Pacific Towing and Salvage Ltd

Thank you Sarah for the great rating.

Cheers
Vandna

Hi Pete,
Thank you for the fantastic rating.
I look forward to providing our services to you again.

Regards
Vandna

Thank you Andrea for the fantastic rating and positive feedback. I would be more than happy to continue providing my services to you in the future.

Cheers,
Vandna

Kia ora Dean,

Thank you for your review. However, I am concerned about the ratings you have given us as I want to make sure I fully understand your feedback.

Care of goods - 8: Could you please explain why you gave this rating? Loading your vehicle with a body kit attached took approximately 40 minutes, during which we were very careful to avoid any damages. Similarly, it took us around 30 minutes to unload the vehicle while you were present. I also showed you the pre-existing damages, which you were aware of. We take great care in handling our customers' goods and it would be helpful to know why you gave us an 8 for this category.

Professionalism - 6: I am sorry to hear that you found us lacking in professionalism. Can you please provide more details so I can address any concerns? Based on our text messages and phone calls, I couldn't find any instances of unprofessionalism. It would be helpful for me to know what specifically made you give us a rating of 6.

Punctuality - 6: I understand that I was supposed to pick up and deliver your vehicle to a workshop in Auckland on the same day. However, due to heavy traffic, my truck was delayed in West Auckland. I communicated this to you and you agreed to leave your vehicle overnight and have it delivered the next morning by 10:45 am. The truck arrived at the drop off point at 10:35 am. I believe it is unfair to give me a rating of 6 for punctuality unless you can clarify why you think this rating is appropriate.

Communication - 8: I apologize for being late. Before I could find a safe place to pull over and call you, you had already called me to check on my status. Thank you for giving us a rating of 8 for communication, and I do not wish to dispute this.

Dean, I want to make sure that any ratings or feedback you give us are fair and justified. As a small business, ratings have a big impact on our profile and I want to address any concerns you may have. If you have any valid reasons or evidence for your ratings, please let me know so we can investigate further. I invite you to respond to this email or review your rating.

I appreciate your time and I am looking forward to your response.

Ngā mihi,

Vandna

Thank you Max for your great rating. I am pleased to be of service to you in the future.

Thank you Aiyad for the great rating and very positive feedback.
Would love to provide my services again to u.
Cheers
Vandna

Thank you for the excellent rating and positive feedback. I am delighted to offer our services to you in the future.

Vandna

Thank you Maureen for the great review. Sorry we had been late in delivery as SH was closed from Manukau due to overhead bridge damage by overheight vehicle. Our journey was delayed due to that.
Happy to serve you in future.
Cheers
Vandna

Thank you for the great feedback and was nice dealing with you. Sorry about the delay at both ends.
Happy to provide my services to you in future.

Cheers
Vandna

Thank you for the great rating Ben.

Thank you for the great rating and very positive feedback.
Cheers
Vandna

Thank you John for the great rating and feedback. Appreciate it.
Cheers
Vandna

Thank you for the great rating Goldie.

Thank you Wangpe for great rating.
Vandna

Thank you for the great rating, Erin. Much appreciated.

Thank you for the great review overall. You have given 8 for the care of goods, so could you please advise what went wrong? The driver confirmed nothing was wrong, and that the car was delivered safely and carefully, and you didn't mention anything to the driver. I would love to hear your feedback so we can look into this.
Thanks, Vandna.

Thank you Kevin for the great rating and the extra tip you have given. Really appreciate your kindness.
I look forward to providing my service to you in future.
Vandna

Thank you for your feedback and great scores. Appreciate.
Vandna