NZ Home Movers LTD (JTL)
- New Zealand
- Rated 9.8 (Exceptional)
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WEEKLY TRIPS FROM AUCKLAND TO DUNEDIN AND RETURN - ALL CITIES IN BETWEEN # WINZ Authorized Supplier
# Trade Me Deliveries
# Moving
# Deliveries
# Storage
# City to City moves (entire country)
NZ Home Movers Limited
Over 3000 Jobs on Wise Move Alone.
We are a fast, professional, and door-to-door delivery service company based in Auckland and Christchurch, but we cover the whole of New Zealand.
With different vans (Hiace / Transit / Express Run) and 5 trucks, we are one step ahead of our competitors when it comes to service deliveries.
As a local, NZ family-owned business, we understand and value our core values and we would appreciate your business. (See our reviews.)
Our staff will tell you why they enjoy working with us. We are a fair company, locally owned and operated in NZ, and we pay our taxes and wages on time, every time.
We offer fast and friendly service at a reasonable price, with 100% focus on our customers.
Services Offered:
# WINZ Quote
# Inter-City Move
# Any Pickups or Drop-offs (including pallets)
# Flat Shifts / Removals
# Custom Deliveries
# Local Store Purchases (Collection and Delivery)
# Dangerous Goods (with all necessary licenses)
# Fragile Items
# Single or Multiple Item Drops - NATIONWIDE
We also offer EFTPOS / VISA services with a GST receipt available on request.
WINZ Quotes - Registered WINZ Supplier.
STORAGE:
We also provide storage options in Auckland, Wellington, and Christchurch for temporary storage needs.
TERMS AND CONDITIONS WHEN BOOKING VIA Wise Move - PLEASE READ CAREFULLY BEFORE BOOKING or Quote Accepting - Updated June 2021
1. All deposits are non-refundable unless the job is canceled by us. This is to compensate for the time and dates reserved specifically for your job. If NZ Home Movers (JTL) cancels the job due to unforeseen circumstances, your deposits will be fully refunded.
2. Please ensure your Wise Move inventory is as accurate as possible. We allocate trucks based on this estimate and failure to list all goods may result in additional charges or items being left behind. Last-minute capacity is often sold at a premium.
3. ALL GOODS ARE CARRIED AT THE OWNERS' RISK as per the Carriers Act of New Zealand. WE DO NOT ACCEPT CLAIMS.
4. Goods carried into the property are taken at the owners' risk. We do not accept any liability for damages to the property at either end. We also act under instructions from our Client who has booked us and no one else
5. If you have asked for only 1 helper , please note that our driver work will be under your instructions and any damages occurring whilst loading, unloading or in transit, will be zero claims basis as well.
INSURANCE:
Personal effects, electronics, and household goods are deemed to be transported at the OWNERS' RISK and we do not accept claims pursuant to the Carriage of Goods Act 2015.
Should we be deemed responsible for intentionally damaging or losing items, our maximum liability will be your $200 home and contents insurance excess. You will be asked to file a claim.
We can also arrange Carrier's Liability Insurance.
* Needs to be pre-arranged with us and will incur extra costs, arranged through a third party.
* Maximum Claim for Carrier's Liability: $300 per item (beyond repair) if insurance is added.
Moving Day:
* All removals must be packed and ready to go.
* We do not assemble or disassemble furniture or move whiteware off cabinets.
* Our staff can assist in putting furniture in rooms, but this is done at the owners' risk. No liability is taken. No assembly or disassembly is included.
Television Sets:
Please note:
TVs that are not in a box are not covered by our Goods in Transit insurance if damaged. It is the customer's responsibility to box the TV (WE TAKE ALL CARE BUT).
MIRRORS:
ALL MIRRORS SHOULD BE PROFESSIONALLY PACKED. WE ARE NOT RESPONSIBLE FOR DAMAGES. WE WILL DO OUR BEST BUT NO CLAIMS WILL BE CONSIDERED.
Packed Boxes:
Please note that the maximum weight for an item is 20kg, according to OHS regulations. Customers often pack boxes that weigh 40 or 50kg, which is not acceptable. In such cases, we will not accept any claims for damages. It is the customer's responsibility to pack boxes weighing no more than 20kg and with a maximum size of 50cm x 50cm.
Packaging:
All goods are to be packaged and ready to go on Pickup Day. If goods are not packaged, we may cover them with moving blankets for the journey, but no claims will be accepted if furniture /item is damaged or arrives dirty.
Car / Bike / Motorbike Parts:
We do not accept claims for second-hand parts or fittings.
Chest of Drawers:
All chests and drawers must be empty and not filled with clothes or belongings. This makes it harder to lift and increases the risk of breakage during long trips. No claims will be accepted if boxes are filled.
Terms and Conditions for Cancellations:
In the event of cancellations or change of mind, the following applies:
Pickup cancellations 96 hours or earlier:
40% of the full booking cost.
Pickup cancellations 24 to 96 hours prior to pickup:
50% of the total cost.
Pickup cancellations 24 hours or less:
100% of the full cost.
The customer will be billed accordingly and must pay within 2 days. Failure to do so will result in the matter being referred to a debt collection agency such as Baycorp.
Ferries for SOUTH ISLAND BOOKINGS:
If a ferry has been booked and the customer cancels, they will be liable for the full ferry costs. The above cancellation policy also applies.
When booking:
Please note that quotes are based on the inventory list provided on the Wise Move platform. We do not charge by the hour but according to the list provided by the customer. Any additional items will incur extra charges or may be left behind.
PAYMENTS:
Payments must be made on or before the delivery day. No other terms are allowed.
CREDIT CARD payments have a surcharge ad imposed by banks 2.5 to 3.5 %
Unpaid Bills:
Unpaid bills will be referred to collection agencies for collection. All costs will be borne by the customer.
"BY ACCEPTING THIS QUOTE ON Wise Move, YOU AGREE TO OUR TERMS AND CONDITIONS."
Services
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Verified
- Identity
- Proof of address
- Phone number
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Supermover
Highly rated and committed to providing the greatest service
-
Completed 3245 jobs
- Driven over 2,203,020km
- Has 171 active quotes now
9.8
Exceptional
From 2452 reviews
Communication
10
Punctuality
10
Care of Goods
9.5
Professionalism
10
10
Reuben
Palmerston North
Report review
10
Yathartha
Cardiff
Positive feedback received, but no comments left.
Reviewed
11 hours ago
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10
Beccy
Auckland
Incredible communication, even over a long weekend. Hassle and stress free delivery, would happily use again and recommend to others.
Reviewed
11 hours ago
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9.5
Kay
Hamilton
Very impressed. The two men were absolutely lovely and hand,Ed my mother in law goods with care. They were supper brilliant at communicating with me all the way. I met them at a storage facility and nothing was a problem. Thanks to the lovely team. They are a credit to your business, Thankyou so much. Great price and awesome service.
Reviewed
1 day ago
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10
Odette
Auckland
Positive feedback received, but no comments left.
Reviewed
1 day ago
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10
Diane
Auckland
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10
Kat
Auckland
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10
Lacey
Auckland
Very happy with the delivery of our couch. They took great care and had great communication. Would highly recommend.
Reviewed
4 days ago
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10
Zoe
Christchurch
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10
Martha
Hāwera
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9.5
Daniel
New Plymouth
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10
Odette
New Plymouth
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10
Mark
Wellington
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9.0
Cath
Nelson
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10
Ron
Wellington
Very efficient professional service. My bike was personally wheeled in to the village and delivered to our door in the dark. Exceptional service, highly recommended.
Ron Netherville Village Hamilton.
Ron Netherville Village Hamilton.
Reviewed
6 days ago
Report review
10
Jon
Auckland
Positive feedback received, but no comments left.
Reviewed
1 week ago
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10
Matthew
Christchurch
Positive feedback received, but no comments left.
Reviewed
1 week ago
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9.5
Cassandra
Ashburton
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10
Ruth
Christchurch
Great communication, friendly and professional team, carefully wrapped and delivered my sofa in great condition. Well done team, very happy customer!
Reviewed
1 week ago
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9.5
Steve
Cambridge
Generally, excellent care of goods. Communication and punctuality also very good. I would have awarded five stars for care of goods, but during transit the bed must have had something pushed up against the padded end-panel at the foot of the bed. This panel was straight when the bed was loaded, but it was bowed when I received it. The only way to fix it would be to remove the upholstery and replace a broken length of MDF.
Reviewed
1 week ago
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10
Caleb
Dunedin
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10
Natasha
Patea
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10
Kat
Auckland
Excellent service. Auckland to Wellington for a single trademe purchase.
Reviewed
1 week ago
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10
Taras
Tauranga
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10
Ryan
Wellington
On time and great service with excellent comms. Definitely recommended.
Reviewed
1 week ago
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7.5
Millie
Auckland
Reasonable price and good communication. Had to take a few stars off because we ended up with a few broken/damaged things.
Response from NZ Home Movers LTD (JTL)
Hi MillieApologies for this and this is completely as a surprise to us. Could you please email me re this as 5 days since delivery and I'm just hearing about this now
Reviewed
2 weeks ago
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8.0
Kate
Auckland
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10
Richard
Wellington
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10
Catherine
Auckland
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10
Taylor
Dunedin
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