles. It may be delayed by a day or 2 but is safer for both parties
MIRRORS:
ALL MIRRORS SHOULD BE PROFESSIONALLY PACKED. WE ARE NOT RESPONSIBLE FOR DAMAGES. WE WILL DO OUR BEST BUT NO CLAIMS WILL BE CONSIDERED.
Packed Boxes:
Please note that the maximum weight for an item is 20kg, according to OHS regulations. Customers often pack boxes that weigh 40 or 50kg, which is not acceptable. In such cases, we will not accept any claims for damages. It is the customer's responsibility to pack boxes weighing no more than 20kg and with a maximum size of 50cm x 50cm.
Packaging:
All goods are to be packaged and ready to go on Pickup Day. If goods are not packaged, we may cover them with moving blankets for the journey, but no claims will be accepted if furniture /item is damaged or arrives dirty.
Car / Bike / Motorbike Parts:
We do not accept claims for second-hand parts or fittings.
Chest of Drawers:
All chests and drawers must be empty and not filled with clothes or belongings. This makes it harder to lift and increases the risk of breakage during long trips. No claims will be accepted if boxes are filled.
Terms and Conditions for Cancellations:
In the event of cancellations or change of mind, the following applies:
Pickup cancellations 96 hours or earlier:
40% of the full booking cost.
Pickup cancellations 24 to 96 hours prior to pickup:
50% of the total cost.
Pickup cancellations 24 hours or less:
100% of the full cost.
The customer will be billed accordingly and must pay within 2 days. Failure to do so will result in the matter being referred to a debt collection agency such as Baycorp.
Ferries for SOUTH ISLAND BOOKINGS:
If a ferry has been booked and the customer cancels, they will be liable for the full ferry costs. The above cancellation policy also applies.
When booking:
Please note that quotes are based on the inventory list provided on the Wise Move platform. We do not charge by the hour but according to the list provided by the customer. Any additional items will incur extra charges or may be left behind.
PAYMENTS:
Payments must be made on or before the delivery day. No other terms are allowed.
CREDIT CARD payments have a surcharge ad imposed by banks 2.5 to 3.5 %
Unpaid Bills:
Unpaid bills will be referred to collection agencies for collection. All costs will be borne by the customer.
"BY ACCEPTING THIS QUOTE ON Wise Move, YOU AGREE TO OUR TERMS AND CONDITIONS."
Services
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Verified
- Identity
- Proof of address
- Phone number
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Supermover
Highly rated and committed to providing the greatest service
-
Completed 3764 jobs
- Driven over 2,593,410 km
- Has 177 active quotes now
9.8
Exceptional
From 2812 reviews
Communication
9.5
Punctuality
10
Care of Goods
9.5
Professionalism
10
9.5
Liam
Porirua
8.5
Jack
Bulls
10
Prince
Auckland
10
Novan
Awamoko
Excellent service from Oamaru to Tirau, great communication and perfectly on time and the driver was absolutely AMAZING
Reviewed
1 week ago
10
Grace
Christchurch
Very fast delivery. Would definitely recommend
Reviewed
1 week ago
6.5
Constanza
Auckland
Dresser was delivered in supreme shape, well taken care of and dropped off somewhere away from the weather when I was not home! :))
However, communication throughout the whole process was quite slack. I had to constantly ask for updates and wouldn't receive clear/certain answers. When I asked repeatedly for a pickup date and time, I would get a "between this date and this date" response. Pickup was left until last minute when I was not home.
If you have a more flexible lifestyle than I do, then these guys are the perfect people to help you out!
However, communication throughout the whole process was quite slack. I had to constantly ask for updates and wouldn't receive clear/certain answers. When I asked repeatedly for a pickup date and time, I would get a "between this date and this date" response. Pickup was left until last minute when I was not home.
If you have a more flexible lifestyle than I do, then these guys are the perfect people to help you out!
Reviewed
2 weeks ago
10
Colette
Lincoln
9.5
Serena
Wellington
10
Judy
Auckland
I highly recommend Jerald and the team at NZ Home Movers Ltd. From start to finish the entire process was seamless. I really appreciated the excellent communication and the manner in which they conducted themselves. It's been a very positive experience.
Reviewed
3 weeks ago
10
Wendy
Auckland
10
Laura
Whangaparāoa
10
Chris
Christchurch
9.0
Daniel
Auckland
9.5
Emma
Cambridge
10
Phillip
Christchurch
Awesome service door to door. Definitely use this shipping company in future.
Reviewed
4 weeks ago
10
Suman
Auckland
great mover. Timely communication and delivery. 5 star
Reviewed
4 weeks ago
10
Brenda
Auckland
So very impressed with the level of service we received. Communication throughout the process was excellent and our new sofa arrived from Auckland to Alexandra a day earlier than expected - almost unheard of these days when you seem to spend all your time tracing and tracking your goods.
Thank you Jerald, we would certainly recommend you to others and will definitely use you again.
Brenda and Dave Griffin
Alexandra Central Otago
Thank you Jerald, we would certainly recommend you to others and will definitely use you again.
Brenda and Dave Griffin
Alexandra Central Otago
Reviewed
4 weeks ago
10
Julio
Auckland
10
C
Auckland
9.5
Sheryl
Marton
10
Pretima
Auckland
Absolutely brilliant service
Have used several times and will continue to do so
Have used several times and will continue to do so
Reviewed
1 month ago
10
Whakai
Christchurch
10
Mfeye
Mangawhai Heads
Awesome! Very reasonable price. Good arrived in tip top condition and even though we didn't have a set delivery date, they were very quick.
Reviewed
1 month ago
10
Nicki
Paraparaumu Beach
Great communication. On time. Very careful and efficient. Couldn't have asked for better.
Reviewed
1 month ago
8.0
Magarc
Auckland
Positive feedback received, but no comments left.
Reviewed
1 month ago
9.5
Wadswo
Auckland
All great, except for one broken item that was important to me, hence the four stars for care of goods.
Reviewed
1 month ago
9.5
Ella
Auckland
Jerald and his team were fantastic to deal with, I really appreciated the communication and punctuality especially with such a long move from Auckland to Christchurch over a couple of weeks.
Reviewed
1 month ago
9.5
Stephen
Auckland
10
David
Auckland
Very good comms, delivered one day earlier than expected. They took good care of the goods. Will definitely use them again.
Reviewed
1 month ago
10
Ricky
Paraparaumu
Positive feedback received, but no comments left.
Reviewed
1 month ago
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