Aotearoa Auto Haulage Ltd

AOTEAROA AUTO HAULAGE – TERMS & CONDITIONS

Nationwide vehicle relocation specialists. We provide professional drivers, insured transport, and reliable vehicle transportation services throughout New Zealand. Our goal is simple: to move your vehicle quickly, safely, and with excellent customer service. We are committed to making vehicle transportation easy and stress-free.

INSURANCE

Contract and Commercial Law Act 2017 – Limited Carrier’s Risk

Under the Contract and Commercial Law Act 2017, Aotearoa Auto Haulage operates under Limited Carrier’s Risk. Unless damage is caused by our negligence or fault, we are not responsible for any loss, damage, theft, mechanical failure, or contents left inside the vehicle while it is in transit, parked, stored, or otherwise in our care.

In the unlikely event that Aotearoa Auto Haulage is found liable for damage caused by our negligence, our insurance cover is limited to a maximum of $2,000 (including GST) per vehicle.

Customers are strongly advised to maintain comprehensive motor vehicle insurance and confirm that their policy includes cover for vehicles “in transit between places in New Zealand” when transported by a licensed vehicle transport operator.

VEHICLE CONTENTS

Any personal belongings left inside the vehicle are transported entirely at the owner’s risk. Aotearoa Auto Haulage accepts no responsibility for loss of or damage to any items left in the vehicle.

BOOKING CONFIRMATION

Please allow 48–72 hours for us to contact you after accepting our quote. This allows us time to organise our transport runs and make every effort to accommodate your requested pickup and delivery dates.

While we will always try to meet your preferred dates, bookings may need to be scheduled on the next available transport run depending on route availability, ferry availability, and operational requirements.

FERRY BOOKINGS

Where a ferry crossing is required and has been booked on behalf of the customer, any cancellation by the customer after the booking has been made will result in the customer being liable for the full ferry costs incurred.

Pickup and delivery timeframes are subject to ferry availability, weather conditions, sailing schedules, and circumstances beyond our control.

DELIVERY TIMEFRAMES

While we pride ourselves on delivering most vehicles within 4–5 days of pickup, all delivery timeframes provided are estimates only and are not guaranteed.

Transport schedules may be affected by factors beyond our control, including but not limited to ferry availability, adverse weather conditions, mechanical breakdowns, road closures, traffic disruptions, driver logbook requirements, compliance obligations, and other operational delays.

Customers should allow up to 10–12 days from the pickup date for delivery before a shipment is considered delayed. Aotearoa Auto Haulage will not be liable for delays caused by circumstances beyond its reasonable control, although we will keep customers informed of any significant changes to delivery schedules.

VEHICLE CONDITION

Vehicles presented for transport must be in a safe and roadworthy condition unless otherwise disclosed and agreed upon prior to transport. Aotearoa Auto Haulage is not responsible for any pre-existing mechanical, electrical, suspension, steering, braking, or transmission issues that may become apparent before, during, or after transport.

PAYMENTS

Full payment must be received on or before the scheduled pickup date. No other payment terms are available unless agreed to in writing by Aotearoa Auto Haulage.

We currently accept payment by bank transfer only.

Failure to make payment by the pickup date may result in cancellation, postponement, or refusal of transport services.

ACCEPTANCE OF TERMS

By accepting a quote on Wise Move, the customer acknowledges that they have read, understood, and agree to be bound by these Terms & Conditions.

Ace Movers

# WINZ Authorized Supplier
# Trade Me Deliveries
# Moving
# Deliveries
# Storage
# City to City moves (entire country)



Ace Moving Ltd

We are a fast, professional, and door-to-door delivery service company that covers the whole of New Zealand.

We are one step ahead of our competitors when it comes to service deliveries.

As a local, NZ family-owned business, we understand and value our core values and we would appreciate your business. (See our reviews.)

Our staff will tell you why they enjoy working with us.

We offer fast and friendly service at a reasonable price, with 100% focus on our customers.

Services Offered:
# WINZ Quote
# Inter-City Move
# Any Pickups or Drop-offs (including pallets)
# Flat Shifts / Removals
# Custom Deliveries
# Local Store Purchases (Collection and Delivery)
# Fragile Items
# Single or Multiple Item Drops - NATIONWIDE


WINZ Quotes - Registered WINZ Supplier.


TERMS AND CONDITIONS WHEN BOOKING VIA Wise Move - PLEASE READ CAREFULLY BEFORE BOOKING - Updated June 2021

1. All deposits are non-refundable unless the job is canceled by us. This is to compensate for the time and dates reserved specifically for your job. If Ace Movers cancels the job due to unforeseen circumstances, your deposits will be fully refunded.

2. Please ensure your Wise Move inventory is as accurate as possible. We allocate trucks based on this estimate and failure to list all goods may result in additional charges or items being left behind. Last-minute capacity is often sold at a premium.

3. ALL GOODS ARE CARRIED AT THE OWNERS' RISK. WE DO NOT ACCEPT CLAIMS.

4. Goods carried into the property are taken at the owners' risk. We do not accept any liability for damages to the property at either end.



INSURANCE:

Personal effects, electronics, and household goods are deemed to be transported at the OWNERS' RISK and we do not accept claims pursuant to the Carriage of Goods Act 2015.

Should we be deemed responsible for intentionally damaging or losing items, our maximum liability will be your $200 home and contents insurance excess. You will be asked to file a claim.

Moving Day:
* All removals must be packed and ready to go.
* We do not assemble or disassemble furniture or move whiteware off cabinets.
* Our staff can assist in putting furniture in rooms, but this is done at the owners' risk. No liability is taken. No assembly or disassembly is included.

Television Sets:
Please note:
TVs that are not in a box are not covered by our Goods in Transit insurance if damaged. It is the customer's responsibility to box the TV (WE TAKE ALL CARE BUT).

MIRRORS:
ALL MIRRORS SHOULD BE PROFESSIONALLY PACKED. WE ARE NOT RESPONSIBLE FOR DAMAGES. WE WILL DO OUR BEST BUT NO CLAIMS WILL BE CONSIDERED.


Packed Boxes:
Please note that the maximum weight for an item is 20kg, according to OHS regulations. Customers often pack boxes that weigh 40 or 50kg, which is not acceptable. In such cases, we will not accept any claims for damages. It is the customer's responsibility to pack boxes weighing no more than 20kg and with a maximum size of 50cm x 50cm.

Packaging:
All goods are to be packaged and ready to go on Pickup Day. If goods are not packaged, we may cover them with moving blankets for the journey, but no claims will be accepted if furniture /item is damaged or arrives dirty.

Car / Bike / Motorbike Parts:

We do not accept claims for second-hand parts or fittings.

Chest of Drawers:
All chests and drawers must be empty and not filled with clothes or belongings. This makes it harder to lift and increases the risk of breakage during long trips. No claims will be accepted if boxes are filled.


Terms and Conditions for Cancellations:

In the event of cancellations or change of mind, the following applies:

Pickup cancellations 96 hours or earlier:
40% of the full booking cost.

Pickup cancellations 24 to 96 hours prior to pickup:
50% of the total cost.

Pickup cancellations 24 hours or less:
100% of the full cost.

The customer will be billed accordingly and must pay within 2 days. Failure to do so will result in the matter being referred to a debt collection agency such as Baycorp. We will also bill Wise Move for their 15% commission and any cancellation costs.

Waiting charges- $100 plus GST per hour ( will be charged due to any reason by customer)

SOUTH ISLAND BOOKINGS:

If a ferry has been booked and the customer cancels, they will be liable for the full ferry costs. The above cancellation policy also applies.

When booking:
Please note that quotes are based on the inventory list provided on the Wise Move platform. We do not charge by the hour but according to the list provided by the customer. Any additional items will incur extra charges or may be left behind.

PAYMENTS:
Payments must be made on or before the delivery day. No other terms are allowed.


Unpaid Bills:
Unpaid bills will be referred to collection agencies for collection. All costs will be borne by the customer.


"BY ACCEPTING THIS QUOTE ON Wise Move, YOU AGREE TO OUR TERMS AND CONDITIONS."

Faithway Movers Ltd

Faithway Movers Ltd is a trusted New Zealand-based moving company dedicated to treating every move with personal care. Our experienced team handles everything from single-item deliveries to full home and office relocations anywhere in New Zealand. Fully insured and transparent with no hidden costs, we are committed to delivering reliable, high-quality service without compromising on safety. We move your belongings as if they were our own.