Disappointed that the movers were surprised to find out we had a chiller to be moved, despite providing photos. They seemed inexperienced about moving it and it was damaged in the process. Apart from that they were friendly!
Reply from Trust Movers & Freight
Thanks for your rating. We were aware of this scenario as our team wasn't surprised about the chiller. They were surprised about where it had to go. The access at the delivery point wasn't explained properly as the doorway we had to take the commercial fridge through was too low. During the move, if we had to force it to fit, it would have caused damage to your fridge, which unfortunately happened in the end. We were not happy about this either. Having full information regarding the move is very important to us and to our team members.