The communication was fairly poor, we were told on our booking receipts that drop off is at 7am however they seemed to have a different agenda and arrived at 8am. We weren’t told about this. Caused some issues with the breeder dropping her off.
Response from Star Pet Travel
We apologise for any confusion but we have no record of a 7.00am check in. Our other Napier client was at the designated pick up point at 8.00am We were able to take delivery of your puppy at 7.25am once the breeder called us and came to meet us where we were exercising the puppies prior to the 8.00am departure.
7.0
Elly
Customer's feedback
Reviewed 04 October, 2021
Supermover
Recognising the best in industry
is a supermover, highly rated and committed to providing the greatest service.
A Supermover is someone who goes above and beyond in their services and is a shining example of how a Mover should be.
Superb, pleasant communication and smooth journey...
67 jobs completed across
New ZealandNZ
Covering over 50,447 km with Wise Move
We are a National Pet courier leaving Napier on 1 October. Drop off in Auckland is either BP Truck stop or Airport shopping Center
Dates are specific to our next trip.
$230
final price
no hidden costs
BOOKED
Photos
Who you'll be booking
Star Pet Travel ensures quick, safe pet transfers with expert care during lockdown, coordinating with Air New Zealand and international airlines. Read more
Star Pet Travel
LOCKDOWN SERVICES - WE HAVE ALL REQUIRED APPROVALS TO OPERATE DURING THIS DIFFICULT TIME.
Flights are very difficult to obtain.
To ensure pets are delivered as quickly as possible we DO NOT DELIVER TO PERSONAL ADDRESS DURING LOCKDOWN. We have set points for pick up and drop off.
Star Pet Travel is a registered (Ministry for Primary Industries) pet travel agent, and booking agent for Air New Zealand and all other International Airlines. Since lockdown, we are also providing regular domestic pet transport by road. Our objective is to safely and as quickly as possible, move your pet from one home to another. Small numbers with a two-person vehicle and vet nurse accompanying your pets.
"Your Pet is our Passion"
Time frame
Collection On 01/10/2021 07:00
Delivery On 01/10/2021 18:00
Payment option
before collection
Payment method
cashcredit card
A recent review was rated as Exceptional from
Amanda
WISEST MOVE WE’VE EVER MADE! We couldn’t be any more happier for the professional service, love and care for our precious feline cargo.
Massive Ngā mihi Nui and Thank You so much to Betty and the wonderful Team, from the pick up in the South Island to the drop off point all the way up in Northland, communication was superb...
Reviewed 26 July, 2024
Read all (44) reviews
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Pet
Transport
Collection
Address
Puketapu, Hawke's Bay
Collection date
On Monday 04/10/2021
Delivery
Address
Auckland, Greenlane
Delivery date
Date flexible
Driving distance
401km
4hours 54mins
We go above and beyond
We’ve set a new standard for thorough and thoughtful service.
Wise Move movers who are already making similar trips can bid on your request, leading to the best fixed price options and lower delivery costs for you.
1% For The Planet
At Wise Move, we believe in our responsibility to do more for our planet.
Across the globe, we’re starting to see the terrible effects of climate change. That’s why we think it’s vital for businesses like ours to play their part in changing the way we work for a greener future.
As part of our membership, we are committed to donating 1% of our yearly sales to a carefully chosen selection of grass-roots environmental charities who are doing critical work in protecting our local nature.
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