Open Road Motorcycle Support

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Open Road Support Crew are the M/C transport & backup services division of Open Road motorcycle Tours. At Open Road we run M/C tours all over New Zealand and are well versed in transporting bikes using our knowledge and experience you can expect a great service at a great price. We love bikes. We know bikes. We move bikes

Frequently Asked Questions

1. How long will it take?
We understand that you don’t want to be separated from your bike for longer than need be and will endeavour to complete the job not only professionally but also promptly. Normally we complete North Island to North Island bookings within 7-14 days from the day we receive the instructions & payment. Very occasionally it might take a little longer – workload, traffic, holdups, and unscheduled delays you get the picture, however, we will keep you in the loop. Provided there are no delays due to circumstances beyond our control North to South Island or return can take 14-21 days, subject to Interisland Ferries of course. We will contact you a day or two prior to the scheduled pick-up or delivery to arrange a specific time.

2. Quote For TradeMe?
Before you make a TradeMe purchase you might want to get a quote - best to message us directly here as things might change with how quickly you need the job completed. Some sellers are fine to wait, others are not!
We are Motorcycle movers, not a general transport co and we need to limit the amount of ‘Extras’ that come with the bike, we keep our prices low by co-loading and don’t what to fill the van with too many extras limiting the space for bikes, so one box about the size of a large top box is fine, more bits can be sorted by arrangement. Thanks for understanding.
If in doubt message us here for more guidance.

3. Can I put spare parts with my bike?
Yes, one box approximately the size of a top box can travel free of charge with your motorcycle. Absolutely no, none, zip, fluids can be transported separately. Additional parts fairings, tyres etc. can be discussed and will be priced separately.

4. Does someone have to be home for the pickup or delivery?
We really do prefer that someone is around to monitor or assist with the collection and or drop-off, if this is a problem we need to talk! We will need some extra forms filled in, this is really a liability thing for insurance, theft and damage, it's just so much easier if someone is around at each end.

5. Insurance – what’s covered & what's not?
New Zealand is a funny old place & has some strange rules sometimes, NO ONE CAN INSURE SOMETHING THAT THEY DON’T OWN THEMSELVES. We do have limited carrier's liability cover up to the maximum we can get which is $2,000. This is more than some other transporters which will only cover up to $1,500 in the case of a claim occurring. Our advice is if it's yours, insure it for its true value, best of all tell your insurance company it's going to be in transit, shouldn’t cost you more but crosses off the no surprise aspect with the insurance co.
Worried – that’s fair and perfectly understandable.

The Open Road Bike support crew is the backup side to our motorcycle tour company. Motorcycles are our thing, we love riding but understand sometimes you just need it moved, we care, we appreciate your trust, and don’t transport anything else – Just bikes & bits.

Reviews

9.9
Exceptional
From 57 reviews
Communication
10
Punctuality
10
Care of Goods
10
Professionalism
10
10
Namimc
Wellington
Positive feedback received, but no comments left.
Reviewed 3 weeks ago
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10
Stayz
Auckland
Great job, great communication, great delivery. Thanks so much.
Reviewed 1 month ago
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10
Carl
Pukekohe
Transport timing was perfect. Great communication from Lance. Would recommend him and use him again. Cheers
Reviewed 1 month ago
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7.5
Andrew
Ngunguru
Feedback received, but no comments left.
Reviewed 1 month ago
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10
Ocean
Taupō
Positive feedback received, but no comments left.
Reviewed 2 months ago
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10
Emma
Auckland
Great communication, super easy to work with.
Reply from Open Road Motorcycle Support
Thanks for the great review, glad we could help. Cheers
Reviewed 2 months ago
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10
Elbe91
New Plymouth
Highly recommend. Thanks so much Lance. Reasonably priced.
New Plymouth to Taipa Far North.
Reply from Open Road Motorcycle Support
Thanks for the great review, good knowing we have happy customers. Nice bike by the way, not your usual lady ride , have fun up north.
Reviewed 2 months ago
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10
Dion
Auckland
Perfect motorcycle pick up and delivery. Would recommend and happily use again. 10/10.
Reply from Open Road Motorcycle Support
Thanks for the great review, good to know we have another happy customer, have fun when you get her on the road.
Reviewed 2 months ago
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10
Munrog
Christchurch
What a great team! Highly recommend Lance to anyone looking to move their precious cargo
Reply from Open Road Motorcycle Support
Thank you for the great feedback, always good to know we have happy customers. Have fun on your fine-looking machine
Reviewed 2 months ago
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9.5
Dale
Dunedin
some text messages a bit vague, could have had a little more detail but generally a very good service
Reply from Open Road Motorcycle Support
Hi Dale sorry you felt the comms weren't up to standard, sometimes its hard when you're on the move all day.But glad you were happy with everything else. Thank you for you booking hope to help in the future, cheers
Reviewed 2 months ago
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10
Ross
Whangārei
Amazing service and fair price, I highly recommend and will use again.
Reply from Open Road Motorcycle Support
Thanks Ross, always good to have happy customers
Reviewed 2 months ago
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10
Nan
Hikurangi
Positive feedback received, but no comments left.
Reply from Open Road Motorcycle Support
Thanks Nan, good result for us both cheers
Reviewed 2 months ago
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10
Peter
Auckland
Perfect in every way, price point was fantastic and staff did a fantastic job along the way.
Reviewed 2 months ago
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10
Luke
Whangārei
Positive feedback received, but no comments left.
Reviewed 3 months ago
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10
Jess
Whangaparāoa
Completed with no hassles. Great communication and punctuality. Thank you!
Reviewed 3 months ago
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10
Trent
Auckland
Positive feedback received, but no comments left.
Reviewed 6 months ago
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10
Nan
Kaitaia
Positive feedback received, but no comments left.
Reviewed 7 months ago
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10
John
Gisborne
Cannot recommend highly enough - Lance was absolutely amazing - great comms and my new bike arrived on schedule and in perfect condition.
Reviewed 8 months ago
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10
Mark
Ruatangata West
Positive feedback received, but no comments left.
Reviewed 8 months ago
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10
Sisima
Auckland
Excellent communication. Very friendly and helpful.
Reviewed 8 months ago
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10
Ritchie
Auckland
Thankyou very much Lance . Quick no fuss no drama . 😝
Reply from Open Road Motorcycle Support
Cheers Ritchie, thanks for placing your trust in us, she's now ready for some serious riding.

Happy days ahead

Lance @open road
Reviewed 8 months ago
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10
Sales
Auckland
Positive feedback received, but no comments left.
Reviewed 8 months ago
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10
Chris
Whangārei
Positive feedback received, but no comments left.
Reply from Open Road Motorcycle Support
Thanks for the review, looks like a nice bike, enjoy
Reviewed 9 months ago
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10
Andrew
Manukau
Positive feedback received, but no comments left.
Reply from Open Road Motorcycle Support
Thanks for the nice review, we do work hard to keep our customers happy.
Reviewed 10 months ago
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10
Jemv8
Auckland
Positive feedback received, but no comments left.
Reviewed 10 months ago
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10
Michael
Lower Hutt
Absolutely perfect in every way, let us know updates and was flexible to help accommodate last minute changes!
Reviewed 11 months ago
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10
Matt
Kaitaia
Lance, was very easy to deal with, great communication, and helpful.
Reply from Open Road Motorcycle Support
Cheers Matt, have fun with your latest project.
Reviewed 11 months ago
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10
Nick
Manukau
Positive feedback received, but no comments left.
Reviewed 11 months ago
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10
Phil
Helensville
Excellent service, bike delivered with care to the arse end of nowhere. Very friendly
Reviewed 11 months ago
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10
Veronika
Auckland
Lance was really easy going and took great care of our goods. Will definitely use his services again :)
Reply from Open Road Motorcycle Support
Thanks guys, you were great customers and a pleasure to deal with.

Good luck with your campaign
Reviewed 11 months ago
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