XMOVERS

Thank you for your feedback. We’re disappointed to read this as the truck size was based on the original inventory list and photos provided to us, which indicated that the booked truck was more than sufficient.

On the day, there was significantly more than what was originally provided, roughly double the overall inventory, including multiple large items and ten times the number of boxes originally stated. We were also contacted only the day before with the additional inventory, which was very short notice for a long distance move.

Despite the significant increase in the amount of inventory, we completed a full load and did not charge you anything extra. The items left behind were only a small number of minor items.

We feel this context is important, as the truck was suitable for the inventory originally provided. We always do our best to accommodate changes, but the vehicle can only be allocated based on the information supplied when the booking is made.