Pacific Towing and Salvage Ltd

New Zealand
Rated 9.7 (Outstanding)

Pacific Towing and Salvage Ltd prides itself on providing the best and most affordable service for transporting vehicles, Heavy Machinery up to 28 tonnes, and goods all around the North Island, NZ. We are a very friendly family-owned business operating from South Auckland, specialising in door-to-door transportation of cars, utes, trucks, boats, Heavy Machinery and tractors.

Backloads are also available at affordable prices. We also handle pickups for Turners and Manheim Auctions throughout the North Island.

Our cash for cars service is available too, including the removal of unwanted vehicles from your lawn at no extra cost.

Our fleet includes:
- A truck with a 6m x 2.3m deck and winch
- A Fuso with a 4.5m x 2.1m sliding deck
- A Canter with a 5m x 2.2m flat deck
- A Hino 700 480hp with a 10m trailer
- A trailer 5m long with drawbar coupling

All vehicles and goods are transported at the owner's risk. We recommend having comprehensive cover that includes "while in transit".

We offer door-to-door same-day delivery within the Auckland area and 48-hour delivery for interregional movements, e.g., from Taupo to Auckland or Auckland to Palmerston North.

We are looking forward to providing you with our top customer service and satisfaction.

We accept online payments and cash on delivery. For online payments, funds need to be cleared in our account prior to the dispatch of trucks for delivery from the Auckland Depot.

For cash payments, payment must be handed to the driver before loading or offloading.

Please note if bookings are cancelled less than 24 hours before the scheduled service, you will be charged the full quoted price, or as per management's discretion.

Services

Verified
- Identity
- Proof of address
- Phone number
Completed 197 jobs
- Driven over 41,944 km
Has 22 active quotes now

9.7

Outstanding

From 135 reviews

Communication

9.5

Punctuality

9.5

Care of Goods

Professionalism

9.5

Petra

Auckland

Mazda Bounty

Positive feedback received, but no comments left.

Response from Pacific Towing and Salvage Ltd

Thank you Petra for great rating. Was pleasure dealing with you.

I have sent you the invoice on your mobile.

Thanks
Vandna

Reviewed 1 week ago

Jackie

Auckland

Iveco daily

Vandna was awesome, thank you for the great service

Response from Pacific Towing and Salvage Ltd

Thank you Jackie for providing great rating and awesome feedback.

Cheers
Vandna

Reviewed 3 weeks ago

Will

Kaeo

Tractor

They were amazing. Would definitely use them again and recommend to other people looking for a vehicle relocation service.

Reviewed 2 months ago

Bell

Auckland

Toyota aqua

Positive feedback received, but no comments left.

Response from Pacific Towing and Salvage Ltd

Hi Bell

Thank you for the great rating.

We hope to provide our services to you in future.

Thanks
Vandna

Reviewed 2 months ago

Kane

Auckland

Honda jazz

Very easy to deal with Thanks

Response from Pacific Towing and Salvage Ltd

Thank you Kane for great rating and feedback.

Have a great day.

Vandna

Reviewed 2 months ago

9.5

Marijo

Auckland

Small truck, Mitsubishi canter

good service

Reviewed 4 months ago

8.5

Paul

Mount Maunganui

Suzuki Swift

I had to ring to get updates as time was the essence

Reviewed 5 months ago

Dave

Kaiwaka

Suzuki Swift

Positive feedback received, but no comments left.

Response from Pacific Towing and Salvage Ltd

Hi Dave

Thank you for the great rating.

We look forward to provide our services to you in future.

Many thanks
Vandna

Reviewed 5 months ago

9.5

Taryn

Waipapa

Ford Fiesta Ecosport

Great communication and competitive pricing. Thank you for the great service

Reviewed 5 months ago

8.0

Antonius

Waimauku

4 Classic Cars

Positive feedback received, but no comments left.

Reviewed 5 months ago

Simon

Waipapa

Tractor

Very friendly with regular communication each step of the process.

The goods arrived when promised with no problems. :)

Reviewed 6 months ago

Scott

Auckland

Toyota Hiace Campervan 5m

The price was very competitive and the service was top shelf. Highly recommend the company. The Wise Move tool is fantastic. The service is amazing.

Reviewed 6 months ago

Dave

Auckland

Ford Falcon

Fantastic service, prompt and very well priced. Great communication through the whole process and willing to go the extra mile with issues encountered. Looking forward to using them again next time.

Reviewed 6 months ago

Sarita

Whangarei

Ford Ranger

Great job

Response from Pacific Towing and Salvage Ltd

Thank you for the great rating Sarita and the feedback.

Have a good day.

Cheers
Vandna

Reviewed 8 months ago

Aiyad

Taumarunui

Cub Cadet Ride On Lawnmower

great professional people, thanks

Reviewed 8 months ago

Douglas

Beachlands

Kia Sportage

Positive feedback received, but no comments left.

Reviewed 8 months ago

Samuel

Whangaparāoa

Mercedes 190e

Great team with Pacific Towing, keept in communication the whole time and went beyond to ensure the delivery was completed. Much appreciated, thanks again

Reviewed 8 months ago

Ben

Tīrau

Hyundai Iload

Great to deal with.

Response from Pacific Towing and Salvage Ltd

Thank you Ben for the great rating and feedback.

Have a good day.

Vandna

Reviewed 8 months ago

Russell

Pirongia

Bedford J 1

Positive feedback received, but no comments left.

Reviewed 8 months ago

John

Auckland

Nissan Leaf

Positive feedback received, but no comments left.

Reviewed 9 months ago

9.0

Mark

Waihi

Chevrolet 1500 Pickup

Positive feedback received, but no comments left.

Response from Pacific Towing and Salvage Ltd

Hi Mark,

Thank you for the rating. I can see you have given an 8 for Care of Goods but haven't specified the reason. Could you please let me know why we could not score a 10? We loaded the vehicle in Waihi in front of you and your wife while you were at the steering wheel and delivered them to Auckland without any damage. The boys at the workshop had been very helpful as well and they drove it away after off loading.

Professionalism: 8
Could you please let us know why you did not find us to be 100% professional?

Please let us know so we can look into this. We are a small business and unjustified ratings can adversely affect our overall rating. Our customers look at our ratings before booking jobs. So any unjustified ratings are unfair to be honest.
Looking forward to hear from you.

Vandna

Reviewed 9 months ago

Troy

Auckland

2x small tractors, 2x ride on mowers in creat 4x 3.2m ramps 1x creat

great team, always in contact

Response from Pacific Towing and Salvage Ltd

Thank you for the great rating and feedback, Troy.

I will be happy to provide our services to you in the future.

Cheers,
Vandna

Reviewed 9 months ago

8.5

Chris

Auckland

Ford 3000 Tractor

Positive feedback received, but no comments left.

Response from Pacific Towing and Salvage Ltd

Hi Chris

I have received the rating from you. Could you please explain the reasons we could not make it to 10 ratings for Communication, Punctuality and professionalism.
We had a very good communication and agreed time for the pick up. Could you please help us understand what you needed us to do better so we can look into this.
Pleas advise what was lacking in our professionalism. The overall score we received is 8.5 but without justification.
We work hard and ensure to provide best customer service to everyone. We are a small family business operation and the ratings do makes a lot of difference and any low ratings without justification doesn't quite help us to look into this further.

Could you please provide details so I can look into this for you.

Many thanks.
Vandna

Reviewed 9 months ago

Charles

Reporoa

Toyota Land Cruiser HJ47

Great service and nice people.

Reviewed 10 months ago

9.0

Sally

Kerikeri

9m Bedford Bus

Vandna was great to work with, at a very busy time of year she made it happen and was flexible as to the load and tricky pick up and drop off location. I recommend Pacific Toeing and Salvage.

Reviewed 10 months ago

William

Kingseat

5.5t digger

Positive feedback received, but no comments left.

Reviewed 10 months ago

Jeanette

Toyota Hilux SR5

Awesome service, thank you

Reviewed 11 months ago

Kboula

Te Kuiti

Toyota Rav4

**5-Star Review for Pacific Towings and Salvage Ltd **

I had an excellent experience with Vandna's Family Cars Towing. The team demonstrated top-notch **communication skills**, keeping me updated at every step of the process. They arrived **on time** as promised, which was a huge relief during a stressful situation. Safety was clearly a priority; they followed all necessary **safety requirements** to ensure both my car and the towing process were handled professionally. Overall, their service was outstanding, and I would **highly recommend** Vandna's Family Cars Towing to anyone in need of reliable and trustworthy towing services. Thank you for your amazing service!

Response from Pacific Towing and Salvage Ltd

Hi Khalid,

Thank you so much for the great rating and awesome feedback. It was my pleasure providing you with our top-notch customer service. I really appreciate your gratitude in shouting my son and me lunch that day🥰. It was also nice getting to know you, and I will surely come to your pizza shop soon with my family. I hope your Christmas went well and wish you a Happy New Year.

Cheers
Vandna

Reviewed 11 months ago

9.5

Lakeim

Auckland

Holden Rodeo

Very good service and very helpful during a hard situation. Thanks for the great service and your time.

Response from Pacific Towing and Salvage Ltd

Thank you for the feedback and and great rating.

Wish you a Merry Christmas and Happy New Year.

Cheers
Vandna and Parmesh

Reviewed 11 months ago

7.5

Richard

Whakapara

Polaris Ranger

Answer my questions paramount.

Reviewed 11 months ago