Not a great experience. They showed up an hour late, and it seemed they just wanted to rush through everything as quickly as possible.
There was no respect or care taken with our belongings.
Luckily we didn’t get them to move any precious or fragile items, bc they were banging things all over the place. It was very stressful to witness.
Response from XMOVERS
Thank you for the feedback, Celia. We’re sorry you weren’t happy with the move, but we don’t feel the review fairly reflects what happened.
Our estimated arrival time was 11 am, and our previous job ran over, which caused the delay. We let you know beforehand and arrived before 12 pm. Once we arrived, our team worked through the move and took care with your belongings. All furniture was wrapped and securely strapped for transport, including a fragile TV that wasn’t boxed, and no damage was caused to your belongings.
We also completed additional work that wasn’t included in the original booking at no extra cost.
We stand by the work our team carried out and the care taken with your belongings. We’re disappointed you felt this way, but we wanted to provide some context for anyone reading the review.