Waikato Rapid Carriers

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Hi

We're thrilled at the opportunity to assist you with your junk removal, delivery, or move. Here are some common questions along with our answers:

Q&A

Do you offer insurance?
While our prices don’t include insurance, we can arrange it for you. Our maximum 'carriers' liability' is $2000 per job under "limited carriers' risk." We recommend checking with your own insurance provider as you might already be covered. Alternatively, we can set up temporary insurance through our provider for an additional cost, which will be added to your final quote.

When will my movers arrive?
For local bookings, we typically offer morning (9-11 am) or afternoon (1-3 pm) time slots for same-day pick-up and delivery.

How long will my delivery take?
Delivery times vary based on the destination. For metro areas, it's usually the same day. Regional areas (within 3 hours' driving distance) are usually delivered overnight. For inter-island relocations, it can take 4-7 days depending on ferry scheduling. Please note that larger house moves have priority, which may sometimes result in smaller jobs being delayed due to capacity constraints if the volume is misreported.

Does my quote include packing and wrapping items?
No, we only take items as they are presented. While we use blankets to protect items, we recommend wrapping anything that could be marked or scratched. If you'd like us to pack for you, there's an additional charge: For up to a 10 cubic load with two movers, we charge $70 + GST for packing service, including material costs.

I think I have more items than I originally listed. Will this affect my quote?
If you realize you have more items than originally estimated, please contact us immediately, preferably before the job starts. We want to ensure we have enough space to complete your job properly. If your volume exceeds the original estimate, we'll adjust your invoice accordingly.

I've booked a quote to transport a boat trailer. How does this work?
Please note all boats are towed behind a 3.2-tonne tow capacity late model utility vehicle or furniture truck. If the customer's trailer is towable and can be used to tow a boat, it must be roadworthy, legal, and fit for transport. They must be insured or have arrangements for us to organize insurance for you. We won't tow an uninsured boat and trailer, and our standard terms state our maximum liability is $2000 per job.

I have booked a car for transport. How does this work?
We have one car transporter-trailer that delivers cars while delivering furniture. The vehicles we carry must be able to be driven for loading and unloading purposes. Our maximum liability of $2000 per customer vehicle applies, and we are happy to arrange insurance for you if required.

How do I pay for this? Do I need to pay a deposit?
We only require a 50 percent deposit on any job valued at more than $2000 with the balance to be settled before completion of the job, this is non-refundable, with the only exception being if we are unable to complete the job. Payments can be made in cash or via internet direct banking. Upon accepting our quote, we will then send you our invoice with payment instructions.

'Do you do WINZ quotes?
Yes, we are registered with WINZ as a supplier more than happy to provide this for you.

Rest assured, we aim to make this process as easy and stress-free as possible to ensure the job gets done safely and on time.

Waikato Rapid Carriers (WRC)

SERVICES AGREEMENT

By accepting my quote, you, 'the customer,' are agreeing to the following 'Terms and Conditions.'

PARTIES: This Agreement ("Agreement") is executed as of the date and time the customer accepts
the service provider’s quote, between Justin Winiata (Waikato Rapid Carriers), referred to as the
"Service Provider," and the undersigned individual or entity, referred to as the "Customer."

SERVICES: The Service Provider agrees to provide either commercial goods, furniture, or rubbish
removal, or carrying and/or towing services ("Property") using the Service Provider's removal and
towing vehicle.

TERMS AND CONDITIONS:

1. OWNERSHIP AND INSURANCE: a. The Customer asserts ownership of the Property or possesses.
the necessary authorizing for the job, moving personal and commercial items. b. The Customer
acknowledges that the Service Provider's insurance may not cover damage or loss to the customers.
property whilst in the temporary possession of the service provider. c. The Customer is responsible.
for maintaining insurance on the Property, assuming any risk not covered by the Service Provider's
insurance, thus carrying the property at the owner's risk.

2. CUSTOMER'S INSURANCE OBLIGATION: a. The Customer commits to maintaining insurance.
coverage on the Property during towing. b. In the absence of insurance, the Service Provider may
offer temporary coverage at an additional cost, subject to the Customer's acceptance or declination.

3. LIABILITY LIMITATION: a. The Service Provider's liability for Property damage is limited to their
insurance coverage, if applicable. b. The Customer agrees that the Service Provider is not liable for
indirect, consequential, or special damages related to towing services, and the goods are transported.
at the owner's risk.

4. PAYMENT: a. The Customer agrees to pay the agreed-upon price/fee specified in the Service.
Provider's quote as listed on Wise Mover.co.nz website. b. Additional charges may apply for
temporary insurance coverage if chosen by the Customer. c. Note: Payments, unless paid by cash.
upon the day/time of delivery, internet payments must be made and cleared upon delivery of the
items to the customer. The service provider reserves the right to withhold the customer's property.
until payment is completed.

5. CANCELLATION: a. The Customer may cancel the services with at least 24 hours' notice. b. The
Service Provider reserves the right to charge a cancellation fee if notice is not provided within the
specified timeframe. c. Note: All quotes and invoice payments are non-refundable.

6. Governing Legislation:
 This agreement shall be governed by and construed in accordance with the Contract and
Commercial Law Act 2017.
IN WITNESS WHEREOF, the Parties hereto have executed this Services Agreement as of the effective
Date of the Customer's acceptance of the service provider’s listed quote.

Reviews

9.9
Exceptional
From 16 reviews
Communication
10
Punctuality
10
Care of Goods
10
Professionalism
10
10
Leonie
Tauranga
Most careful movers I’ve ever used. Justin and Jasmine were absolute professionals and lived up to all their good reviews! Thanks for getting us into our new place, really appreciated your time and patience.
Reply from Waikato Rapid Carriers
Hi Loenie, thanks very much for your kind words and awsome review. we aim to grow and improve our services as we go, so glad your happy with our services which also supports our cause as we also donate our services by supporting our vulnerable people in our community whom we serve aswell.

All the best

Justin WRC
Reviewed 1 month ago
Report review
10
Bopptl
Mount Maunganui
Thoroughly recommend these guys.
Reply from Waikato Rapid Carriers
Hi there, thanks very much for you review!, more than happy to be of services, and look forward to the next opportunity to service you.
Reviewed 1 month ago
Report review
10
Amelia
Putāruru
Absolutely wonderful service. Amazing at communication and a reasonable price. So fast to get my puppy to me (next day delivery) and she was so well looked after on the journey. Highly recommend!
Reply from Waikato Rapid Carriers
Hi Amelia, thanks so much for your review, was an absolute pleasure to service your request, all the best.

Justin WRC
Reviewed 1 month ago
Report review
10
Gaston
Tauranga
Positive feedback received, but no comments left.
Reply from Waikato Rapid Carriers
Hi Gaston, nice to have met you, thanks for your review, much appreciated and all the best...
Reviewed 1 month ago
Report review
9.5
Daniel
Hamilton
Great job by Justinand the guys. Would recommend to anyone needing moving services. Also very competitive rate.
Reply from Waikato Rapid Carriers
Hi Daniel, thanks for your review, we strive to improve our services anyway we can, pleasure servicing your job, all the best.
Reviewed 1 month ago
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10
Colin
Hamilton
Justin provided a very professional service moving our piano for us. I would absolutely recommend his company to you if you require a moving service.
Reply from Waikato Rapid Carriers
Hi Colin

Much appreciated of your feedback, and thank you for your kind-words, as you know we strive to provide outstanding service no matter how big or small the job, and 'i go that extra mile to make sure our clients are satisfied with the job.

Enjoy your piano and all the best...

Kind Regards

Justin WRC
Reviewed 2 months ago
Report review
10
Jacob
Hamilton
Justin and his team went above and beyond. Would highly recommend.
Reply from Waikato Rapid Carriers
Hi Jacob, absolute pleasure, I strive to complete all jobs I engage (big or small) at the highest level possible to achieve this out-come,
Feel free to recommend me to friends and family, should they need similar services, I am here to assist.

All the best in your new house & welcome to Nawton (our community)

Regards

Justin
Reviewed 3 months ago
Report review
10
Mel
Cambridge
Fantastic service and communications from Waikato Rapid Carriers!! Would highly recommend.
Reply from Waikato Rapid Carriers
Thankyou so much for your kind words and support of our small yet growing business, would love the opportunity to continue our service with you moving forward.

Kind Regards

Justin (WRC)
Reviewed 3 months ago
Report review
10
Jen_an
Hamilton
Positive feedback received, but no comments left.
Reply from Waikato Rapid Carriers
Hi Jen, thanks very much for your feed-back, we are a unique business where we support those less fortunate and have disabilities, your business helps to nurture and grow their aspirations and lively hoods specially for those learning this business of 'removal & delivery services'

All the best

Justin (manager WRC)
Reviewed 3 months ago
Report review
10
Eris
Auckland
Transported our cat from Waiuku to Wellington with care!
Reply from Waikato Rapid Carriers
Hi Sally, thanks very much for your feed-back, we are a unique business where we support those less fortunate and have disabilities, your business helps to nurture and grow their aspirations and lively hoods specially for those learning this business of 'removal & delivery services'

All the best

Justin (manager WRC)
Reviewed 3 months ago
Report review
10
Sally
Auckland
I chose this carrier base on a combo of price and rating (he was v reasonable but not the cheapest). Very happy with his communication and service. Was excellent.
Reply from Waikato Rapid Carriers
Hi Sally, thanks very much for your feed-back, we are a unique business where we support those less fortunate and have disabilities, your business helps to nurture and grow their aspirations and lively hoods specially for those learning this business of 'removal & delivery services'

All the best

Justin (manager WRC)
Reviewed 3 months ago
Report review
9.0
Nathan
Tauranga
Positive feedback received, but no comments left.
Reviewed 3 months ago
Report review
10
Hollyj
Tauranga
Justin and his team went above and beyond to ensure all my things arrived across the country safely. I had many more items than I had anticipated (including a massive TV) and they found a way to make it work. The new property also had a lot of stairs and tight parking that Justin made look like light work, you can tell he is passionate about helping others and is just a great human being, loved working with those two and couldn’t recommend them any higher. Nga Mihi
Reply from Waikato Rapid Carriers
HI Holly, thankyou for your awesome review!, happy to service you and or anyone you know who needs our service, let me know.

Have a great day & all the best...

Justin
Reviewed 3 months ago
Report review
10
Rachel
Cambridge
Positive feedback received, but no comments left.
Reply from Waikato Rapid Carriers
Thankyou so much for your review, and feel free to use us again should you need us.

Cheers

Justin
Reviewed 3 months ago
Report review
10
Frances
Carterton
Excellent, efficient service and outstanding communication. Highly recommend.
Reply from Waikato Rapid Carriers
Thankyou Frances for your kind words and review, absolute pleasure to meet and deal with, feel free to contact me again should you need us in future.

Kind Regards

Justin
Reviewed 3 months ago
Report review
10
Bennyt
Hamilton
Very professional and courteous. Would do business with Justin again.
Reply from Waikato Rapid Carriers
Thankyou Benny, absolute pleasure to meet you and carry out your request,
all the best

Justin
Reviewed 3 months ago
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