Reply from You Hate Towing Limited
Hey Sally,
Can I ask why it’s a 5.5 feedback when my driver arrived at the shop late due to a breakdown (30 minutes late)?
Then I sent him back down empty and back up the next working day to pick up the car and have it dropped off within 7 hours of pick-up. It was dropped off before the deadline that was given.
We’re sorry that breakdowns happen and traffic, etc. We can’t always control the way everything works in the world of transport.
Sorry you feel that way about the job. Your client was very happy and was praising us.
Have a nice day, Sally.