NZ Home Movers LTD (JTL)
- New Zealand
- Rated 9.8 (Exceptional)
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WEEKLY TRIPS FROM AUCKLAND TO DUNEDIN AND RETURN - ALL CITIES IN BETWEEN # WINZ Authorized Supplier
# Trade Me Deliveries
# Moving
# Deliveries
# Storage
# City to City moves (entire country)
NZ Home Movers Limited
Over 2200 Jobs on Wise Move Alone.
We are a fast, professional, and door-to-door delivery service company based in Auckland and Christchurch, but we cover the whole of New Zealand.
With different vans (Hiace / Transit / Express Run) and 5 trucks, we are one step ahead of our competitors when it comes to service deliveries.
As a local, NZ family-owned business, we understand and value our core values and we would appreciate your business. (See our reviews.)
Our staff will tell you why they enjoy working with us. We are a fair company, locally owned and operated in NZ, and we pay our taxes and wages on time, every time.
We offer fast and friendly service at a reasonable price, with 100% focus on our customers.
Services Offered:
# WINZ Quote
# Inter-City Move
# Any Pickups or Drop-offs (including pallets)
# Flat Shifts / Removals
# Custom Deliveries
# Local Store Purchases (Collection and Delivery)
# Dangerous Goods (with all necessary licenses)
# Fragile Items
# Single or Multiple Item Drops - NATIONWIDE
We also offer EFTPOS / VISA services with a GST receipt available on request.
WINZ Quotes - Registered WINZ Supplier.
STORAGE:
We also provide storage options in Auckland, Wellington, and Christchurch for temporary storage needs.
TERMS AND CONDITIONS WHEN BOOKING VIA Wise Move - PLEASE READ CAREFULLY BEFORE BOOKING - Updated June 2021
1. All deposits are non-refundable unless the job is canceled by us. This is to compensate for the time and dates reserved specifically for your job. If NZ Home Movers (JTL) cancels the job due to unforeseen circumstances, your deposits will be fully refunded.
2. Please ensure your Wise Move inventory is as accurate as possible. We allocate trucks based on this estimate and failure to list all goods may result in additional charges or items being left behind. Last-minute capacity is often sold at a premium.
3. ALL GOODS ARE CARRIED AT THE OWNERS' RISK. WE DO NOT ACCEPT CLAIMS.
4. Goods carried into the property are taken at the owners' risk. We do not accept any liability for damages to the property at either end.
INSURANCE:
Personal effects, electronics, and household goods are deemed to be transported at the OWNERS' RISK and we do not accept claims pursuant to the Carriage of Goods Act 2015.
Should we be deemed responsible for intentionally damaging or losing items, our maximum liability will be your $200 home and contents insurance excess. You will be asked to file a claim.
We can also arrange Carrier's Liability Insurance.
* Needs to be pre-arranged with us and will incur extra costs, arranged through a third party.
* Maximum Claim for Carrier's Liability: $300 per item (beyond repair) if insurance is added.
Moving Day:
* All removals must be packed and ready to go.
* We do not assemble or disassemble furniture or move whiteware off cabinets.
* Our staff can assist in putting furniture in rooms, but this is done at the owners' risk. No liability is taken. No assembly or disassembly is included.
Television Sets:
Please note:
TVs that are not in a box are not covered by our Goods in Transit insurance if damaged. It is the customer's responsibility to box the TV (WE TAKE ALL CARE BUT).
MIRRORS:
ALL MIRRORS SHOULD BE PROFESSIONALLY PACKED. WE ARE NOT RESPONSIBLE FOR DAMAGES. WE WILL DO OUR BEST BUT NO CLAIMS WILL BE CONSIDERED.
Packed Boxes:
Please note that the maximum weight for an item is 20kg, according to OHS regulations. Customers often pack boxes that weigh 40 or 50kg, which is not acceptable. In such cases, we will not accept any claims for damages. It is the customer's responsibility to pack boxes weighing no more than 20kg and with a maximum size of 50cm x 50cm.
Packaging:
All goods are to be packaged and ready to go on Pickup Day. If goods are not packaged, we may cover them with moving blankets for the journey, but no claims will be accepted if furniture /item is damaged or arrives dirty.
Car / Bike / Motorbike Parts:
We do not accept claims for second-hand parts or fittings.
Chest of Drawers:
All chests and drawers must be empty and not filled with clothes or belongings. This makes it harder to lift and increases the risk of breakage during long trips. No claims will be accepted if boxes are filled.
Terms and Conditions for Cancellations:
In the event of cancellations or change of mind, the following applies:
Pickup cancellations 96 hours or earlier:
40% of the full booking cost.
Pickup cancellations 24 to 96 hours prior to pickup:
50% of the total cost.
Pickup cancellations 24 hours or less:
100% of the full cost.
The customer will be billed accordingly and must pay within 2 days. Failure to do so will result in the matter being referred to a debt collection agency such as Baycorp. We will also bill Wise Move for their 15% commission and any cancellation costs.
SOUTH ISLAND BOOKINGS:
If a ferry has been booked and the customer cancels, they will be liable for the full ferry costs. The above cancellation policy also applies.
When booking:
Please note that quotes are based on the inventory list provided on the Wise Move platform. We do not charge by the hour but according to the list provided by the customer. Any additional items will incur extra charges or may be left behind.
PAYMENTS:
Payments must be made on or before the delivery day. No other terms are allowed.
Unpaid Bills:
Unpaid bills will be referred to collection agencies for collection. All costs will be borne by the customer.
"BY ACCEPTING THIS QUOTE ON Wise Move, YOU AGREE TO OUR TERMS AND CONDITIONS."
Services
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Verified
- Identity
- Proof of address
- Phone number
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Supermover
Highly rated and committed to providing the greatest service
-
Completed 2636 jobs
- Driven over 1,745,010km
- Has 84 active quotes now
Reviews
9.8
Exceptional
From 2005 reviews
Communication
9.5
Punctuality
10
Care of Goods
9.5
Professionalism
10
10
Kelly
Auckland
So good will differently use again
Reviewed
15 hours ago
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9.5
Amanda
Auckland
Excellent service, speedy and good communication. It made it so easy to move the bed frame from Auckland to Wellington.
Reviewed
1 day ago
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8.0
Gavin
Auckland
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10
Trevor
Auckland
Very easy to deal with. Organised everything for me and took away the hassel. Highly recommend 👌
Reviewed
3 days ago
Report review
10
Ngkdas
Lower Hutt
Report review
10
Sam
Auckland
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10
Fiona
Pukekohe
Awesome service! I 1000% recommend the team... had constant updates and arrived on time and taken care of!
Reviewed
4 days ago
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10
Warwick
Auckland
One item was mislaid, but they went to great effort to find it, which I think proves really top notch service.
Reviewed
5 days ago
Report review
10
Jamin
Auckland
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9.5
David
Lincoln
Highly recommended and would use again. Slight communication error arranging pickup but all worked out. Happy customer. Many thanks
Reviewed
6 days ago
Report review
10
Alan
Christchurch
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10
Richar
Paraparaumu
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7.5
Vims4u
Auckland
Report review
10
Ross
Auckland
Positive feedback received, but no comments left.
Reviewed
1 week ago
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10
Graces
Auckland
Jerald, Rohan and the other guy are great. Amazing service and good communication. Highly recommended.
Reviewed
1 week ago
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10
Savann
Christchurch
Positive feedback received, but no comments left.
Reviewed
1 week ago
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10
Manpreet
Lower Hutt
Report review
10
Mike
Wellington
Report review
7.0
Shannon
Brightwater
Prices were changed on us as the amount needed was miscalculated, which we were charged for. Items were then left behind from the second pick up and not delivered till 2 months later.
Reply from NZ Home Movers LTD (JTL)
Hi ShannonYou requested a 20 cubic truck 3 days prior to pickup from a 14 cubic truck.
On Pickup day your mother had to bring a lot more items. We had to send a 30 cubic truck from Blenheim to Nelson and our 20 cubic back.
an extract from your email states "Hi Jerald,
Here is the updated inventory. Sorry for the last minute changes. We appreciate your accommodations for us so far. Unfortunately, Julie will need to bring more with her as she has acquired a lot of her mothers belongings, who has gone into palliative care this weekend."
We had to Send another truck from Blenheim to Nelson to Sort this out as you wanted everything gone. Yes that includes price change as we don't run free, and truck needs labor, Boys need to be paid and on top of that , you wanting to clear your house contents asap as tenants are moving in next day and you family had gone into 24x7 care. . Im Sorry, but we don't provide free services and im also sorry if you had to pay more, but as i said, you were happy to pay more but when it came to PAY more , you didn't want to pay more.
Reviewed
1 week ago
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10
Gerad
Christchurch
Report review
10
Jvange
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10
Pangwy
Auckland
Positive feedback received, but no comments left.
Reviewed
1 week ago
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10
Robert
Rolleston
Report review
8.0
Michael
Auckland
Report review
10
Sachin
Auckland
An awesome team - Jerry was so perfect on timings - and goods taken was smooth as butter and so was the delivery - not even a single thing was broken - way to go Jerry super impressed and yes thank you for a good price despite I added few more articles
Reviewed
2 weeks ago
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10
Kevin
Christchurch
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10
Wvande
Auckland
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10
Kim
Dunedin
Awesome to deal with. So smooth easy to communicate with too. Thanks guys
Reviewed
2 weeks ago
Report review
10
Dotted
Auckland
Found Wisemove on Google. Was initially hesitant to use the service however once they had paired me with the best quote from NZ Home Movers, I was pleasantly surprised at the level of service I received. Jerald went above and beyond to accomodate my needs. Pickup was on time, so was the delivery. Goods arrived in perfect condition. Highly recommended to use NZ Home Movers.
Reviewed
2 weeks ago
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10
Brenda
Dunedin
Thankyou for your wonderful service. It was such a nice, friendly team.
Thankyou for taking such good care of my possessions. Thoroughly recommend, and would not hesitate to use them again 😊
Thankyou for taking such good care of my possessions. Thoroughly recommend, and would not hesitate to use them again 😊
Reviewed
2 weeks ago
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