TruckAbout Furniture Movers
- New Zealand
- Rated 9.5 (Outstanding)
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Truckabout Furniture Movers. NZ owned and Operating since 2015Who you'll be booking
Truckabout Furniture Movers offers fast, professional door-to-door delivery and moving services across New Zealand, ensuring your items are handled with care.
WEEKLY TRIPS FROM AUCKLAND TO DUNEDIN AND RETURN - ALL CITIES IN BETWEEN
# WINZ Authorized Supplier
# Trade Me Deliveries
# Moving
# Deliveries
# Storage
# City to City moves (entire country)
Truckabout Furniture Movers
We are a fast, professional, and door-to-door delivery service company based in Auckland and Christchurch, but we cover the whole of New Zealand.
With different vans (Hiace / Transit / Express Run) and 5 trucks, we are one step ahead of our competitors when it comes to service deliveries.
As a local, NZ family-owned business, we understand and value our core values and we would appreciate your business. (See our reviews.)
Our staff will tell you why they enjoy working with us. We are a fair company, locally owned and operated in NZ, and we pay our taxes and wages on time, every time.
We offer fast and friendly service at a reasonable price, with 100% focus on our customers.
Services Offered:
# WINZ Quote
# Inter-City Move
# Any Pickups or Drop-offs (including pallets)
# Flat Shifts / Removals
# Custom Deliveries
# Local Store Purchases (Collection and Delivery)
# Dangerous Goods (with all necessary licenses)
# Fragile Items
# Single or Multiple Item Drops - NATIONWIDE
We also offer EFTPOS / VISA services with a GST receipt available on request.
WINZ Quotes - Registered WINZ Supplier.
STORAGE:
We also provide storage options in Auckland, Wellington, and Christchurch for temporary storage needs.
TERMS AND CONDITIONS WHEN BOOKING VIA Wise Move - PLEASE READ CAREFULLY BEFORE BOOKING or Quote Accepting - Updated June 2021
1. All deposits are non-refundable unless the job is canceled by us. This is to compensate for the time and dates reserved specifically for your job. If Truckabout Furniture Movers cancels the job due to unforeseen circumstances, your deposits will be fully refunded.
2. Please ensure your Wise Move inventory is as accurate as possible. We allocate trucks based on this estimate and failure to list all goods may result in additional charges or items being left behind. Last-minute capacity is often sold at a premium.
3. ALL GOODS ARE CARRIED AT THE OWNERS' RISK as per the Carriers Act of New Zealand. WE DO NOT ACCEPT CLAIMS.
4. Goods carried into the property are taken at the owners' risk. We do not accept any liability for damages to the property at either end. We also act under instructions from our Client who has booked us and no one else
5. If you have asked for only 1 helper , please note that our driver work will be under your instructions and any damages occurring whilst loading, unloading or in transit, will be zero claims basis as well.
INSURANCE:
Personal effects, electronics, and household goods are deemed to be transported at the OWNERS' RISK and we do not accept claims pursuant to the Carriage of Goods Act 2015.
Should we be deemed responsible for intentionally damaging or losing items, our maximum liability will be your $200 home and contents insurance excess. You will be asked to file a claim.
We can also arrange Carrier's Liability Insurance.
* Needs to be pre-arranged with us and will incur extra costs, arranged through a third party.
* Maximum Claim for Carrier's Liability: $300 per item (beyond repair) if insurance is added.
Moving Day:
* All removals must be packed and ready to go.
* We do not assemble or disassemble furniture or move whiteware off cabinets.
* Our staff can assist in putting furniture in rooms, but this is done at the owners' risk. No liability is taken. No assembly or disassembly is included.
Television Sets:
Please note:
TVs that are not in a box are not covered by our Goods in Transit insurance if damaged. It is the customer's responsibility to box the TV (WE TAKE ALL CARE BUT).
MIRRORS:
ALL MIRRORS SHOULD BE PROFESSIONALLY PACKED. WE ARE NOT RESPONSIBLE FOR DAMAGES. WE WILL DO OUR BEST BUT NO CLAIMS WILL BE CONSIDERED.
Packed Boxes:
Please note that the maximum weight for an item is 20kg, according to OHS regulations. Customers often pack boxes that weigh 40 or 50kg, which is not acceptable. In such cases, we will not accept any claims for damages. It is the customer's responsibility to pack boxes weighing no more than 20kg and with a maximum size of 50cm x 50cm.
Packaging:
All goods are to be packaged and ready to go on Pickup Day. If goods are not packaged, we may cover them with moving blankets for the journey, but no claims will be accepted if furniture /item is damaged or arrives dirty.
Car / Bike / Motorbike Parts:
We do not accept claims for second-hand parts or fittings.
Chest of Drawers:
All chests and drawers must be empty and not filled with clothes or belongings. This makes it harder to lift and increases the risk of breakage during long trips. No claims will be accepted if boxes are filled.
Terms and Conditions for Cancellations:
In the event of cancellations or change of mind, the following applies:
Pickup cancellations 96 hours or earlier:
40% of the full booking cost.
Pickup cancellations 24 to 96 hours prior to pickup:
50% of the total cost.
Pickup cancellations 24 hours or less:
100% of the full cost.
The customer will be billed accordingly and must pay within 2 days. Failure to do so will result in the matter being referred to a debt collection agency such as Baycorp.
Ferries for SOUTH ISLAND BOOKINGS:
If a ferry has been booked and the customer cancels, they will be liable for the full ferry costs. The above cancellation policy also applies.
When booking:
Please note that quotes are based on the inventory list provided on the Wise Move platform. We do not charge by the hour but according to the list provided by the customer. Any additional items will incur extra charges or may be left behind.
PAYMENTS:
Payments must be made on or before the delivery day. No other terms are allowed.
CREDIT CARD payments have a surcharge ad imposed by banks 2.5 to 3.5 %
Unpaid Bills:
Unpaid bills will be referred to collection agencies for collection. All costs will be borne by the customer.
"BY ACCEPTING THIS QUOTE ON Wise Move, YOU AGREE TO OUR TERMS AND CONDITIONS."
Services
-
Verified
- Identity
- Proof of address
- Phone number
-
Completed 311 jobs
- Driven over 18,588 km
-
Speaks
- English
- Fijian
- Hindi
- Has 42 active quotes now
9.5
Outstanding
From 251 reviews
Communication
9.5
Punctuality
9.5
Care of Goods
9.5
Professionalism
9.5
10
Serena
Christchurch
Both were really lovely and friendly, quick and efficient! They were in and out so fast and really careful with handling my belongings. Highly recommend using them!
Response from TruckAbout Furniture Movers
Thanks for your lovely review Serena. See you next time
Reviewed
4 days ago
Report review
9.0
Robin
Thomsons Crossing
Thank you Roland, Naveen and the Invercargill and Christchurch crew. A job well done. Happy to recommend Truck About Movers. 🙂🙂
Response from TruckAbout Furniture Movers
Thanks Robin. It was a pleasure doing your removal. Hope you enjoying your new place.
Thanks kindly
Ronald & Team
Reviewed
4 weeks ago
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10
Rhiannon
Christchurch
Positive feedback received, but no comments left.
Response from TruckAbout Furniture Movers
Thanks for your 10 star review.
Reviewed
1 month ago
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10
Takamu
Kirwee
The service was absolutely excellent and punctual. It went above and beyond the rating star. Thank you very much.
Response from TruckAbout Furniture Movers
Thanks for your lovely review. Looking forward to see you in near future.Thanks kindly
Ronald & Team
Truckabout Furniture Movers
Reviewed
1 month ago
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4.5
Angean
Rolleston
Was quite disappointed in this service. I had booked a 40cube truck to shift my house load. The truck arrived almost two hours late and was only half that size. It took two trips to empty the house. I had the people that had purchased my house, sitting waiting to move in and they ended up having to cancel their movers as we were not out until almost 5pm when we should have been out by 1pm. I have now been left liable for their additional storage and costs to reschedule their move.
My items were all clearly labeled as to where they needed to be placed in my new home but most of it just ended up being put in the garage. I have also found some furniture damaged, and items that were labeled as fragile (framed photos) the boxes were crushed and glass broken
There was no communication from Truckabout to say the right truck wasnt coming or that they were running late. What was a well planned out move turned out to be a stressful and costly exercise.
My items were all clearly labeled as to where they needed to be placed in my new home but most of it just ended up being put in the garage. I have also found some furniture damaged, and items that were labeled as fragile (framed photos) the boxes were crushed and glass broken
There was no communication from Truckabout to say the right truck wasnt coming or that they were running late. What was a well planned out move turned out to be a stressful and costly exercise.
Reviewed
2 months ago
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10
Christopher
Ealing
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10
E
Twizel
The fantastic moving team were friendly, accommodating and very hard working at both the pick up and delivery locations. We enjoyed working with them and would definitely recommend to others.
Response from TruckAbout Furniture Movers
Thanks for your review. Happy to work with you in near future.
Reviewed
5 months ago
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10
Nicola
Burnham
Have used previously and great standard of service, thank you!
Reviewed
5 months ago
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10
DoNna
Christchurch
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3.5
Sahib
Richmond
I haven’t get my furniture secured. I got some scratches on my brand new fridge & Dining table.
Reviewed
6 months ago
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10
Daniel
Ashburton
A fantastic experience from start to finish. Ronald and his team were exceptional in all ways. Great communication and everything went exactly as hoped. I cannot fault the team and will definitely use again and recommend to others, simply brilliant all round!
Reviewed
6 months ago
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9.5
Jessica
Christchurch
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10
Cam
Christchurch
Very careful loading unloading very friendly and great price would highly recommend
Reviewed
7 months ago
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10
Downun
Christchurch
Wonderful people very professional. Turned up on time and completed work above and beyond what I had asked. Thank you very much Ronald and your team.
Reviewed
7 months ago
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10
Marcia
Rolleston
Ronald’s guys were on time, patient, efficient, and really hard working. Ronald was really accommodating to us going over time. Will absolutely use them again. Thanks for making a stressful day heaps less stressful.
Reviewed
7 months ago
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10
Conner
Christchurch
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10
Ben
Christchurch
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10
Amy
Christchurch
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10
Gary
Christchurch
Cheers lads, great service and a great job! Quick and professional.
Reviewed
1 year ago
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10
Karsten
Nelson
Excellent service and communications from the TruckAbout team. Highly professional movers and will definitely use them again in future.
Reviewed
1 year ago
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10
Alex
Christchurch
I tried to schedule the move in the evening and received a response quickly. They arrived on time the next day and completed the job perfectly and swiftly. I am very grateful to them and highly recommend their service.
Reviewed
1 year ago
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9.5
Pamela
Christchurch
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9.5
Victor
Christchurch
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9.5
Ben
East Taieri
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9.5
Jenny
Christchurch
A bit later than first said but comunicated that it would be later so it was all good
Reviewed
1 year ago
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10
Roslyn
Morven
Great team to work with, cannot recommend enough! Made such a stressful job so easy. Thank you so much!
Reviewed
1 year ago
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10
Sam
Invercargill
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9.5
Christine
Dunedin
Positive feedback received, but no comments left.
Response from TruckAbout Furniture Movers
Thanks for your review, We offered free wrapping for this cabinet, but still we lacked. Please do let us know where we lacked in care
Reviewed
1 year ago
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10
Grant
Springston
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10
Nick
Christchurch
Positive feedback received, but no comments left.
Reviewed
1 year ago
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