NZ Home Movers LTD (JTL)
- New Zealand
- Rated 9.8 (Exceptional)
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WEEKLY TRIPS FROM AUCKLAND TO DUNEDIN AND RETURN - ALL CITIES IN BETWEEN # WINZ Authorized Supplier
# Trade Me Deliveries
# Moving
# Deliveries
# Storage
# City to City moves (entire country)
NZ Home Movers Limited
Over 2600 Jobs on Wise Move Alone.
We are a fast, professional, and door-to-door delivery service company based in Auckland and Christchurch, but we cover the whole of New Zealand.
With different vans (Hiace / Transit / Express Run) and 5 trucks, we are one step ahead of our competitors when it comes to service deliveries.
As a local, NZ family-owned business, we understand and value our core values and we would appreciate your business. (See our reviews.)
Our staff will tell you why they enjoy working with us. We are a fair company, locally owned and operated in NZ, and we pay our taxes and wages on time, every time.
We offer fast and friendly service at a reasonable price, with 100% focus on our customers.
Services Offered:
# WINZ Quote
# Inter-City Move
# Any Pickups or Drop-offs (including pallets)
# Flat Shifts / Removals
# Custom Deliveries
# Local Store Purchases (Collection and Delivery)
# Dangerous Goods (with all necessary licenses)
# Fragile Items
# Single or Multiple Item Drops - NATIONWIDE
We also offer EFTPOS / VISA services with a GST receipt available on request.
WINZ Quotes - Registered WINZ Supplier.
STORAGE:
We also provide storage options in Auckland, Wellington, and Christchurch for temporary storage needs.
TERMS AND CONDITIONS WHEN BOOKING VIA Wise Move - PLEASE READ CAREFULLY BEFORE BOOKING or Quote Accepting - Updated June 2021
1. All deposits are non-refundable unless the job is canceled by us. This is to compensate for the time and dates reserved specifically for your job. If NZ Home Movers (JTL) cancels the job due to unforeseen circumstances, your deposits will be fully refunded.
2. Please ensure your Wise Move inventory is as accurate as possible. We allocate trucks based on this estimate and failure to list all goods may result in additional charges or items being left behind. Last-minute capacity is often sold at a premium.
3. ALL GOODS ARE CARRIED AT THE OWNERS' RISK as per the Carriers Act of New Zealand. WE DO NOT ACCEPT CLAIMS.
4. Goods carried into the property are taken at the owners' risk. We do not accept any liability for damages to the property at either end. We also act under instructions from our Client who has booked us and no one else
5. If you have asked for only 1 helper , please note that our driver work will be under your instructions and any damages occurring whilst loading, unloading or in transit, will be zero claims basis as well.
INSURANCE:
Personal effects, electronics, and household goods are deemed to be transported at the OWNERS' RISK and we do not accept claims pursuant to the Carriage of Goods Act 2015.
Should we be deemed responsible for intentionally damaging or losing items, our maximum liability will be your $200 home and contents insurance excess. You will be asked to file a claim.
We can also arrange Carrier's Liability Insurance.
* Needs to be pre-arranged with us and will incur extra costs, arranged through a third party.
* Maximum Claim for Carrier's Liability: $300 per item (beyond repair) if insurance is added.
Moving Day:
* All removals must be packed and ready to go.
* We do not assemble or disassemble furniture or move whiteware off cabinets.
* Our staff can assist in putting furniture in rooms, but this is done at the owners' risk. No liability is taken. No assembly or disassembly is included.
Television Sets:
Please note:
TVs that are not in a box are not covered by our Goods in Transit insurance if damaged. It is the customer's responsibility to box the TV (WE TAKE ALL CARE BUT).
MIRRORS:
ALL MIRRORS SHOULD BE PROFESSIONALLY PACKED. WE ARE NOT RESPONSIBLE FOR DAMAGES. WE WILL DO OUR BEST BUT NO CLAIMS WILL BE CONSIDERED.
Packed Boxes:
Please note that the maximum weight for an item is 20kg, according to OHS regulations. Customers often pack boxes that weigh 40 or 50kg, which is not acceptable. In such cases, we will not accept any claims for damages. It is the customer's responsibility to pack boxes weighing no more than 20kg and with a maximum size of 50cm x 50cm.
Packaging:
All goods are to be packaged and ready to go on Pickup Day. If goods are not packaged, we may cover them with moving blankets for the journey, but no claims will be accepted if furniture /item is damaged or arrives dirty.
Car / Bike / Motorbike Parts:
We do not accept claims for second-hand parts or fittings.
Chest of Drawers:
All chests and drawers must be empty and not filled with clothes or belongings. This makes it harder to lift and increases the risk of breakage during long trips. No claims will be accepted if boxes are filled.
Terms and Conditions for Cancellations:
In the event of cancellations or change of mind, the following applies:
Pickup cancellations 96 hours or earlier:
40% of the full booking cost.
Pickup cancellations 24 to 96 hours prior to pickup:
50% of the total cost.
Pickup cancellations 24 hours or less:
100% of the full cost.
The customer will be billed accordingly and must pay within 2 days. Failure to do so will result in the matter being referred to a debt collection agency such as Baycorp. We will also bill Wise Move for their 15% commission and any cancellation costs.
SOUTH ISLAND BOOKINGS:
If a ferry has been booked and the customer cancels, they will be liable for the full ferry costs. The above cancellation policy also applies.
When booking:
Please note that quotes are based on the inventory list provided on the Wise Move platform. We do not charge by the hour but according to the list provided by the customer. Any additional items will incur extra charges or may be left behind.
PAYMENTS:
Payments must be made on or before the delivery day. No other terms are allowed.
CREDIT CARD payments have a surcharge ad imposed by banks 2.5 to 3.5 %
Unpaid Bills:
Unpaid bills will be referred to collection agencies for collection. All costs will be borne by the customer.
"BY ACCEPTING THIS QUOTE ON Wise Move, YOU AGREE TO OUR TERMS AND CONDITIONS."
Services
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Verified
- Identity
- Proof of address
- Phone number
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Supermover
Highly rated and committed to providing the greatest service
-
Completed 3078 jobs
- Driven over 2,077,930km
- Has 123 active quotes now
9.8
Exceptional
From 2324 reviews
Communication
9.5
Punctuality
10
Care of Goods
9.5
Professionalism
10
10
Cam
Wellington
Report review
10
Lucia
Auckland
This was my first time using Wisemove and I’m so glad I went with Home Movers. They picked up the piece I had bought from an auction house I within 24 hours to avoid me getting extra costs and brought it to Nelson to me. Communication was alway very clear! Would definitely definitely use again
Reviewed
16 hours ago
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10
Millie
Auckland
Positive feedback received, but no comments left.
Reviewed
22 hours ago
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10
Chelle
Porirua
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10
Eve
Auckland
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8.0
Ashleigh
Taupō
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10
2jimno
Auckland
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10
Angela
Auckland
Positive feedback received, but no comments left.
Reviewed
5 days ago
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8.5
Jess
Hamilton
Positive feedback received, but no comments left.
Reviewed
6 days ago
Report review
10
Tom
Auckland
The team did a great job with our move, fast and efficient and managed our two drop off locations really well. Would 100% recommend them.
Reviewed
6 days ago
Report review
10
Ryan
Auckland
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10
Hayley
Auckland
I was really nervous and asked Jerald lots of questions. I'm glad I used NZ Home Movers as they delivered quickly and arrived in perfect condition. Thank you so much Jerald and the team. The boys who delivered the sofa were lovely and very careful when they brought it in. Thanks again!
Reviewed
1 week ago
Report review
10
Marlise
Auckland
I am very happy with the efficiency and professionalism of this transaction. My goods arrived ahead of predicted eta with no fuss and good communication all the way.
Thanks to Jerald and his team.
Thanks to Jerald and his team.
Reviewed
1 week ago
Report review
9.0
Gemma
Christchurch
Fairly simple straight forward transaction! They had some vehicle issues but stayed in touch with delay info, and job completed with little fuss.
Thanks
Thanks
Reviewed
1 week ago
Report review
10
John
Christchurch
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10
Nio
Palmerston North
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10
Daniel
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10
Michael
Wellington
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10
A
Auckland
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10
Greg
Auckland
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10
Kris
Kumeu
Jerald was excellent to deal with. I highly recommend him
Reviewed
2 weeks ago
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8.5
Margaret
Timaru
Not sure about care of goods as haven’t talked to my family yet - they just told me via text they were delivered Sunday and not today as I was told would be the case. However, I’m sure they’re ok.
Response from NZ Home Movers LTD (JTL)
Hello MargaretNot sure if you have spoken to your family from Sunday but this was delivered on Sunday as agreed. We only pressed" job completed " here on wise today. Thanks for your business. We appreciate it a lot.ta
Reviewed
2 weeks ago
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10
Pretima
Auckland
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9.5
Rosa
Hamilton
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10
Nicole
Auckland
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9.5
Paul
Lincoln
Positive feedback received, but no comments left.
Reviewed
2 weeks ago
Report review
10
Fusi
Wellington
Highly recommended, great comms, great service, fast and efficient pick-up and delivery.
Reviewed
2 weeks ago
Report review
10
Whai
Auckland
Thank you for the seamless arrangement and delivery :-)
Reviewed
2 weeks ago
Report review
10
Andrea
Auckland
Report review
9.5
Carl
Auckland
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