NZ Home Movers LTD (JTL)
- New Zealand
- Rated 9.8 (Exceptional)
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WEEKLY TRIPS FROM AUCKLAND TO DUNEDIN AND RETURN - ALL CITIES IN BETWEEN # WINZ Authorized Supplier
# Trade Me Deliveries
# Moving
# Deliveries
# Storage
# City to City moves (entire country)
NZ Home Movers Limited
Over 3000 Jobs on Wise Move Alone.
We are a fast, professional, and door-to-door delivery service company based in Auckland and Christchurch, but we cover the whole of New Zealand.
With different vans (Hiace / Transit / Express Run) and 5 trucks, we are one step ahead of our competitors when it comes to service deliveries.
As a local, NZ family-owned business, we understand and value our core values and we would appreciate your business. (See our reviews.)
Our staff will tell you why they enjoy working with us. We are a fair company, locally owned and operated in NZ, and we pay our taxes and wages on time, every time.
We offer fast and friendly service at a reasonable price, with 100% focus on our customers.
Services Offered:
# WINZ Quote
# Inter-City Move
# Any Pickups or Drop-offs (including pallets)
# Flat Shifts / Removals
# Custom Deliveries
# Local Store Purchases (Collection and Delivery)
# Dangerous Goods (with all necessary licenses)
# Fragile Items
# Single or Multiple Item Drops - NATIONWIDE
We also offer EFTPOS / VISA services with a GST receipt available on request.
WINZ Quotes - Registered WINZ Supplier.
STORAGE:
We also provide storage options in Auckland, Wellington, and Christchurch for temporary storage needs.
TERMS AND CONDITIONS WHEN BOOKING VIA Wise Move - PLEASE READ CAREFULLY BEFORE BOOKING or Quote Accepting - Updated June 2021
1. All deposits are non-refundable unless the job is canceled by us. This is to compensate for the time and dates reserved specifically for your job. If NZ Home Movers (JTL) cancels the job due to unforeseen circumstances, your deposits will be fully refunded.
2. Please ensure your Wise Move inventory is as accurate as possible. We allocate trucks based on this estimate and failure to list all goods may result in additional charges or items being left behind. Last-minute capacity is often sold at a premium.
3. ALL GOODS ARE CARRIED AT THE OWNERS' RISK as per the Carriers Act of New Zealand. WE DO NOT ACCEPT CLAIMS.
4. Goods carried into the property are taken at the owners' risk. We do not accept any liability for damages to the property at either end. We also act under instructions from our Client who has booked us and no one else
5. If you have asked for only 1 helper , please note that our driver work will be under your instructions and any damages occurring whilst loading, unloading or in transit, will be zero claims basis as well.
INSURANCE:
Personal effects, electronics, and household goods are deemed to be transported at the OWNERS' RISK and we do not accept claims pursuant to the Carriage of Goods Act 2015.
Should we be deemed responsible for intentionally damaging or losing items, our maximum liability will be your $200 home and contents insurance excess. You will be asked to file a claim.
We can also arrange Carrier's Liability Insurance.
* Needs to be pre-arranged with us and will incur extra costs, arranged through a third party.
* Maximum Claim for Carrier's Liability: $300 per item (beyond repair) if insurance is added.
Moving Day:
* All removals must be packed and ready to go.
* We do not assemble or disassemble furniture or move whiteware off cabinets.
* Our staff can assist in putting furniture in rooms, but this is done at the owners' risk. No liability is taken. No assembly or disassembly is included.
Television Sets:
Please note:
TVs that are not in a box are not covered by our Goods in Transit insurance if damaged. It is the customer's responsibility to box the TV (WE TAKE ALL CARE BUT).
MIRRORS:
ALL MIRRORS SHOULD BE PROFESSIONALLY PACKED. WE ARE NOT RESPONSIBLE FOR DAMAGES. WE WILL DO OUR BEST BUT NO CLAIMS WILL BE CONSIDERED.
Packed Boxes:
Please note that the maximum weight for an item is 20kg, according to OHS regulations. Customers often pack boxes that weigh 40 or 50kg, which is not acceptable. In such cases, we will not accept any claims for damages. It is the customer's responsibility to pack boxes weighing no more than 20kg and with a maximum size of 50cm x 50cm.
Packaging:
All goods are to be packaged and ready to go on Pickup Day. If goods are not packaged, we may cover them with moving blankets for the journey, but no claims will be accepted if furniture /item is damaged or arrives dirty.
Car / Bike / Motorbike Parts:
We do not accept claims for second-hand parts or fittings.
Chest of Drawers:
All chests and drawers must be empty and not filled with clothes or belongings. This makes it harder to lift and increases the risk of breakage during long trips. No claims will be accepted if boxes are filled.
Terms and Conditions for Cancellations:
In the event of cancellations or change of mind, the following applies:
Pickup cancellations 96 hours or earlier:
40% of the full booking cost.
Pickup cancellations 24 to 96 hours prior to pickup:
50% of the total cost.
Pickup cancellations 24 hours or less:
100% of the full cost.
The customer will be billed accordingly and must pay within 2 days. Failure to do so will result in the matter being referred to a debt collection agency such as Baycorp.
Ferries for SOUTH ISLAND BOOKINGS:
If a ferry has been booked and the customer cancels, they will be liable for the full ferry costs. The above cancellation policy also applies.
When booking:
Please note that quotes are based on the inventory list provided on the Wise Move platform. We do not charge by the hour but according to the list provided by the customer. Any additional items will incur extra charges or may be left behind.
PAYMENTS:
Payments must be made on or before the delivery day. No other terms are allowed.
CREDIT CARD payments have a surcharge ad imposed by banks 2.5 to 3.5 %
Unpaid Bills:
Unpaid bills will be referred to collection agencies for collection. All costs will be borne by the customer.
"BY ACCEPTING THIS QUOTE ON Wise Move, YOU AGREE TO OUR TERMS AND CONDITIONS."
Services
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Verified
- Identity
- Proof of address
- Phone number
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Supermover
Highly rated and committed to providing the greatest service
-
Completed 3298 jobs
- Driven over 2,247,840 km
- Has 147 active quotes now
9.8
Exceptional
From 2495 reviews
Communication
9.5
Punctuality
10
Care of Goods
9.5
Professionalism
10
8.0
Grant
Auckland
Would have a 5 star rating, but due to lack of care of an item, pulls it down. Dresser unit was stored upside down on the track, on arrival dragged across the floor. Top of the dresser had paint work scratched down to the timber. 100% avoidable with a bit of professionalism. When asked about it, the response was to reference the contract "no liability for damage" even thou their staff 100% caused it thru neglect.
Reviewed
15 hours ago
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10
Samantha
Christchurch
Good communication, everything went smoothly, thanks a lot.
Reviewed
18 hours ago
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10
Charlotte
Dunedin
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10
Georgia
Auckland
Very happy, they delivered a few weeks earlier than we initially planned and I was super grateful for this
Reviewed
19 hours ago
Report review
10
Bruza2
Orewa
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10
Maree
Wellington
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10
Sarah
Christchurch
I have moved many many times and these guys are in my top 2.
Brilliant on every level.
Brilliant on every level.
Reviewed
4 days ago
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9.0
Rochelle
Auckland
Happy to recommend this team. Goods were delivered in perfect order.
Reviewed
5 days ago
Report review
10
Craig
Christchurch
Really impressed with the service here, great communication around timeline for pickup and delivery, website portal is very easy to use and allows for update of further information.
Will definitely be using this service in the future and would also recommend
Will definitely be using this service in the future and would also recommend
Reviewed
1 week ago
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10
Juliet
Auckland
Used this company several times and always a good experience . Friendly communications, great care of goods, professional, efficient and very reliable. Absolutely happy to recommend to others.
Reviewed
1 week ago
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10
Tina
Christchurch
Amazing service, really out of my expection
Highly recommended!!!
Highly recommended!!!
Reviewed
1 week ago
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10
Lynn
Mosgiel
Cannot fault the team from initial quote, to pick up and care of my goods with plenty of padding, to delivery despite the floods in Nelson. They all worked hard and were extremely polite and professional. Would rate highly in all areas and recommend. Well done guys.
Reviewed
1 week ago
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10
Hannah
Wellington
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10
Whai
Auckland
Second time using NZ home movers and I can honestly say they’ve made the whole process so effortless and smooth each time. Thank you so much!
Reviewed
1 week ago
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8.5
Tom
Auckland
Positive feedback received, but no comments left.
Reviewed
1 week ago
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8.5
Ganesh
Dunedin
Positive feedback received, but no comments left.
Reviewed
1 week ago
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10
Russell
Auckland
Great guys, excellent communication around delays due to vehicle accidents. Would use again, no problem.
Reviewed
1 week ago
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10
Abbie
Tikorangi
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10
Margaret
Auckland
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9.5
Lora
Ashburton
Positive feedback received, but no comments left.
Reviewed
2 weeks ago
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10
Cambrian
Auckland
Brilliant experience with this company, very professional, responsive and excellent service. Super friendly delivery drivers completed this experience and would definitely use again. Thanks!
Reviewed
2 weeks ago
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9.0
Charlotte
Wellington
Excellent service!
Reviewed
2 weeks ago
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10
Nicole
Christchurch
Very fast and efficient service with a friendly team who seemed like they want to take good care of our stuff!
Reviewed
2 weeks ago
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9.5
Lindsey
Silverdale
Very happy and great to deal with.. made an offer that was competitive, everyone else offered too high and dropped down continuously, so I felt others were not genuine.. this guy said this price, and it was perfect
Reviewed
2 weeks ago
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10
Simon
Auckland
Fantastic service from Jerald. Fair price and great communication!
Reviewed
2 weeks ago
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10
MARVIN
Auckland
It’s our first time to use a mover’s service and we are beyond happy that we chose NZ Home Movers LTD to cater our needs. Jerry has been helpful and communication is superb. He was so kind granting all our requests. The truck came earlier than scheduled and amazed by the strength of all the staffs that carried all our stuff. Our stuff came earlier too to its destination. Service is great!!
Reviewed
2 weeks ago
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10
Bruce
Waimauku
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10
Jonny
Silverdale
Awesome service! Was my first time using this sight and these guys were mint!
Reviewed
2 weeks ago
Report review
10
Ewilda
Wellington
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10
Melody
Auckland
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