This was the most disappointing move I have experienced. I do not recommend this company. The communication was terrible, they showed up half an hour early. The team was misinformed about the amount of things I had. Once my things were loaded onto the truck they said I would have to wait 6 hours until the would arrive (even though it was a 3.5 hour drive). They were then late by another 1.5 hours. One staff member threw a tantrum when he saw the stairs at the property. I had well informed the owner Glen of the stairs and raised pathways to the property during the process of obtaining a quote. I was then told the two employees with me had injuries and were struggling to move my things. They then gave up stating they would need a different team to do it. 12 hours later and a lot of drama my things were in. But everything was so dirty as they had to keep stopping and putting things down on the leafy/dirty pathway. I was not impressed.
Reply from Text A Truck LTD
Imagine being upset that your movers are early and not late.
Imagine not explaining your job correctly so the team was under resourced.
Imagine complaining that a staff member got upset that they injured themselves on-site but you had to wait for a replacement team.
Imagine complaining we didn’t communicate when the lead hand sorted said replacement team
Imagine threatening poor reviews if discounts weren’t provided.
Feel like this says more about you than our organisation