Punctuality on pick very good. 3 staff did a good job.
Arranged time on delivery was 4 hours late, with only 2 staff made it long and inefficient with the 2 guys becoming tired .
They did move things to furniture positions as requested.
Overall 7/10.
Thanks.
Bill
Response from Faithway Movers Ltd
Thank you for taking the time to share your feedback regarding your recent move with Faithway Movers.
We’re pleased to hear that our team arrived on time for collection, handled your belongings professionally, and placed your furniture where requested.
We would also like to clarify a couple of points. As per your original booking on Wise Move (shown in the attached screenshot), you requested a two-person moving team. However, we provided three movers during collection at no additional cost to make the process quicker and more efficient.
Additionally, Auckland to Hamilton moves are normally completed on the same day. However, at your request, we arranged overnight storage of your belongings at no extra charge.
We sincerely apologise for the four-hour delay in delivery and understand the inconvenience this may have caused. We always strive to provide a reliable and professional service, and we will take your feedback on board to improve our scheduling and communication.
Thank you again for choosing Faithway Movers. We genuinely appreciate your business and feedback.
Kind regards,
Faithway Movers Team