Hello Deanna, first, the damage to your home items was caused by your family moving them by themselves, which you know very well. It is not appropriate to lie like this now. Second, WISEMOVE only supports fixed price quotations, which are based on your list of items. Look at the items you have increased several times, and we only charged an extra $60 in the end. I thought you would bow and thank us. Third, I have already told you that our arrival time will be after the first order is completed. It is difficult to estimate the exact time in advance. I will notify you half an hour in advance of the specific time. Where did the claim of being 40 minutes late come from? Fourth, the two professional movers I arranged are the best movers in New Zealand. They have served nearly a thousand families and have almost 100% good reviews. When they arrived at your house, they had to look at your family's white eyes. It was really frustrating to serve you. Thank you for your false evaluation. Simon

Hello Hussein, first of all, I am very surprised and shocked to receive such a review! We are the best moving company in New Zealand, and I can be very sure that the situation you described is 100% not caused by us! Due to the special situation of your move, the items to be moved out from the second floor need to go over the roof, so I arranged three of the most experienced movers for you. I believe you have already appreciated their smooth and professional moving skills. After they finished work and went home last night, I learned about the situation from the three of them separately. The descriptions of the three of them were the same. The washing machine did not go over the roof, but was taked directly from the first floor. It was very simple and smooth. When it arrived at your new home, you did not ask them to install it, just put it there. Moreover, they said your wife was pregnant, so they were very careful during the moving to avoid any noise. You know, with such considerate service, there is absolutely no chance of damaging the washing machine. Because the second order that day was to move a large and heavy pool table, the service for you was not the 20 cubic meter truck you booked, but you were lucky to use a 32 cubic meter truck. Therefore, your 15 cubic meters of items did not have to be crowded together, and your washing machine enjoyed an independent and safe space. It has been more than ten days since your move. I don’t know who in your home has touched this washing machine during this period. You can go to further investigate and collect evidence. Be a Sherlock Holmes, I believe you can find the real culprit! I can guarantee you 100% that the damage to this washing machine has nothing to do with us! Please return our innocence as soon as possible and change it to 10 point reviews for us! I wish you a happy family, and I wish your wife and baby peace and health! Thank you. Simon