Response from Pacific Towing and Salvage Ltd
Hi Chris
I have received the rating from you. Could you please explain the reasons we could not make it to 10 ratings for Communication, Punctuality and professionalism.
We had a very good communication and agreed time for the pick up. Could you please help us understand what you needed us to do better so we can look into this.
Pleas advise what was lacking in our professionalism. The overall score we received is 8.5 but without justification.
We work hard and ensure to provide best customer service to everyone. We are a small family business operation and the ratings do makes a lot of difference and any low ratings without justification doesn't quite help us to look into this further.
Could you please provide details so I can look into this for you.
Many thanks.
Vandna