They arrived an hour later than what they promised but communicated beforehand so no problem with that. The problem is how they handled the goods. Fridge was put on the ground on the sides and on the front which left major dents and scratches. Didn't have proper equipments like many others do. Only thing they put was a layer of glad wrap.. I made mistake putting pick up from ground floor instead of 1st floor and was happy to pay extra before I found the damages.. Not so happy with the service.
Reply from Ace Moving
I already told this guy about timing.
He asked me to do cheap quote for him , I reduced $80 for him.
Then he mentioned collection from ground flour , but collection was from 1st floor and this guy even don’t know from which door his fridge will come out. We lift that fridge and bring it down from more than 20 narrow steps. After that there was narrow path with loose tiles and loose bricks . We managed to load that fridge and deliver to his address. For more safety i did extra round for him for his washing machine.
Even his intention was not to pay full amount and he stared arguing. I know he will give bad reviews because I didn’t bargain with him.