NZ Home Movers LTD (JTL)
- New Zealand
- Rated 9.8 (Exceptional)
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WEEKLY TRIPS FROM AUCKLAND TO DUNEDIN AND RETURN - ALL CITIES IN BETWEEN # WINZ Authorized Supplier
# Trade Me Deliveries
# Moving
# Deliveries
# Storage
# City to City moves (entire country)
NZ Home Movers Limited
Over 2600 Jobs on Wise Move Alone.
We are a fast, professional, and door-to-door delivery service company based in Auckland and Christchurch, but we cover the whole of New Zealand.
With different vans (Hiace / Transit / Express Run) and 5 trucks, we are one step ahead of our competitors when it comes to service deliveries.
As a local, NZ family-owned business, we understand and value our core values and we would appreciate your business. (See our reviews.)
Our staff will tell you why they enjoy working with us. We are a fair company, locally owned and operated in NZ, and we pay our taxes and wages on time, every time.
We offer fast and friendly service at a reasonable price, with 100% focus on our customers.
Services Offered:
# WINZ Quote
# Inter-City Move
# Any Pickups or Drop-offs (including pallets)
# Flat Shifts / Removals
# Custom Deliveries
# Local Store Purchases (Collection and Delivery)
# Dangerous Goods (with all necessary licenses)
# Fragile Items
# Single or Multiple Item Drops - NATIONWIDE
We also offer EFTPOS / VISA services with a GST receipt available on request.
WINZ Quotes - Registered WINZ Supplier.
STORAGE:
We also provide storage options in Auckland, Wellington, and Christchurch for temporary storage needs.
TERMS AND CONDITIONS WHEN BOOKING VIA Wise Move - PLEASE READ CAREFULLY BEFORE BOOKING - Updated June 2021
1. All deposits are non-refundable unless the job is canceled by us. This is to compensate for the time and dates reserved specifically for your job. If NZ Home Movers (JTL) cancels the job due to unforeseen circumstances, your deposits will be fully refunded.
2. Please ensure your Wise Move inventory is as accurate as possible. We allocate trucks based on this estimate and failure to list all goods may result in additional charges or items being left behind. Last-minute capacity is often sold at a premium.
3. ALL GOODS ARE CARRIED AT THE OWNERS' RISK. WE DO NOT ACCEPT CLAIMS.
4. Goods carried into the property are taken at the owners' risk. We do not accept any liability for damages to the property at either end.
INSURANCE:
Personal effects, electronics, and household goods are deemed to be transported at the OWNERS' RISK and we do not accept claims pursuant to the Carriage of Goods Act 2015.
Should we be deemed responsible for intentionally damaging or losing items, our maximum liability will be your $200 home and contents insurance excess. You will be asked to file a claim.
We can also arrange Carrier's Liability Insurance.
* Needs to be pre-arranged with us and will incur extra costs, arranged through a third party.
* Maximum Claim for Carrier's Liability: $300 per item (beyond repair) if insurance is added.
Moving Day:
* All removals must be packed and ready to go.
* We do not assemble or disassemble furniture or move whiteware off cabinets.
* Our staff can assist in putting furniture in rooms, but this is done at the owners' risk. No liability is taken. No assembly or disassembly is included.
Television Sets:
Please note:
TVs that are not in a box are not covered by our Goods in Transit insurance if damaged. It is the customer's responsibility to box the TV (WE TAKE ALL CARE BUT).
MIRRORS:
ALL MIRRORS SHOULD BE PROFESSIONALLY PACKED. WE ARE NOT RESPONSIBLE FOR DAMAGES. WE WILL DO OUR BEST BUT NO CLAIMS WILL BE CONSIDERED.
Packed Boxes:
Please note that the maximum weight for an item is 20kg, according to OHS regulations. Customers often pack boxes that weigh 40 or 50kg, which is not acceptable. In such cases, we will not accept any claims for damages. It is the customer's responsibility to pack boxes weighing no more than 20kg and with a maximum size of 50cm x 50cm.
Packaging:
All goods are to be packaged and ready to go on Pickup Day. If goods are not packaged, we may cover them with moving blankets for the journey, but no claims will be accepted if furniture /item is damaged or arrives dirty.
Car / Bike / Motorbike Parts:
We do not accept claims for second-hand parts or fittings.
Chest of Drawers:
All chests and drawers must be empty and not filled with clothes or belongings. This makes it harder to lift and increases the risk of breakage during long trips. No claims will be accepted if boxes are filled.
Terms and Conditions for Cancellations:
In the event of cancellations or change of mind, the following applies:
Pickup cancellations 96 hours or earlier:
40% of the full booking cost.
Pickup cancellations 24 to 96 hours prior to pickup:
50% of the total cost.
Pickup cancellations 24 hours or less:
100% of the full cost.
The customer will be billed accordingly and must pay within 2 days. Failure to do so will result in the matter being referred to a debt collection agency such as Baycorp. We will also bill Wise Move for their 15% commission and any cancellation costs.
SOUTH ISLAND BOOKINGS:
If a ferry has been booked and the customer cancels, they will be liable for the full ferry costs. The above cancellation policy also applies.
When booking:
Please note that quotes are based on the inventory list provided on the Wise Move platform. We do not charge by the hour but according to the list provided by the customer. Any additional items will incur extra charges or may be left behind.
PAYMENTS:
Payments must be made on or before the delivery day. No other terms are allowed.
CREDIT CARD payments have a surcharge ad imposed by banks 2.5 to 3.5 %
Unpaid Bills:
Unpaid bills will be referred to collection agencies for collection. All costs will be borne by the customer.
"BY ACCEPTING THIS QUOTE ON Wise Move, YOU AGREE TO OUR TERMS AND CONDITIONS."
Services
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Verified
- Identity
- Proof of address
- Phone number
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Supermover
Highly rated and committed to providing the greatest service
-
Completed 2905 jobs
- Driven over 1,950,590km
- Has 76 active quotes now
Reviews
9.8
Exceptional
From 2202 reviews
Communication
9.5
Punctuality
10
Care of Goods
9.5
Professionalism
10
10
Sam
Prebbleton
The guys were super quick and professional, knew exactly what they were doing. Jeremy was great with communication, especially when it came to our couch not fitting. The trucks arrived exactly on time and all the goods were delivered in good condition. The service was super quick and reasonably priced. We were lucky there was a second truck so close for our couch. Will definitely use them again in future.
Reviewed
1 hour ago
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10
Lwxcc
Christchurch
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10
Angela
Auckland
So glad I went with the NZ Home Movers JTL team. Great communication on both ends and everything arrived safely and promptly. Thanks!
Reviewed
2 days ago
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8.5
Mira
Christchurch
Positive feedback received, but no comments left.
Reviewed
4 days ago
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9.5
Gem
Christchurch
Positive feedback received, but no comments left.
Reviewed
4 days ago
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10
Jessica
Porirua
The NZ Movers Team were excellent for my move. I had a bedroom worth of gear for a long move from Wellington to Omokoroa. The guys arrived abit earlier but messaged me that they were on the way. Communication was clear during set up and also on the day. Great job team would definitely recommend 🙂
Reviewed
4 days ago
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9.5
Hung
Kumeū
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10
Marie
Auckland
Very happy with NZ Home Movers, I wouldn't hesitate to use them again.
Highly recommend them.
Thanks
Highly recommend them.
Thanks
Reviewed
4 days ago
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10
Richard
Paraparaumu
Best website and service provider possible. Perfect execution by and communication from the carrier. And great value. 5 stars all around.
Reviewed
5 days ago
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10
Zoe
Taupō
Positive feedback received, but no comments left.
Reviewed
5 days ago
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10
Sachin
Hamilton
Excellent company, the boys were brilliant. 100% would hire again.
Reviewed
5 days ago
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10
Paul
Waiuku
Great friendly service.
Response from NZ Home Movers LTD (JTL)
Thanks paul
Reviewed
6 days ago
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7.5
Isaiah
Auckland
Feedback received, but no comments left.
Response from NZ Home Movers LTD (JTL)
Hi mateAny reason for a low review score?
Even brought yoy a chair for free when you forgot about it too.
Pls message me if any issues....Thank you
Reviewed
1 week ago
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7.5
Rachel
Lower Hutt
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10
Susannah
Paraparaumu
Great communication, excellent service, and professional. Thank you, highly recommend.
Reviewed
1 week ago
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10
Robyn
Whangarei
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8.0
Simon
Auckland
Positive feedback received, but no comments left.
Reviewed
1 week ago
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10
Jeffrey
Dunedin
Fantastic service, clear communication in the face of ferry difficulties, fast delivery, would recommend
Reviewed
1 week ago
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4.0
Andreas
Christchurch
Lost my expensive chair which I had only realized was not there after they had left. No way to contact them now. After checking my boxes now I have broken monitors that I packed in factory boxes too.
Response from NZ Home Movers LTD (JTL)
Hi AndreasYou have left a review after 3 weeks of your items arriving in Auckland. You are at both receiving and delviery end. So how have we missed a chair? Also you note you've a cracked monitor? And you are telling us this after 3 weeks?
Reviewed
1 week ago
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10
Matt
Auckland
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10
Jon
Wellington
Jerald was very good with the comms part as he did respond and updated me on where things are at in the lead up and on the day of the pick and move. Storm was very careful with loading and unloading our stuff. The items were stacked properly to account for the full day travel. While he was short staffed during the unloading, he never complained about it and just went on did the work. Great job guys and thanks heaps for really great transaction. Definitely recommend to people and will come back if we need require movers again.
Reviewed
2 weeks ago
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10
Nitin
Wellington
Thanks Team for awesome work
You really took care of everything and thanks for all the pickup and delivery.
You really took care of everything and thanks for all the pickup and delivery.
Reviewed
2 weeks ago
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8.5
Summer
Dunedin
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10
Gul
Auckland
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9.5
Tuan
Wellington
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10
Curtis
Dunedin
Positive feedback received, but no comments left.
Reviewed
3 weeks ago
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9.5
Sally
Waiau Pa
Jerald was great to deal with , quick to respond to my messages and kept me informed along the way. Thank you.
Reviewed
3 weeks ago
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10
Devika
Wellington
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10
Ichsan
Waikanae
Positive feedback received, but no comments left.
Reviewed
3 weeks ago
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7.0
Corie
Blenheim
Relocated with NZ Home Movers LTD (JTL) from Blenheim to Auckland because they gave us a competitive quote and were flexible with my delivery date. Their communication was good and they were very punctual with their arrival times to each property. They assisted with the process which was a massive help to us and greatly appreciated.
The only drama was the care of our good and the lack of professionalism. A fair amount of our furniture has scratches on them from move and they double booked us so had to share a truck with someone else’s belongings. We were under the impression that we had booked the whole truck so this was a bit of a surprise when they arrived. If we had known that from the start it would have been easier to plan for a larger truck. As a result our goods didn’t all fit so we had to give away a fair amount of our goods for free.
IYKYK. Lesson learned.
The only drama was the care of our good and the lack of professionalism. A fair amount of our furniture has scratches on them from move and they double booked us so had to share a truck with someone else’s belongings. We were under the impression that we had booked the whole truck so this was a bit of a surprise when they arrived. If we had known that from the start it would have been easier to plan for a larger truck. As a result our goods didn’t all fit so we had to give away a fair amount of our goods for free.
IYKYK. Lesson learned.
Response from NZ Home Movers LTD (JTL)
JoeI was very clear from day one and you had asked to book 16 cubic space.
Bluebridge canceled 3 sailings due to bad weather this week. Our 16 cubic was stuck in wellington and couldn't sail on time for this move. But I sent a unit from chc and had called the customer 2 days before too to ask his opinion and he chose the bigger truck I.e 19 cubic and wasn't worried it has a bed.
Do note we never charged him any extra from 16 to 19 cubics. And he himself had booked and we quoted for 16 cubics.
On move day we sent a 22 cubic truck and it had a bed for another customer from wise move booking
Thus we had allocated him 19 cubics instead of 16.
We took all of their furniture and not aware he left anything behind.
He also had booked customer loading unloading option. But we were 2 on the truck and helped him move all his furniture.
At delivery end, this is where the drama started. The apartment he was moving to had no lift and he had 5 storey building and was on the 5th floor.
My boys still helped take out all the furniture and take to level 3 for them . Turns out he didn't want to pay for extra man to turn up - which we offered him on the day and insisted us to help as he didn't have anyone from his end turn up on the day.
My boys still helped and didn't charge him any extra money. We tried to keep our professional approach and still smiled and did the job
We were told of any thing about furniture scratches till he reviewd us. Even nothing on wise messages till now
We strive our best Emma and this type of review hurts us.
Reviewed
3 weeks ago
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