Aotearoa Auto Haulage Ltd

AOTEAROA AUTO HAULAGE – TERMS & CONDITIONS

Nationwide vehicle relocation specialists. We provide professional drivers, insured transport, and reliable vehicle transportation services throughout New Zealand. Our goal is simple: to move your vehicle quickly, safely, and with excellent customer service. We are committed to making vehicle transportation easy and stress-free.

INSURANCE

Contract and Commercial Law Act 2017 – Limited Carrier’s Risk

Under the Contract and Commercial Law Act 2017, Aotearoa Auto Haulage operates under Limited Carrier’s Risk. Unless damage is caused by our negligence or fault, we are not responsible for any loss, damage, theft, mechanical failure, or contents left inside the vehicle while it is in transit, parked, stored, or otherwise in our care.

In the unlikely event that Aotearoa Auto Haulage is found liable for damage caused by our negligence, our insurance cover is limited to a maximum of $2,000 (including GST) per vehicle.

Customers are strongly advised to maintain comprehensive motor vehicle insurance and confirm that their policy includes cover for vehicles “in transit between places in New Zealand” when transported by a licensed vehicle transport operator.

VEHICLE CONTENTS

Any personal belongings left inside the vehicle are transported entirely at the owner’s risk. Aotearoa Auto Haulage accepts no responsibility for loss of or damage to any items left in the vehicle.

BOOKING CONFIRMATION

Please allow 48–72 hours for us to contact you after accepting our quote. This allows us time to organise our transport runs and make every effort to accommodate your requested pickup and delivery dates.

While we will always try to meet your preferred dates, bookings may need to be scheduled on the next available transport run depending on route availability, ferry availability, and operational requirements.

FERRY BOOKINGS

Where a ferry crossing is required and has been booked on behalf of the customer, any cancellation by the customer after the booking has been made will result in the customer being liable for the full ferry costs incurred.

Pickup and delivery timeframes are subject to ferry availability, weather conditions, sailing schedules, and circumstances beyond our control.

DELIVERY TIMEFRAMES

While we pride ourselves on delivering most vehicles within 4–5 days of pickup, all delivery timeframes provided are estimates only and are not guaranteed.

Transport schedules may be affected by factors beyond our control, including but not limited to ferry availability, adverse weather conditions, mechanical breakdowns, road closures, traffic disruptions, driver logbook requirements, compliance obligations, and other operational delays.

Customers should allow up to 10–12 days from the pickup date for delivery before a shipment is considered delayed. Aotearoa Auto Haulage will not be liable for delays caused by circumstances beyond its reasonable control, although we will keep customers informed of any significant changes to delivery schedules.

VEHICLE CONDITION

Vehicles presented for transport must be in a safe and roadworthy condition unless otherwise disclosed and agreed upon prior to transport. Aotearoa Auto Haulage is not responsible for any pre-existing mechanical, electrical, suspension, steering, braking, or transmission issues that may become apparent before, during, or after transport.

PAYMENTS

Full payment must be received on or before the scheduled pickup date. No other payment terms are available unless agreed to in writing by Aotearoa Auto Haulage.

We currently accept payment by bank transfer only.

Failure to make payment by the pickup date may result in cancellation, postponement, or refusal of transport services.

ACCEPTANCE OF TERMS

By accepting a quote on Wise Move, the customer acknowledges that they have read, understood, and agree to be bound by these Terms & Conditions.

Haul of Duty Transport

Welcome to Haul of Duty Transport
Nationwide Vehicle Relocation Specialists

At Haul of Duty Transport, our mission is simple: to move your vehicle quickly, carefully, and with exceptional customer service. With our team of professional drivers, fully insured transport options, and reliable nationwide network, we are committed to making your New Zealand vehicle relocation completely easy and stress-free.

1. Insurance & Liability
We operate under the Contract and Commercial Law Act 2017 (Limited Carrier's Risk).

Liability Limits: Under this Act, Haul of Duty Transport is not liable for accidental damage, theft, or the loss of vehicle contents while the vehicle is in transit, parked, or stored.

Carrier Coverage: In the unlikely event that damage occurs due to proven carrier fault, our liability is strictly limited to a maximum of $2,000 (inclusive of GST) per transit.

Our Recommendation: We strongly advise all clients to maintain comprehensive vehicle insurance. Please ensure your policy explicitly extends to cover your vehicle while "in transit between places in New Zealand" via a professional transport provider holding a valid Transport Service Licence (TSL).

2. Cook Strait Ferry Bookings
Inter-island transport relies heavily on third-party ferry schedules, which are subject to high demand and weather conditions.

Cancellations: Once a ferry sailing has been booked for your vehicle, any subsequent cancellation by the customer will result in the customer being liable for the full cost of the ferry ticket.

Scheduling: Pickup and delivery windows are estimates and may shift based on ferry availability and sailing disruptions due to adverse weather.

3. Payment Terms
To ensure a smooth transit schedule, we enforce strict payment timelines.

Timing: Full payment must be cleared on or before the scheduled pickup date. We do not offer extended credit terms.

Payment Method: At this time, we accept payment via Bank Transfer only.

Important Confirmation: > By accepting this quote on Wise Move, you formally acknowledge and agree to the Terms and Conditions outlined above