Aotearoa Auto Haulage Ltd

AOTEAROA AUTO HAULAGE – TERMS & CONDITIONS

Nationwide vehicle relocation specialists. We provide professional drivers, insured transport, and reliable vehicle transportation services throughout New Zealand. Our goal is simple: to move your vehicle quickly, safely, and with excellent customer service. We are committed to making vehicle transportation easy and stress-free.

INSURANCE

Contract and Commercial Law Act 2017 – Limited Carrier’s Risk

Under the Contract and Commercial Law Act 2017, Aotearoa Auto Haulage operates under Limited Carrier’s Risk. Unless damage is caused by our negligence or fault, we are not responsible for any loss, damage, theft, mechanical failure, or contents left inside the vehicle while it is in transit, parked, stored, or otherwise in our care.

In the unlikely event that Aotearoa Auto Haulage is found liable for damage caused by our negligence, our insurance cover is limited to a maximum of $2,000 (including GST) per vehicle.

Customers are strongly advised to maintain comprehensive motor vehicle insurance and confirm that their policy includes cover for vehicles “in transit between places in New Zealand” when transported by a licensed vehicle transport operator.

VEHICLE CONTENTS

Any personal belongings left inside the vehicle are transported entirely at the owner’s risk. Aotearoa Auto Haulage accepts no responsibility for loss of or damage to any items left in the vehicle.

BOOKING CONFIRMATION

Please allow 48–72 hours for us to contact you after accepting our quote. This allows us time to organise our transport runs and make every effort to accommodate your requested pickup and delivery dates.

While we will always try to meet your preferred dates, bookings may need to be scheduled on the next available transport run depending on route availability, ferry availability, and operational requirements.

FERRY BOOKINGS

Where a ferry crossing is required and has been booked on behalf of the customer, any cancellation by the customer after the booking has been made will result in the customer being liable for the full ferry costs incurred.

Pickup and delivery timeframes are subject to ferry availability, weather conditions, sailing schedules, and circumstances beyond our control.

DELIVERY TIMEFRAMES

While we pride ourselves on delivering most vehicles within 4–5 days of pickup, all delivery timeframes provided are estimates only and are not guaranteed.

Transport schedules may be affected by factors beyond our control, including but not limited to ferry availability, adverse weather conditions, mechanical breakdowns, road closures, traffic disruptions, driver logbook requirements, compliance obligations, and other operational delays.

Customers should allow up to 10–12 days from the pickup date for delivery before a shipment is considered delayed. Aotearoa Auto Haulage will not be liable for delays caused by circumstances beyond its reasonable control, although we will keep customers informed of any significant changes to delivery schedules.

VEHICLE CONDITION

Vehicles presented for transport must be in a safe and roadworthy condition unless otherwise disclosed and agreed upon prior to transport. Aotearoa Auto Haulage is not responsible for any pre-existing mechanical, electrical, suspension, steering, braking, or transmission issues that may become apparent before, during, or after transport.

PAYMENTS

Full payment must be received on or before the scheduled pickup date. No other payment terms are available unless agreed to in writing by Aotearoa Auto Haulage.

We currently accept payment by bank transfer only.

Failure to make payment by the pickup date may result in cancellation, postponement, or refusal of transport services.

ACCEPTANCE OF TERMS

By accepting a quote on Wise Move, the customer acknowledges that they have read, understood, and agree to be bound by these Terms & Conditions.

Load Carrier

Load Carrier offers reliable moving services throughout New Zealand. With many years of experience as local movers, we are a trusted choice when you are looking for a moving company.

We have a reliable team that provides long-distance moves, furniture packing services, commercial moves, and more. So whatever kind of move you have coming up, we are here to help.

All goods are carried at the owner's risk unless arrangements are made for transit insurance. Carriers Liability insurance has very basic and limited coverage and will not provide full coverage. We encourage and strongly recommend that all our customers purchase their own transit insurance.

The safety of our clients' furniture and other items is always our topmost priority. Ensuring that our customers have a satisfactory experience with us is what we’re best at.

Note : Once the booking is confirmed we will require 15% payment in prior and rest on pick up.

Car Transport

Contract and Commercial Law Act 2017 – Limited Carriers Risk
This means that load carrier is not responsible for damage, theft or vehicle contents. This extends to while in transit, parked or stored. Unless in the unlikely event we are at fault, our insurance covers up to $2000 incl GST for any liable damage only.
All non-runners and pre-damaged vehicles are relocated at the owner’s risk.
We recommend having comprehensive insurance cover in place (Normal full car insurance) and ensuring your policy extends to “in transit between places in New Zealand”. This covers your vehicle when using a professional transport provider, by definition a company with a Transport Service Licence

Moving should be affordable for everyone, so we aim to keep our prices fair and reasonable.

Don't hesitate to get in touch with Load Carrier today!

Secure Transport

Secure Transport offers reliable fragile freight and furniture moving services throughout the North Island and we do weekly trips through all major cities.

With over 30 years experience in the freight industry, you can be sure to trust us moving your valuable goods. We care about your goods arriving safely in the condition we picked them up in and will always deliver on time every time.

All of your goods will be blanket wrapped and handled with care.

Please don't hesitate to get in touch with Secure Transport today to talk about any of your transport needs!

Furniture And Freight Distribution Group

At FFDG (Furniture and Freight Distribution Group), we pride ourselves on providing seamless, reliable, and secure transportation services across New Zealand. Whether you’re moving household or commercial items, car or shipping freight, we offer solutions that are designed with care, efficiency, and affordability in mind.

Whilst our team of movers provides the highest care and attention when
carrying out your move, there remains the risk of damage. Whilst the risk is
low, all work done will be carried out at “Owners' Risk”.