We moved from a city flat to a house.
The movers were 30 minutes late and didn't communicate this. I had to chase them up twice.
We requested 3 movers, only 2 showed up. They assured me a 3rd person would be present shortly, no-one arrived despite us asking three times for this. We paid for 3 people.
Their response was "this is a busy time of the year for moving" and their colleagues were doing another job. I said I had booked and paid for 3 people, this should be guaranteed when you accepted the booking.
It took them 4 hours to empty a 2 bedroom flat with lift access.
Because they took so long, me, my husband and a friend helped them to unpack at the other end.
They said we had more boxes than the initial quote however I have no proof that a formal count was done. In saying this, we didn't do a final count either.
They took care of our belongings and everything was packed well. They were friendly.
Overall, this company looks like they accept as many jobs as possible and don't stick with the confirmed booking. I haven't recommended to my friends who have moved.
Reviewed
3 weeks ago