Communication was not as expected. Quote was for a 2nd story delivery, but only delivered to garage. Also price quoted was more than doubled as a result of communication breakdown ($120 vs $295 in the end). The booking system WiseMove also allowed a cancelled booking to continue leading to communication breakdown. This was taken up with Wise Move with an explanation that they are a new startup and no resolution from their part. Would not recommend.
Response from Huck's Movers
Sorry stiaan you found the job difficult as for moving it up stairs like you stated it was impossible and would’ve broken either the stairs or your wall it wasn’t going to fit we did try to get it upstairs but it wasn’t going to work. You should of measured the book case before purchase also the quote doubled because 1 you gave the wrong address and we waited for about 45 mins then tried to contact you which we were unable to do and also no contact number for the person we were getting the book case from which would’ve helped which made me late for my other jobs I had to go all the way back for you I lost a lot of hours and gas and had to deal with unhappy customers due to this job at the end of it iam sorry you felt let down but iam only working with what I had at the time so it’s unfortunate it ended up like that but I did deliver that is the main thing in one piece.
4.0
Stiaan
Customer's feedback
Reviewed 04 November, 2021
Supermover
Recognising the best in industry
is a supermover, highly rated and committed to providing the greatest service.
A Supermover is someone who goes above and beyond in their services and is a shining example of how a Mover should be.
Average rating of 9.7/10 based on customer reviews
112 jobs completed across
New ZealandNZ
Covering over 3,497 km with Wise Move
$120
final price
no hidden costs
BOOKED
Who you'll be booking
Huck's Movers: Family-oriented, dependable, and punctual moving services, handling everything from small items to full house relocations. Read more
Huck's Movers
We are a family-oriented moving company that prioritises your cherished belongings just as highly as our own. We accommodate a variety of schedules and urgent tasks. From small items to full house moves, we do it all. Effective communication, dependability, and punctuality are integral to our work ethic.
Time frame
Collection Date flexible
Delivery Date flexible
Payment option
before collectionat collectionat delivery
Payment method
cashbank transfer
A recent review was rated as Exceptional from
Erin
Great service by these guys. Great communication along the way, great service, very friendly and professional
Average rating of 8.8/10 based on customer reviews
107 jobs completed across
New ZealandNZ
Covering over 68,640 km with Wise Move
$285
final price
no hidden costs
Who you'll be booking
Freight Plus offers NZ-wide residential and commercial freight services, with flexible pick-up and delivery options, including rural areas and wrapping in Auckland. Read more
Freight Plus
FreightPlus
NZ wide pick up and delivery for items too big for a courier .
Residential & Commercial freight
We can collect from you or deliver to one of our/our partners depots in most NZ towns & cities
Wrapping available in Auckland.
Pick up or drop into our depot if required.
Rural pick/up and delivery.
Communication from base was a bit slow as the pickup and delivery was quite fast, occuring before questions answered, I expected a delay as mentioned on their booking confirmation but it all happened very quickly within 2 days which is great! I will use Wise Move and the carrier again and do recommend using this service🚚👍
Reviewed 15 January, 2024
Read all (73) reviews
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Furniture
Delivery
Collection
Address
Red Beach
Purchase pickup from
Delivery
Address
Silverdale
1st floor
Driving distance
4km
7mins
Unloading
Requires 2 people
We go above and beyond
We’ve set a new standard by raising the bar for care and service.
Wise Move has the biggest mover teams in New Zealand, so we can combine routes and capacity to offer the best fixed-price options and the lowest delivery costs nationwide.
1% For The Planet
At Wise Move, we believe in our responsibility to do more for our planet.
Across the globe, we’re starting to see the terrible effects of climate change. That’s why we think it’s vital for businesses like ours to play their part in changing the way we work for a greener future.
As part of our membership, we are committed to donating 1% of our yearly sales to a carefully chosen selection of grass-roots environmental charities who are doing critical work in protecting our local nature.
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