TruckAbout Furniture Movers
- New Zealand
- Rated 9.5 (Outstanding)
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Truckabout Furniture Movers. NZ owned and Operating since 2015Who you'll be booking
Truckabout Furniture Movers offers fast, professional door-to-door delivery and moving services across New Zealand, ensuring your items are handled with care.
WEEKLY TRIPS FROM AUCKLAND TO DUNEDIN AND RETURN - ALL CITIES IN BETWEEN
# WINZ Authorized Supplier
# Trade Me Deliveries
# Moving
# Deliveries
# Storage
# City to City moves (entire country)
Truckabout Furniture Movers
We are a fast, professional, and door-to-door delivery service company based in Auckland and Christchurch, but we cover the whole of New Zealand.
With different vans (Hiace / Transit / Express Run) and 5 trucks, we are one step ahead of our competitors when it comes to service deliveries.
As a local, NZ family-owned business, we understand and value our core values and we would appreciate your business. (See our reviews.)
Our staff will tell you why they enjoy working with us. We are a fair company, locally owned and operated in NZ, and we pay our taxes and wages on time, every time.
We offer fast and friendly service at a reasonable price, with 100% focus on our customers.
Services Offered:
# WINZ Quote
# Inter-City Move
# Any Pickups or Drop-offs (including pallets)
# Flat Shifts / Removals
# Custom Deliveries
# Local Store Purchases (Collection and Delivery)
# Dangerous Goods (with all necessary licenses)
# Fragile Items
# Single or Multiple Item Drops - NATIONWIDE
We also offer EFTPOS / VISA services with a GST receipt available on request.
WINZ Quotes - Registered WINZ Supplier.
STORAGE:
We also provide storage options in Auckland, Wellington, and Christchurch for temporary storage needs.
TERMS AND CONDITIONS WHEN BOOKING VIA Wise Move - PLEASE READ CAREFULLY BEFORE BOOKING or Quote Accepting - Updated June 2021
1. All deposits are non-refundable unless the job is canceled by us. This is to compensate for the time and dates reserved specifically for your job. If Truckabout Furniture Movers cancels the job due to unforeseen circumstances, your deposits will be fully refunded.
2. Please ensure your Wise Move inventory is as accurate as possible. We allocate trucks based on this estimate and failure to list all goods may result in additional charges or items being left behind. Last-minute capacity is often sold at a premium.
3. ALL GOODS ARE CARRIED AT THE OWNERS' RISK as per the Carriers Act of New Zealand. WE DO NOT ACCEPT CLAIMS.
4. Goods carried into the property are taken at the owners' risk. We do not accept any liability for damages to the property at either end. We also act under instructions from our Client who has booked us and no one else
5. If you have asked for only 1 helper , please note that our driver work will be under your instructions and any damages occurring whilst loading, unloading or in transit, will be zero claims basis as well.
INSURANCE:
Personal effects, electronics, and household goods are deemed to be transported at the OWNERS' RISK and we do not accept claims pursuant to the Carriage of Goods Act 2015.
Should we be deemed responsible for intentionally damaging or losing items, our maximum liability will be your $200 home and contents insurance excess. You will be asked to file a claim.
We can also arrange Carrier's Liability Insurance.
* Needs to be pre-arranged with us and will incur extra costs, arranged through a third party.
* Maximum Claim for Carrier's Liability: $300 per item (beyond repair) if insurance is added.
Moving Day:
* All removals must be packed and ready to go.
* We do not assemble or disassemble furniture or move whiteware off cabinets.
* Our staff can assist in putting furniture in rooms, but this is done at the owners' risk. No liability is taken. No assembly or disassembly is included.
Television Sets:
Please note:
TVs that are not in a box are not covered by our Goods in Transit insurance if damaged. It is the customer's responsibility to box the TV (WE TAKE ALL CARE BUT).
MIRRORS:
ALL MIRRORS SHOULD BE PROFESSIONALLY PACKED. WE ARE NOT RESPONSIBLE FOR DAMAGES. WE WILL DO OUR BEST BUT NO CLAIMS WILL BE CONSIDERED.
Packed Boxes:
Please note that the maximum weight for an item is 20kg, according to OHS regulations. Customers often pack boxes that weigh 40 or 50kg, which is not acceptable. In such cases, we will not accept any claims for damages. It is the customer's responsibility to pack boxes weighing no more than 20kg and with a maximum size of 50cm x 50cm.
Packaging:
All goods are to be packaged and ready to go on Pickup Day. If goods are not packaged, we may cover them with moving blankets for the journey, but no claims will be accepted if furniture /item is damaged or arrives dirty.
Car / Bike / Motorbike Parts:
We do not accept claims for second-hand parts or fittings.
Chest of Drawers:
All chests and drawers must be empty and not filled with clothes or belongings. This makes it harder to lift and increases the risk of breakage during long trips. No claims will be accepted if boxes are filled.
Terms and Conditions for Cancellations:
In the event of cancellations or change of mind, the following applies:
Pickup cancellations 96 hours or earlier:
40% of the full booking cost.
Pickup cancellations 24 to 96 hours prior to pickup:
50% of the total cost.
Pickup cancellations 24 hours or less:
100% of the full cost.
The customer will be billed accordingly and must pay within 2 days. Failure to do so will result in the matter being referred to a debt collection agency such as Baycorp.
Ferries for SOUTH ISLAND BOOKINGS:
If a ferry has been booked and the customer cancels, they will be liable for the full ferry costs. The above cancellation policy also applies.
When booking:
Please note that quotes are based on the inventory list provided on the Wise Move platform. We do not charge by the hour but according to the list provided by the customer. Any additional items will incur extra charges or may be left behind.
PAYMENTS:
Payments must be made on or before the delivery day. No other terms are allowed.
CREDIT CARD payments have a surcharge ad imposed by banks 2.5 to 3.5 %
Unpaid Bills:
Unpaid bills will be referred to collection agencies for collection. All costs will be borne by the customer.
"BY ACCEPTING THIS QUOTE ON Wise Move, YOU AGREE TO OUR TERMS AND CONDITIONS."
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Completed 342 jobs
- Driven over 29,070 km
- Has 23 active quotes now
9.5
Outstanding
From 271 reviews
Communication
9.5
Punctuality
9.5
Care of Goods
9.5
Professionalism
9.5
10
Wayne
Christchurch
Positive feedback received, but no comments left.
Reviewed
2 weeks ago
10
John
Auckland
Great customer service and went well and beyond what was required.
Reviewed
2 weeks ago
10
Shenee
Christchurch
10
Mark
Christchurch
Made moving bulky items easy, even with a tricky move. I’d happily use them again.
Response from TruckAbout Furniture Movers
Thank for your feedback Mark. We really appreciate it.See you next time
Reviewed
1 month ago
9.0
Trish
Newland
Positive feedback received, but no comments left.
Reviewed
2 months ago
9.5
Jeanie
Lowburn
Positive feedback received, but no comments left.
Reviewed
2 months ago
6.5
Wayne
Paraparaumu
The boys were easy to deal with. The main guy communicated well in terms of messages per se. A challenge was “we’ll pick up on this date or that date “. I was not in a rush and so was ok with this. It ended up being me contacting them to confirm when the pick up was going to happen. On the day the main driver had some issues. I’m not really sure what. This meant I had to leave home and meet him at the pick up address. By the time he arrive is was over an hour late due to the earlier issue. On the day there was communication but it was vague. I lost about an hour waiting at the address where the pick up was arranged. The guy that eventually turned up was a little stressed and very apologetic. I felt for him. He’d had a bad day. I then pointed out to him that he had a flat tyre on his trailer. That made his day worse! I helped him locate the spare and the wheel brace. But the brace didn’t fit the wheel nuts. The poor guy have to visit the warehouse and buy a new spanner so he could change the wheel. These things happen. Having said all of that the people I dealt with were courteous and professional. The goods I freighted arrived in perfect condition a couple of days later. Hope this does sound harsh. We all have bad days. I didn’t berate or complain and despite everything I would give these guys another go.
Reviewed
3 months ago
10
Cameron
Silverdale
Outstanding service will use them for my bike moves in future!!
Response from TruckAbout Furniture Movers
Thanks for your lovely review Cameron. See you next time
Reviewed
3 months ago
10
George
Dunedin
Amazing, highly recommend this friendly, efficient company!!
Reviewed
3 months ago
10
Kate
Ōtaki
This team bent over backwards to pick up and deliver in a timely manner. Communication was excellent. The people ever so nice. Many thanks for a job well done
Response from TruckAbout Furniture Movers
Thanks Kate for your lovely review
Reviewed
3 months ago
9.5
Julie
Darfield
9.0
Charli
Christchurch
10
Anais
Christchurch
Absolutely stoked with this company. Have used a few the last couple of years that were disappointing but the guys from TruckAbout were amazing! Quick, prepared well and just willing to go the extra mile. Super friendly and professional! Thank you :)
Absolutely reccomend ⭐️⭐️⭐️⭐️⭐️
Absolutely reccomend ⭐️⭐️⭐️⭐️⭐️
Reviewed
3 months ago
10
Rickkert
Richmond
10
Wayne
Christchurch
First time I use this company and was very professional from start to finish
Reviewed
3 months ago
10
Mary
Akaroa
Excellent company to deal with. They took great care of the transfer of my grand piano from one address to another. I can recommend them without reservation.
Mary Farrell
Mary Farrell
Response from TruckAbout Furniture Movers
Thanks Mary for the lovely review. See you next time.
Reviewed
4 months ago
8.5
Sunho
Rolleston
9.5
Marnel
Christchurch
Awesome team. Very friendly and super helpful. Thanks guys!! Would use in the future 👍🏼
Response from TruckAbout Furniture Movers
Thank you for your review. It was a pleasure to assist with your move. See you next time.Ronald & Team
Reviewed
5 months ago
10
Fraser
Lincoln
These guys are fantastic, friendly, professional and courteous. Highly recommended.
Response from TruckAbout Furniture Movers
Thanks for the amazing review. See you next timeThanks kindly
Ronald & Team
Reviewed
5 months ago
10
Carla
Darfield
10
Serena
Christchurch
Both were really lovely and friendly, quick and efficient! They were in and out so fast and really careful with handling my belongings. Highly recommend using them!
Response from TruckAbout Furniture Movers
Thanks for your lovely review Serena. See you next time
Reviewed
6 months ago
9.0
Robin
Thomsons Crossing
Thank you Roland, Naveen and the Invercargill and Christchurch crew. A job well done. Happy to recommend Truck About Movers. 🙂🙂
Response from TruckAbout Furniture Movers
Thanks Robin. It was a pleasure doing your removal. Hope you enjoying your new place.
Thanks kindly
Ronald & Team
Reviewed
6 months ago
10
Rhiannon
Christchurch
Positive feedback received, but no comments left.
Response from TruckAbout Furniture Movers
Thanks for your 10 star review.
Reviewed
7 months ago
10
Takamu
Kirwee
The service was absolutely excellent and punctual. It went above and beyond the rating star. Thank you very much.
Response from TruckAbout Furniture Movers
Thanks for your lovely review. Looking forward to see you in near future.Thanks kindly
Ronald & Team
Truckabout Furniture Movers
Reviewed
7 months ago
4.5
Angean
Rolleston
Was quite disappointed in this service. I had booked a 40cube truck to shift my house load. The truck arrived almost two hours late and was only half that size. It took two trips to empty the house. I had the people that had purchased my house, sitting waiting to move in and they ended up having to cancel their movers as we were not out until almost 5pm when we should have been out by 1pm. I have now been left liable for their additional storage and costs to reschedule their move.
My items were all clearly labeled as to where they needed to be placed in my new home but most of it just ended up being put in the garage. I have also found some furniture damaged, and items that were labeled as fragile (framed photos) the boxes were crushed and glass broken
There was no communication from Truckabout to say the right truck wasnt coming or that they were running late. What was a well planned out move turned out to be a stressful and costly exercise.
My items were all clearly labeled as to where they needed to be placed in my new home but most of it just ended up being put in the garage. I have also found some furniture damaged, and items that were labeled as fragile (framed photos) the boxes were crushed and glass broken
There was no communication from Truckabout to say the right truck wasnt coming or that they were running late. What was a well planned out move turned out to be a stressful and costly exercise.
Reviewed
8 months ago
10
Christopher
Ealing
10
E
Twizel
The fantastic moving team were friendly, accommodating and very hard working at both the pick up and delivery locations. We enjoyed working with them and would definitely recommend to others.
Response from TruckAbout Furniture Movers
Thanks for your review. Happy to work with you in near future.
Reviewed
11 months ago
10
Nicola
Burnham
Have used previously and great standard of service, thank you!
Reviewed
11 months ago
10
DoNna
Christchurch
3.5
Sahib
Richmond
I haven’t get my furniture secured. I got some scratches on my brand new fridge & Dining table.
Reviewed
1 year ago
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