Company continuosly promised to called us back to finalize details and never returned a call. We called several times just to be told the person we needed to speak to was on another call and would call us back. After never getting a call back I insisted they put me on hold till the manager was available, it was only then i was able to have my questions anwered and a timeline laid out. But again on follow up calls we were promised on at least three different days that they would call us back and never did. We were on a time crunch as we were moving from Queenstown to Christchurch and needed a car moved. When we got the invoice the dates given was pick up 10th delivery 12th, the invoice was paid on the 5th we then.......... our landlord to call us on the 13th, concerned because the car was still there in Queenstown. When we booked we were told the car would be in Christchurch by the 12th. We than called the company, lucky enough to get someone on the phone to help us, this was the only time we received a call back. They told us they would get the car removed that day at least to a separate site so our landlord could at least move her new tenants in. But they were unable to deliver the car till the 20th a full 8 days after the agreed dates, as the car had no rego or wof I had organized with a garage to do work on the car to get it road legal and booked a trailer to take it to the garage on the 17th both bookings i then had to cancel and lucky without any fees being charged. Did I mention??? I was also on Holiday after the stress of the move to Christchurch so that also really sucked to have to stress about this stuff and make those calls while we were trying to decompress. Would never recommend or return to using this company.
Reviewed
2 days ago