Aotearoa Movers Limited

Welcome to Aotearoa Movers Limited

At Aotearoa Movers Limited, we are proud to connect Kiwis to their new beginnings. Whether you are moving down the road, across town, or relocating between islands, our dedicated team is committed to delivering a seamless, stress-free, and reliable moving experience. We handle your treasured belongings with the utmost respect and care, ensuring they arrive safely at your new doorstep. Kia ora to a fresh start with a moving partner you can trust.

Terms and Conditions


1. Introduction & Acceptance

By confirming a booking with Aotearoa Movers Limited ("the Company", "We", "Us", "Our"), the Customer ("You", "Your") acknowledges and agrees to be bound by these Terms and Conditions. This agreement governs all removal, packing, and transport services provided by Us.

2. Quotations and Pricing

• Information Accuracy: All quotes are generated based on the volume, weight, and description of goods provided by the Customer, as well as specified access conditions.
• Price Modifications: We reserve the right to amend the final price if the actual volume, weight, dimensions, or site access (e.g., unexpected stairs, long walks, steep driveways, or tight balconies) differ from what was originally disclosed.
• Additional Costs: Extra fees will apply for heavy or specialized items (e.g., pianos, pool tables, spas), multi-route stops, custom packaging, or unexpected delays beyond our control.

3. Carriage of Goods & Liability

• Owner’s Risk: Unless explicitly agreed otherwise in writing, all goods are carried at "Owner's Risk" in accordance with the Contract and Commercial Law Act 2017. This means the Company is not liable for unintentional loss or damage to goods during transit, loading, or unloading.
• Insurance Recommendation: We strongly recommend that Customers arrange comprehensive transit and contents insurance to cover their goods against accidental damage or loss.
• Transit Accidents: Carriers' limited liability applies strictly to structural vehicle accidents or fire during road transit, subject to statutory limits.

4. Exclusions and Prohibited Items

• Valuables: Customers must personally transport high-value items, including but not limited to jewellery, cash, passports, deeds, family heirlooms, and important legal documentation.
• Dangerous Goods: We strictly prohibit and will not transport hazardous materials, explosives, flammable liquids, toxic chemicals, illegal items, or live animals.
• Appliances: All refrigerators and freezers must be completely defrosted, emptied, and cleaned prior to our arrival. We accept no liability for internal electrical or mechanical derangement of appliances unless physical impact damage is visible.

5. Claims & Time Limit

• Written Notice: In the highly unlikely event of a dispute or property damage claim, written notice must be submitted to the Company within 48 hours of completion of the move.
• Account Status: No claims will be reviewed, processed, or acknowledged until the customer's account balance has been paid in full.

6. Payment Terms

• Payment Due: 20% payment to be made once booked/ Full payment is strictly due upon the pick up of the move via Cash or Bank Transfer unless a prior corporate account has been established.
• Late Fees: Overdue accounts will incur a late payment penalty fee for every 24-hour period the balance remains unpaid, alongside any collection agency costs.

7. Cancellations & Booking Amendments

• Notice Requirements: Relocation schedules require operational planning. If you cancel or postpone your booking, cancellation fees will apply dynamically based on notice given:
• More than 14 days' notice: 10% booking fee applies.
• 3 to 7 days' notice: 50% fee applies.
• Less than 24 hours' notice: 75% fee applies.

Looking forward to assist you with your upcoming move with 100% satisfactory service.

Nga mihi | Kind Regards
Aotearoa Movers Limited