Relocate Assist Limited

Welcome to Relocate Assist Limited (RAL) formerly known as Night & Day Limited (NDML).

Relocate Assist are a WINZ supplier. We are prepared to work night or day, weekends and some public holidays. We pride ourselves on communication, flexibility and attention to detail and this is reflected in our ratings and reviews.

Please note that although we do have Public & Products Liability Insurance we only carry goods at "owners risk" so we can provide competitive rates.

Express Movers

Furniture, fragile freight, pallet and general freight, and car transport.

15 trucks and a team of 20.

20, 25, 30, 40, 45, 55, and 60 cubic furniture trucks.

Curtain sider trucks.

2 car carriers, 6 carriers.

We work for some of the country's largest furniture and white ware retailers: Harvey Norman and PB Tech. We also work with one of the largest car dealerships, 2 Cheap Cars.

We have the capacity to load from 1 cubic to 250 cubic meters in one day.

We have moved household furniture from Auckland all the way up to Kaitaia and down south to Dunedin.

Our fleet consists of well-maintained trucks, and our capable team ensures that we will not let you down.

We have experience in moving single items, full house lots, retail shop furniture delivery, full warehouse and shop moving.

For vehicle pickup and delivery, we use a multi-car carrier transporter that operates between Auckland and Christchurch. We can also pick up and deliver between major towns and cities on the route, including Hamilton, Taupo, Wellington, Picton, and Blenheim. Please ensure that the pickup and drop-off locations are wide and open roads, making it easy for our car carrier truck to load and unload your vehicle.

For pickup and delivery of vehicles in Auckland or Christchurch, customers can either drop them off at our yard at 564 Great South Road in Runciman, Auckland, or at 15 Wilkinsons Road in Harewood, Christchurch. We can also arrange for pickup or drop off at the customer's address for an additional cost. Please give us 1 to 2 hours' notice before picking up or delivering your vehicle.

For pickup and delivery in Hamilton, Wellington, Picton, and Blenheim, we will arrange the date and time beforehand.

We are able to move both mobile and immobile vehicles. For immobile vehicles, there will be additional costs, which will be quoted during the inquiry or job quoting process.

Insurance:

All goods are carried at the owner's risk unless arrangements are made for transit insurance.

Carriers Liability insurance has very basic and limited coverage and will not provide full coverage.

We encourage and strongly recommend that all our customers purchase their own transit insurance.

By accepting the quote, you agree to the terms and conditions of Express Movers. These terms and conditions, along with any other moving documents (if applicable), will be considered as a legal contract between you and Express Movers, and will be considered as "a writing signed and authorized by You" under any applicable law or regulation. Our terms and conditions are subject to change without prior notice.

Deal & Sons Removals

Deal & Sons (Formerly Text a Truck) have been operating in New Zealand for over five years.

Our main focus is local relocations, giving outstanding customer service with a smile.

Trucks based in TAURANGA and CHRISTCHURCH

G Deal & Sons Ts and Cs

Terms and Conditions of Agreement for Carriage

Updated:
In this agreement, the following terms are defined as;
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CONTRACTING PARTY in this agreement means the person who has requested the Carrier or Forwarder is to carry goods and has the legal authority to do so.
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FORWARDER means Glen Deal T/A Deal & Sons Removals (D&S)as a forwarding agent to a contracted third-party carrier.
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CARRIER means D&S as the carrier whether by contract by a forwarder or as a sole agent to the owner.
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OWNER means the party that has the legal ownership of the goods being carried under this agreement, who may or may not be a direct party to this agreement.
LIABILITY OF FORWARDER (such term to include, unless the context otherwise requires in these conditions, the holding company and its subsidiaries its servants’ agents’ sub-contractors and actual carriers)
(a) The services contracted under this agreement shall be undertaken “at limited carrier’s risk” (pursuant to the Contract and Commercial Law Act 2017) hereinafter referred to as “the Act” unless:
the Contracting Party or their agent has stipulated on this or any other document relating to the carriage of the goods that “these goods are to be carried at ‘owner’s risk’.” This means that the Carrier will pay no compensation to the Contracting Party if any of the goods are lost or damaged unless it can be proven that said damage or loss was intentional; or.
there is a written agreement, signed by the Contracting Party and owner, stipulating that goods are carried at the “owner’s risk”.
(b) In either case (but subject in the case of a contract “at limited carrier’s risk to the limitation contained in Section 259 of the Act)
the Forwarder shall not be under any liability, howsoever caused or arising and (without limiting the generality of the foregoing) whether as a result of the negligence of the Forwarder or otherwise for any damage to, loss, deterioration, mis-delivery, delay in delivery or non-delivery of the goods (whether the goods are or have been in the possession of the Forwarder or not) nor for any instructions, advice, information or service given or provided to any person, whether in respect of the goods or any other thing or matter, nor for any consequential or indirect loss, loss of market or consequences of delay; and
the Contracting Party will indemnify the Forwarder against all claims of any kind whatsoever, howsoever caused or arising and (without limiting the generality of the foregoing) whether caused or arising as a result of the negligence of the Forwarder or otherwise, brought by any person in connection with any matter or thing done said or omitted by the Forwarder in connection with the goods.
With this in mind, please note our prices do not include insurance cover as we strictly cart at “owners risk”. Please discuss with your home and contents insurer if your policy includes goods in transit.
Failure to have home and contents insurance is strongly discouraged
D&S‘s maximum liability in all circumstances is $500 or clients insurance excess, whichever is lesser.
NOTIFICATION OF CLAIMS AND LIMITATION OF ACTIONS
(a) The Forwarder shall be under no liability whatsoever unless:
Written notice of any claim, giving reasonable particulars of the event giving rise to the claim and any alleged damage of loss, is received by the Forwarder within three days after delivery or, in the case of non-delivery, within fourteen days after the date of dispatch;
An action shall have been commenced by the Contracting Party in a Court of competent jurisdiction within six months of delivery or, in the case of non-delivery, within six months and fourteen days of the date of dispatch.
(b) Sections 274, 275, 276, 277, 278, 279, 280 and 281 of the Act shall not apply to the contract.
The Forwarder reserves the right to refuse carriage for any person or for any class of goods.
All terms used in this contract shall have the meanings as set out in the Act, and where the conditions contained in this contract differ from the provisions of the Act then so far as the parties are able the contract prevails over any statutory provision and the parties are deemed to have contracted out of the provisions of the Act and the Forwarder shall not be bound by any agreement varying these conditions unless such agreement shall be in writing and signed with due authority on behalf of the Forwarder.
The goods shall comply with the requirement of any applicable law relating to the nature, labeling and packaging and carriage of goods and the expenses and charges of the Forwarder in complying with the provisions of any such law or with any order or requirement thereunder or with the requirement of any harbour, dock railway, shipping, customs, excise duty, or sales tax, warehouse, or other authority or company or the expenses, charges, levies or fines arising out of the breach of any applicable law shall be paid by the Contracting Party.

The goods shall be safely and properly packaged and labelled and fully described in writing in the space provided hereon including the name and the nature and the value of all goods subject to special rates of carriage or of a noxious, dangerous, hazardous or inflammable nature or capable of causing damage or injury to any other goods or property or to any persons or animals and additional freight charges shall be paid on such goods if deemed necessary by the Forwarder. Failure to safely and properly package or label or to fully describe any goods as aforesaid shall render the Contracting Party liable for any loss or damage whatsoever caused to or by such goods and acceptance caused to or by such goods and acceptance of the goods for carriage without discovery of any such defect or lack shall not exclude or diminish any liability on the part of the Contracting Party.
The Forwarder may charge freight by weight, measurement or value, and may at any time re-weigh or re-value or re-measure or require the goods to be re-weighted, re-valued, or re-measured and charge proportional additional freight accordingly.
QUOTATION SCOPE
Please note all jobs are quoted with a maximum load and unload time of two hours at each end. Should we exceed this time due to access issues or another reason beyond our control we reserve the right to charge $99 per 30 minutes this is exceeded.
Please ensure your inventory is as accurate as possible. We allocate trucks based on this estimate. Failure to list all goods may result in additional charges or items being left behind. If you are concerned please contact us prior to job commencement to discuss. Last minute capacity is often sold at a premium.
A 50% deposit is required for any job over $2000, payable 14 days prior to job commencement. This is non refundable within 72 hours of arrival on-site, unless D&S were to cancel the job.
All jobs are contracted on the understanding that payment is due within 7 days of job commencement unless directly arranged at time of booking. Failure to pay within the allocated time will incur a $49 administrative fee per reminder phone call made. Failure to pay within 30 days will result in your invoice being sent to Marshall Freeman debt collection with the cost of this being passed on to the client. The party contracting D&S‘s services will be liable for all collection costs asscociated with this.
D&S‘s are not liable for any charges or replacement movers due to being delayed. Traffic and ferry schedules and staff illnesses are largely outside of our control and while we do our best to meet deadlines, some delays are unavoidable. We appreciate your understanding.
FREIGHT
Freight costs shall be considered earned and shall fall due for payment as soon as the goods are loaded and dispatched by the Forwarder without deduction. Payment of freight costs shall not be withheld or deferred on account of any claim, counter claim or set-off. Should payment in full not be made to the Forwarder within seven days after the due date for payment;
(a) the Contracting Party shall pay interest on all amounts outstanding at a rate which is 5% above the rate charged over the relevant period by the Forwarder’s bankers on primary level overdraft advances to the Forwarder: and
(b) the Forwarder shall be entitled to the recovery of all outstanding freight and interest thereon and Section 283 of the Act shall not apply; and
(c) any costs incurred by the Forwarder in connection with recovery action taken in respect of outstanding freight and other charges shall be payable by the Contracting Party on demand.
If the Contracting Party does not pay the freight within seven days of the date on which the goods are loaded and despatched, then the Contracting Party shall pay the same and all other charges incurred by the Forwarder.
The Contracting Party will be and remain responsible to the Forwarder for all its proper charges incurred for any reasons. A charge may be made by the Forwarder in respect of any delay in excess of 30 minutes in loading or unloading occurring other than from the default of the Forwarder.
Such permissible delay period shall commence upon the Forwarder reporting for loading or unloading. Labour to load or unload the vehicle shall be the responsibility and expense of the Contracting Party or consignee and should the consignee described hereon not be in attendance at the address given during normal trading hours when delivery is attempted an additional charge may be made at ruling rates for each call until delivery is accomplished.
The Forwarder may carry or on-forward all goods or have them carried by any method or any person which the Forwarder deems fit and notwithstanding any instructions that the goods are to be carried or on-forwarded by another method.
The Contracting Party authorises the Forwarder to contact either as Principal or an Agent for the carriage of goods and any such contact will be made upon the terms and subject to the condition of any bill of lading or other forms or terms of contract for carriage, whether by sea, rail, road or air.
From the date on which the responsibility of the Forwarder ceases as provided by Section 258 of the Act the Forwarder may hold the goods if undelivered as bailee and shall be entitled to storage fees at normal rates charged by the Forwarder AND as bailee shall not be under any liability for any loss of or damage to the goods howsoever caused, OR in its discretion return the goods to the Contracting Party at the risk and expense of the Contracting Party. The provisions set out above for recovery of interest and costs on outstanding freight shall apply also to storage fees which remain unpaid seven days after demand for payment has been made.
The Consignor expressly warrants that he is either the owner or the authorised agent of the owner of any goods or property the subject matter of this contract, that the person signing this contract has authority so to do, and by entering into this contract he accepts these conditions of contract as or for the Contracting Party as well as for all other persons on whose behalf the Contacting Party is acting.
D&S does not remove items physically attached to the house or dismantle items unless agreed prior. Please make sure items are ready for transit. Unless prior agreements have been made, items are generally taken as presented and only secured via straps and packed with moving blanets. Please ask about our packing service for more options.
VEHICLE TRANSPORT
In addition to furniture removals D&S also utilises the tow bars on our trucks to tow caravans,trailers and boat trailers on behalf of clients.
If you have contracted us to tow a trailer or any other vehicle, it is mandatory that it have a current WOF and Registration, insurance with our driver listed and be in a condition to handle cross-country travel. In the instance of a mechanical failure or breakdown, we reserve the right to contract a third party for repair to have it to a safe travelling standard, and any costs (mechanical, accomodation, overtime and waiting time due to delay) will be passed onto the client. In the event of a mechanical failure requiring more than 24 hours downtime GD&S reserves the right consider the load forfeited and will leave the vehicle at the repairers until repairs are completed.
Forfeited jobs are considered completed and as such full payment will still be expected, along with any wait times. A new job can be booked if the client wishes to resume transport when repairs are made.
If you have bought the vehicle or trailer sight unseen, these costs will still fall to you and it will be your responsibility to pay and deal with seller for any dispute over costs. Our 7 day payment standard applies to these costs. It is strongly recommend having a third party inspect the vehicle prior to job commencement in these instances.
Please note we do note provide vehicle insurance and client provided insurance is mandatory before D&S commences a job. D&S‘s maximum liability in any circumstance is $500 or the clients excess, which ever is lesser.
GENERAL LIEN
The goods are accepted subject to a general lien for all charges due now or in the past which may hereafter become due to the Forwarder on any account. If the lien is not satisfied within 7 days of such payment becoming due the Forwarder having given notice of the lien may at its option either:-
remove such goods or part thereof and store them in such place and manner as the Forwarder shall think proper and at the risk and expense of the Contracting Party; or,
open any package and sell such goods or part thereof upon such terms as it shall think fit and apply the proceeds in or towards discharge of the lien and costs of sale without being liable to any person for damage thereby caused.
CLAIMS and INSURANCE
In the event that this contract specifies a requirement for insurance the Forwarder as the consignor’s agent will at the cost of the consignor arrange with a lawful insurer insurance of goods. The limit of the cover provided by such insurance as arranged by the Forwarder for the Consignor shall be the amount specified on the face hereof and the following exclusions will apply:-
All claims resultant from wear, tear, moths, vermin, damp, mildew or loss of market, loss damage or expense caused by delay or inherent vice or nature of the subject matter insured.
Gradual deterioration rust and/or oxidation unless due to or consequent upon fire collision overturning or other accident to the conveyance. AND such insurance shall be otherwise on the terms and conditions normally offered for such class of business by the underwriter with whom such insurance is affected PROVIDED HOWEVER that the said limit shall not be construed as an agreed value.
The agreed value shall be the amount representing the value of the goods as invoiced by the consignor with a limit in any event of the amount specified on the face hereof, PROVIDED FURTHER that any amount received by the Contracting Party under such contract of insurance shall be applied in extinguishing the liability of the Forwarder hereunder.
HAZARDOUS GOODS
The Company will not, except in terms of special arrangements previously made in writing to the Forwarder correctly setting out and describing the goods as required by Law, accept or deal with any noxious, dangerous or inflammable goods, or any goods likely to cause damage, or which it is unlawful to carry. If the customer delivers such goods to, or causes such goods to be handled or dealt with by the Company or any sub-contractor or agent, the consignor shall be liable for all loss or damage whatsoever caused by or to in connection with the goods howsoever caused or arising and shall indemnify the Company, sub-contractors and the agents against all penalties, claims, damages, costs and expenses whatsoever arising in connection therewith, and the goods may be destroyed or otherwise dealt with at the sole discretion of the Company, the sub-contractors or any other person in whose custody they may be at the expense of the consignor without the Company, the sub-contractors or such other person being responsible or accountable for the value thereof.
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SHIPPER/CONSIGNOR/CONSOLIDATOR DECLARATION
The Contracting Party will confirm acceptance of the goods described herein for forward/shipment for which the above information is declared to be correct.
It is declared that the packaging/s used is (are) of an approved type, labelled or stenciled to indicate the name and class of the goods and the nature of the danger, and that the goods are packed in accordance with all applicable carriers requirements and governmental laws so as to withstand adequately the ordinary risks to handling and carriage by the transport model/s stated above.
In respect of sea voyages, the IMO International Maritime Dangerous Goods Code including Annex 1 shall apply, in accordance with the requirements of the International Convention for the Safety of Life at Sea 1960.
SAFETY
GD&S strives to comply with all aspects of the Health & Safety Act. As result we may politely decline to undertake work which has a degree of unacceptable risk. This includes moving items off balconies with rope, and any other job that staff onsite deem as unsafe. Any unsafe act is reported to a Supervisor or Managing Director who will assess risk before contacting client to dicuss alternatives.
GD&S undersatands moving is a stressful time. However a zero tolerance approach to abuse or violence of any kind is in place in our workplace. Our team have been instructed to leave any situation where a customer is verbally or physically abusive or if they feel threatened in anyway.
We understand moving is a stressful time, but please be kind.

Unless a request for packaging or installation has already been arranged we do not remove items physically attached to the house or dismantle items. This needs to be done beforehand unless we are advised prior and have agreed to prepare for this. Items are generally taken as presented and D&S reserves the right to refuse unpackaged items, particularly fragile items we feel are at risk of breaking or being marked due to our “owners risk” stance.

Please note all jobs are quoted with a maximum load and unload time of two hours at each end. Should we exceed this time due to access issues or another reason beyond our control we reserve the right to charge $99 per 30 minutes this is exceeded. Please note all jobs are contracted on the understanding that payment is due within 7 days of job commencement unless directly arranged at time of booking. Failure to pay within the allocated time will incur a $49 administrative fee per reminder phone call made.

Failure to pay within 30 days will result in your invoice being sent to Marshall Freeman debt collection with the cost of this being passed on to the client. D&S are not liable for any charges or replacement movers due to being delayed. Traffic and ferry schedules and staff illnesses are largely outside of our control and while we do our best to meet deadlines, some delays are unavoidable. We appreciate your understanding.

D&S have a zero tolerance approach to abuse or violence of any kind. Our team have been instructed to leave any situation where a customer is verbally or physically abusive or if they feel threatened in anyway. We understand moving is a stressful time, but please be kind.

Freight Plus

FreightPlus

NZ wide pick up and delivery for items too big for a courier .
Residential & Commercial freight
We can collect from you or deliver to one of our/our partners depots in most NZ towns & cities
Wrapping available in Auckland.
Pick up or drop into our depot if required.
Rural pick/up and delivery.

Quality Freight at wholesale rates.


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NZ Home and Transport Movers LTD (JTL)

WEEKLY TRIPS FROM AUCKLAND TO DUNEDIN AND RETURN - ALL CITIES IN BETWEEN

# WINZ Authorized Supplier
# Trade Me Deliveries
# Moving
# Deliveries
# Storage
# City to City moves (entire country)



NZ Home Movers Limited

Over 3000 Jobs on Wise Move Alone.

We are a fast, professional, and door-to-door delivery service company based in Auckland and Christchurch, but we cover the whole of New Zealand.

With different vans (Hiace / Transit / Express Run) and 5 trucks, we are one step ahead of our competitors when it comes to service deliveries.

As a local, NZ family-owned business, we understand and value our core values and we would appreciate your business. (See our reviews.)

Our staff will tell you why they enjoy working with us. We are a fair company, locally owned and operated in NZ, and we pay our taxes and wages on time, every time.

We offer fast and friendly service at a reasonable price, with 100% focus on our customers.

Services Offered:
# WINZ Quote
# Inter-City Move
# Any Pickups or Drop-offs (including pallets)
# Flat Shifts / Removals
# Custom Deliveries
# Local Store Purchases (Collection and Delivery)
# Dangerous Goods (with all necessary licenses)
# Fragile Items
# Single or Multiple Item Drops - NATIONWIDE


We also offer EFTPOS / VISA services with a GST receipt available on request.

WINZ Quotes - Registered WINZ Supplier.

STORAGE:
We also provide storage options in Auckland, Wellington, and Christchurch for temporary storage needs.


TERMS AND CONDITIONS WHEN BOOKING VIA Wise Move - PLEASE READ CAREFULLY BEFORE BOOKING or Quote Accepting - Updated June 2021

A. All deposits are non-refundable unless the job is canceled by us. This is to compensate for the time and dates reserved specifically for your job. If NZ Home Movers (JTL) cancels the job due to unforeseen circumstances, your deposits will be fully refunded.

B. Please ensure your Wise Move inventory is as accurate as possible. We allocate trucks based on this estimate and failure to list all goods may result in additional charges or items being left behind. Last-minute capacity is often sold at a premium.

C. ALL GOODS ARE CARRIED AT THE OWNERS' RISK as per the Carriers Act of New Zealand 1979 . WE DO NOT ACCEPT CLAIMS. (Pls further read below:)

TERMS AND CONDITIONS OF CONTRACT

1. The company’s liability shall be that of a forwarding agent. The company shall not be liable for any loss of, damage to or failure to produce any goods under removal caused by any delay in transit by rail, sea or air, by any strike, labor trouble, riot, civil commotion, war, invasion, Act of God, flood, stress of weather or by moths, borer,
vermin, white ants, termites or other insects, damp, mildew, rot, rust, burglary, housebreaking, storm, tempest or explosion or any act of third party or cause beyond the control of the company nor for any consequential loss however caused.

2. The responsibility for the company’s vehicle and its contents remains with the driver. He has the right at all times to refuse to put his person or his vehicle and its contents at risk. If the owner, consignor, consignee or shipper considers that the driver’s non-acceptance of his/ her instructions is unreasonable, the contractee has complete authority to place a collect call to the head office of the company in order to discuss the matter with the furniture manager.

3. The company will not under any circumstances be liable for any damage to driveway, road, kerb, crossing, path or accessway caused by any vehicle of the company in carrying out its obligations under the contract unless prior to collection or delivery of the goods the company shall have received a written direction from the customer that any such path, road, kerb, crossing, driveway or accessway is unsuitable and that such prior written notice shall have specifically directed the company not to cross any such path, driveway, kerb, crossing, road or accessway with vehicles. In the absence of any such specific written direction the customer shall have been deemed to have directed and authorised the company to cross such path, driveway, kerb, crossing, road or accessway with the appropriate vehicles and the company shall under no circumstances be liable for any damage thereto or destruction thereof.

4. The amount quoted covers the services set out in the quotation and does not include the following services or work but if such services or work are carried out all of the conditions of the contract apply thereto and an extra charge to cover such work will be payable. The services and work excluded are:
(a) The taking down and putting up of fixtures, gas, electric or other fittings or blinds or lifting or laying carpets, linoleums, or other floor coverings, dismantling or installing or reassembling any electrical, audio, refrigerators, washing machines or similar equipment or waterbed, and the removal and re-erecting of any television aerial.
(b) Any storage or related charges or any premiums for insurance unless such insurance is expressly stipulated and referred to in the signed acceptance.
(c) Where delivery is to a building, to the ground floor only, otherwise an extra charge may be charged.

5. When a quotation is for specific items and/or a specific quantity and additional goods are removed, transported or stored an extra charge to be fixed by the company will be made and all these conditions will apply to such additional goods.

6. The company will not accept for removal any goods or substances which is dangerous, explosive, corrosive or otherwise likely to cause damage, loss or injury to any person or property and the customer shall be liable for any such damage, loss or injury, or costs that may be incurred by the company or by any third party through the presence of any such goods or substance. If any such goods or substance is discovered by the company it may at its discretion remove, sell, or destroy or otherwise dispose of the same at the expense of the owner, consignor, consignee or shipper and it shall not be responsible or accountable for the value thereof.

7. It is the responsibility of the customer to see that no article required to be removed is left behind that no goods or fixtures are taken away in error and
that articles left in unoccupied premises are protected.. The company accepts no liability in respect of any such matter and the customer shall indemnify the company against all claims in respect thereof.

8. The company may arrange with any other contractor, railway, steamship, airline, dock or transport company or authority to carry out all or part of the work and terms of all bills of loading consignment notes, and other documents issued by such other parties may be accepted by the company as agents for the customer and shall be deemed to form part of this contract. The company shall transfer to the customer at the customer’s expense the benefit of such rights (if any) as the company may have against such other parties in respect of the customer’s property. The customer acknowledges, agrees and declares that the benefit of any restriction or exclusion of liability on the part of the company hereunder and the benefit to the company of the covenants and obligations on the part of the customer herein expressed apply equally for the benefit of the sub-contractor of the company which performs any part of the company’s obligations pursuant to the provisions of this contract.

13. The effects furniture and goods the subject of this contract will be strictly handled at owner’s risk .
In terms Of the Carriage of Goods Act 1979 this means that the carrier will pay no compensation if the goods are lost or damaged unless he intentionally loses them in transit.

Limited Carrier’s Risk does not cover Household Furniture Removals or Secondhand Furniture in transit. These must be covered separately on an individual basis. (Charges are available on request). Thus all goods carried will be cart at owners risk.




C. Goods carried into the property are taken at the owners' risk. We do not accept any liability for damages to the property at either end. We also act under instructions from our Client who has booked us and no one else

D. If you have asked for only 1 helper , please note that our driver work will be under your instructions and any damages occurring whilst loading, unloading or in transit, will be zero claims basis as well.

E. All quotes quoted on Wise Move doesn't include Packing or Dismantle or Assembly Services - this can be arranged as extras


INSURANCE:

Personal effects, electronics, and household goods are deemed to be transported at the OWNERS' RISK and we do not accept claims pursuant to the Carriage of Goods Act 2015.

Should we be deemed responsible for intentionally damaging or losing items, our maximum liability will be your $200 home and contents insurance excess. You will be asked to file a claim.


We can also arrange Carrier's Liability Insurance.
* Needs to be pre-arranged with us and will incur extra costs, arranged through a third party.
* Maximum Claim for Carrier's Liability: $300 per item (beyond repair) IF insurance is added.

Moving Day:
* All removals must be packed and ready to go.
* We do not assemble or disassemble furniture or move whiteware off cabinets.
* Our staff can assist in putting furniture in rooms, but this is done at the owners' risk. No liability is taken. No assembly or disassembly is included.

Television Sets:
Please note:
TVs that are not in a box are not covered by our Goods in Transit insurance if damaged. It is the customer's responsibility to box the TV (WE TAKE ALL CARE BUT).

Bicycles
Due to some damages, we now have a dedicated Bicycle trailer where we transport Bicycles. It may be delayed by a day or 2 but is safer for both parties

MIRRORS:
ALL MIRRORS SHOULD BE PROFESSIONALLY PACKED. WE ARE NOT RESPONSIBLE FOR DAMAGES. WE WILL DO OUR BEST BUT NO CLAIMS WILL BE CONSIDERED.


Packed Boxes/ Plastic Containers
Please note that the maximum weight for an item is 20kg, according to OHS regulations and as per the CCA act of 2017

Customers often pack boxes/ plastic tubs that weigh 25 or 50kg, which is not acceptable. In such cases, we will not accept any claims for damages either comsmetic or contents

It is the customer's responsibility to pack boxes weighing no more than 20kg and with a maximum size of 50cm x 50cm.

Packaging:
All goods are to be packaged and ready to go on Pickup Day. If goods are not packaged, we may cover them with moving blankets for the journey, but no claims will be accepted if furniture /item is damaged or arrives dirty.

Car / Bike / Motorbike Parts:

We do not accept claims for second-hand parts or fittings.

Chest of Drawers:
All chests and drawers must be empty and not filled with clothes or belongings. This makes it harder to lift and increases the risk of breakage during long trips. No claims will be accepted if boxes are filled.


Terms and Conditions for Cancellations:

In the event of cancellations or change of mind, the following applies:

Pickup cancellations 96 hours or earlier:
40% of the full booking cost.

Pickup cancellations 24 to 96 hours prior to pickup:
50% of the total cost.

Pickup cancellations 24 hours or less:
100% of the full cost.

The customer will be billed accordingly and must pay within 2 days. Failure to do so will result in the matter being referred to a debt collection agency such as Baycorp.

Ferries for SOUTH ISLAND BOOKINGS:

If a ferry has been booked and the customer cancels, they will be liable for the full ferry costs. The above cancellation policy also applies.

When booking:
Please note that quotes are based on the inventory list provided on the Wise Move platform. We do not charge by the hour but according to the list provided by the customer. Any additional items will incur extra charges or may be left behind.

PAYMENTS:
Payments must be made on or before the delivery day. No other terms are allowed.
CREDIT CARD payments have a surcharge ad imposed by banks 2.5 to 3.5 %


Unpaid Bills:
Unpaid bills will be referred to collection agencies for collection. All costs will be borne by the customer.


"BY ACCEPTING THIS QUOTE ON Wise Move, YOU AGREE TO OUR TERMS AND CONDITIONS."