Pacific Towing and Salvage Ltd

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Pacific Towing and Salvage Ltd prides itself on providing the best and affordable service of transporting vehicles and goods all around NZ. We are a very friendly family-owned business operating from South Auckland specialising in the transportation of cars/utes/trucks/boats/tractors from door to door.

Backloads are also available at affordable prices. Also available for Turners and Manheim Auction pickups all around North Island.

Cash for cars service is also available, and removal of unwanted vehicles from your lawn at no extra cost.

Our fleet has:
πŸ‘‰ truck 6m x 2.3m deck with winch
πŸ‘‰ Fuso 4.5m x 2.1m sliding deck
πŸ‘‰ Canter 5m x 2.2m flat deck
πŸ‘‰ trailer 5m length with drawbar coupling

All vehicles and goods are transported at owner's risk. We recommend having a comprehensive cover and making sure your cover includes "while in transit".

Door-to-door same-day delivery service within Auckland area movement and next-day delivery for interregional e.g. Taupo to Auckland or Auckland to Palmerston North.

We arevlooking forward to providing you with our top customer service and satisfaction.

We accept online payment and cash on delivery. For online payments, the funds will need to be cleared in our account prior to the trucks getting despatched for delivery from Auckland Depo.

For cash payments, this will need to be handed to the driver before loading or off loading.

*Please note if the truck arrives at the pick-up point and you have cancelled the job, then there will be call-out charges invoiced to you depending on the total time spent on travelling and the kilometres the truck had travelled to cover that cost incurred.

Reviews

9.7
Exceptional
From 86 reviews
Communication
9.5
Punctuality
9.5
Care of Goods
10
Professionalism
9.5
10
Agorya
Auckland
Great service
Reviewed 20 hours ago
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7.0
Georgina
Warkworth
Feedback received, but no comments left.
Reviewed 1 week ago
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10
Jason5
Auckland
Positive feedback received, but no comments left.
Reviewed 1 week ago
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10
Alexandra
Te Ranga
Absolutely first class, in every respect, communication top notch, our tractor was delivered in excellent order, they showed great patience getting it off as had no battery to start it and lift the front end loader. The price was more than fair.
Would 100% recommend this carrier. Thank you so much for your above and beyond service.
Reviewed 1 week ago
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7.5
Amber
Auckland
Feedback received, but no comments left.
Reviewed 2 weeks ago
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10
Josh
Ngatea
Positive feedback received, but no comments left.
Reviewed 1 month ago
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10
Sarah
Auckland
Positive feedback received, but no comments left.
Reply from Pacific Towing and Salvage Ltd
Thank you Sarah for the great rating.

Cheers
Vandna
Reviewed 1 month ago
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10
Pete
Hamilton
Positive feedback received, but no comments left.
Reply from Pacific Towing and Salvage Ltd
Hi Pete,
Thank you for the fantastic rating.
I look forward to providing our services to you again.

Regards
Vandna
Reviewed 2 months ago
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10
Andrea
Auckland
Amazing service, would certainly recommend and would use again Thanks
Reply from Pacific Towing and Salvage Ltd
Thank you Andrea for the fantastic rating and positive feedback. I would be more than happy to continue providing my services to you in the future.

Cheers,
Vandna
Reviewed 2 months ago
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9.0
Sidmis
Whangaparaoa
Positive feedback received, but no comments left.
Reviewed 2 months ago
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7.0
Dean
Hamilton
Feedback received, but no comments left.
Reply from Pacific Towing and Salvage Ltd
Kia ora Dean,

Thank you for your review. However, I am concerned about the ratings you have given us as I want to make sure I fully understand your feedback.

Care of goods - 8: Could you please explain why you gave this rating? Loading your vehicle with a body kit attached took approximately 40 minutes, during which we were very careful to avoid any damages. Similarly, it took us around 30 minutes to unload the vehicle while you were present. I also showed you the pre-existing damages, which you were aware of. We take great care in handling our customers' goods and it would be helpful to know why you gave us an 8 for this category.

Professionalism - 6: I am sorry to hear that you found us lacking in professionalism. Can you please provide more details so I can address any concerns? Based on our text messages and phone calls, I couldn't find any instances of unprofessionalism. It would be helpful for me to know what specifically made you give us a rating of 6.

Punctuality - 6: I understand that I was supposed to pick up and deliver your vehicle to a workshop in Auckland on the same day. However, due to heavy traffic, my truck was delayed in West Auckland. I communicated this to you and you agreed to leave your vehicle overnight and have it delivered the next morning by 10:45 am. The truck arrived at the drop off point at 10:35 am. I believe it is unfair to give me a rating of 6 for punctuality unless you can clarify why you think this rating is appropriate.

Communication - 8: I apologize for being late. Before I could find a safe place to pull over and call you, you had already called me to check on my status. Thank you for giving us a rating of 8 for communication, and I do not wish to dispute this.

Dean, I want to make sure that any ratings or feedback you give us are fair and justified. As a small business, ratings have a big impact on our profile and I want to address any concerns you may have. If you have any valid reasons or evidence for your ratings, please let me know so we can investigate further. I invite you to respond to this email or review your rating.

I appreciate your time and I am looking forward to your response.

Ngā mihi,

Vandna
Reviewed 2 months ago
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9.5
Gmheh6
Tauwhare
Positive feedback received, but no comments left.
Reply from Pacific Towing and Salvage Ltd
Thank you Max for your great rating. I am pleased to be of service to you in the future.
Reviewed 2 months ago
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10
Aiyad
Auckland
Awesome professional team. Great service, thanks
Reply from Pacific Towing and Salvage Ltd
Thank you Aiyad for the great rating and very positive feedback.
Would love to provide my services again to u.
Cheers
Vandna
Reviewed 3 months ago
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10
Gavin
Waihi
Good service and communication. Friendly lady I spoke with. Would recommend there service.
Reply from Pacific Towing and Salvage Ltd
Thank you for the excellent rating and positive feedback. I am delighted to offer our services to you in the future.

Vandna
Reviewed 3 months ago
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9.0
Peter
Langs Beach
Positive feedback received, but no comments left.
Reviewed 4 months ago
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9.5
Drmaur
Whitianga
Very easy to work with. Thank you.
Reply from Pacific Towing and Salvage Ltd
Thank you Maureen for the great review. Sorry we had been late in delivery as SH was closed from Manukau due to overhead bridge damage by overheight vehicle. Our journey was delayed due to that.
Happy to serve you in future.
Cheers
Vandna
Reviewed 4 months ago
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10
Kimmac
Auckland
Amzing service
Reviewed 5 months ago
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9.0
Betty
Rotorua
Positive feedback received, but no comments left.
Reply from Pacific Towing and Salvage Ltd
Thank you for the great feedback and was nice dealing with you. Sorry about the delay at both ends.
Happy to provide my services to you in future.

Cheers
Vandna
Reviewed 5 months ago
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10
Sapan
Auckland
Hassle Free service. Came dropped went; smooth!
Reviewed 7 months ago
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10
Ben
Auckland
Positive feedback received, but no comments left.
Reply from Pacific Towing and Salvage Ltd
Thank you for the great rating Ben.
Reviewed 8 months ago
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10
Josh_j
Hamilton
Amazing service highly recommended
Reply from Pacific Towing and Salvage Ltd
Thank you for the great rating and very positive feedback.
Cheers
Vandna
Reviewed 9 months ago
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10
Dallas
Napier
Awesome Communication Awesome Help
Reviewed 9 months ago
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10
Darryl
Whakatane
Excellent service and communication. Would use again.
Reviewed 9 months ago
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10
John
Auckland
Brilliant result. On time and perfect delivery. Highly recommended.
Reply from Pacific Towing and Salvage Ltd
Thank you John for the great rating and feedback. Appreciate it.
Cheers
Vandna
Reviewed 9 months ago
Report review
10
Goldie
Auckland
Positive feedback received, but no comments left.
Reply from Pacific Towing and Salvage Ltd
Thank you for the great rating Goldie.
Reviewed 9 months ago
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10
Wangpe
Papamoa
Positive feedback received, but no comments left.
Reply from Pacific Towing and Salvage Ltd
Thank you Wangpe for great rating.
Vandna
Reviewed 9 months ago
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10
Erin
Ruawai
Positive feedback received, but no comments left.
Reply from Pacific Towing and Salvage Ltd
Thank you for the great rating, Erin. Much appreciated.
Reviewed 10 months ago
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9.0
Lee
South Head
Really made an extra effort to make sure things went OK
Reviewed 10 months ago
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10
Miles
Auckland
Positive feedback received, but no comments left.
Reviewed 10 months ago
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9.5
Dtorb5
Clarks Beach
Positive feedback received, but no comments left.
Reply from Pacific Towing and Salvage Ltd
Thank you for the great review overall. You have given 8 for the care of goods, so could you please advise what went wrong? The driver confirmed nothing was wrong, and that the car was delivered safely and carefully, and you didn't mention anything to the driver. I would love to hear your feedback so we can look into this.
Thanks, Vandna.
Reviewed 10 months ago
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