Aotearoa Auto Haulage Ltd

AOTEAROA AUTO HAULAGE – TERMS & CONDITIONS

Nationwide vehicle relocation specialists. We provide professional drivers, insured transport, and reliable vehicle transportation services throughout New Zealand. Our goal is simple: to move your vehicle quickly, safely, and with excellent customer service. We are committed to making vehicle transportation easy and stress-free.

INSURANCE

Contract and Commercial Law Act 2017 – Limited Carrier’s Risk

Under the Contract and Commercial Law Act 2017, Aotearoa Auto Haulage operates under Limited Carrier’s Risk. Unless damage is caused by our negligence or fault, we are not responsible for any loss, damage, theft, mechanical failure, or contents left inside the vehicle while it is in transit, parked, stored, or otherwise in our care.

In the unlikely event that Aotearoa Auto Haulage is found liable for damage caused by our negligence, our insurance cover is limited to a maximum of $2,000 (including GST) per vehicle.

Customers are strongly advised to maintain comprehensive motor vehicle insurance and confirm that their policy includes cover for vehicles “in transit between places in New Zealand” when transported by a licensed vehicle transport operator.

VEHICLE CONTENTS

Any personal belongings left inside the vehicle are transported entirely at the owner’s risk. Aotearoa Auto Haulage accepts no responsibility for loss of or damage to any items left in the vehicle.

BOOKING CONFIRMATION

Please allow 48–72 hours for us to contact you after accepting our quote. This allows us time to organise our transport runs and make every effort to accommodate your requested pickup and delivery dates.

While we will always try to meet your preferred dates, bookings may need to be scheduled on the next available transport run depending on route availability, ferry availability, and operational requirements.

FERRY BOOKINGS

Where a ferry crossing is required and has been booked on behalf of the customer, any cancellation by the customer after the booking has been made will result in the customer being liable for the full ferry costs incurred.

Pickup and delivery timeframes are subject to ferry availability, weather conditions, sailing schedules, and circumstances beyond our control.

DELIVERY TIMEFRAMES

While we pride ourselves on delivering most vehicles within 4–5 days of pickup, all delivery timeframes provided are estimates only and are not guaranteed.

Transport schedules may be affected by factors beyond our control, including but not limited to ferry availability, adverse weather conditions, mechanical breakdowns, road closures, traffic disruptions, driver logbook requirements, compliance obligations, and other operational delays.

Customers should allow up to 10–12 days from the pickup date for delivery before a shipment is considered delayed. Aotearoa Auto Haulage will not be liable for delays caused by circumstances beyond its reasonable control, although we will keep customers informed of any significant changes to delivery schedules.

VEHICLE CONDITION

Vehicles presented for transport must be in a safe and roadworthy condition unless otherwise disclosed and agreed upon prior to transport. Aotearoa Auto Haulage is not responsible for any pre-existing mechanical, electrical, suspension, steering, braking, or transmission issues that may become apparent before, during, or after transport.

PAYMENTS

Full payment must be received on or before the scheduled pickup date. No other payment terms are available unless agreed to in writing by Aotearoa Auto Haulage.

We currently accept payment by bank transfer only.

Failure to make payment by the pickup date may result in cancellation, postponement, or refusal of transport services.

ACCEPTANCE OF TERMS

By accepting a quote on Wise Move, the customer acknowledges that they have read, understood, and agree to be bound by these Terms & Conditions.

EcoShifter Cedar

Eco-Friendly & People-Friendly Delivery Services
We make your shifting or delivery choice an easy one - with solutions that make sense for the environment and your wallet.

Flat & House Moves
We have a reputation for taking the stress out of your move, our teams are trained to listen to the customer's requirements and respond accordingly. Simply check out our reviews to see all our satisfied customers.
Access to multiple-sized vehicles and professionally trained staff, make the sensible choice and talk to Ecoshifter today. 😀👍

Deliveries & Collections
Whether you’ve purchased an item on Trade Me or from a high street retailer and it either won’t fit in your own vehicle or you simply don't have the time, contact Eco Shifter for a fast-reliable pick-up and delivery service. We can help you get the item ‘up & running’ and take away the packaging as well.

We won’t tell you when we can deliver – You tell us when you want it delivered, now how about that for service?

We specialise in difficult moves, whether it's a piano, a huge artwork or a full house load; Ecoshifter will solve your relocation problems. With access to multiple vehicles and trucks and a dedicated team to make your move 'stress-free'. Talk to us 😀

Additional insurance can be arranged prior to the job for any high-value items - otherwise, "All items unless specifically advised by the customer are carried at Owners risk IAW Sect 345(1)(a) of the Contract and Commercial Law Act 2017 (2017 No 5)".

# WINZ Approved Mover

If you require collection and delivery of your products or possessions in the Christchurch, Selwyn, Waimakariri, Ashburton, Timaru region- we are ready 24/7.😀

Pack & Go Freight Ltd

Pack & Go Freight Limited is a Christchurch-based moving company. We specialize in full-house furniture moving, office relocations - either big or small, and intercity deliveries covering the entire South Island. Our team is highly trained to handle your valuable goods safely. Traceable references are available; please feel free to get in touch.

FREQUENTLY ASKED QUESTIONS

1. DO YOU PROVIDE INSURANCE?
NO!
Customers must cover or provide their own insurance. We recommend customers to package their items in boxes for safety reasons. We will do our best ensuring we deliver the items in good condition, the way we found them.

2. DO YOU PROVIDE PACKAGING?
We can provide packaging if requested at an extra cost. Customers must provide packaging boxes and cello tapes. We provide blankets to cover big furniture and any fragile items.

LOCAL PICKUP/DELIVERY OF GOODS
Once a job has been booked, we get in touch with customer and arrange pickup time and we normally deliver straight after loading for locals. We advise customers to advise beforehand of any stairs or parking issues at the property.

INTERCITY PICKUP/DELIVERY OF GOODS
Once the job has been confirmed and booked, by then we would have already discussed pickup dates. Delivery time may vary for long distance locations, though updates of whereabouts during the trip will be updated to the customer. Sometimes if arrive late at a location, we can give the option of delivering early in the morning of the next day if the customer is comfortable.

DAMAGES
Upon evey move damages are bound to happen especially if movers are not communicated to prior to unloading items to the house. We advise customers to wrap any furniture with sharp corners to avoid damaging walls & as a team we will also ensure we are careful. If customer wants help with oversized items in the house that can not fit normally, then damages are expected, we advise customers before proceeding, any damages that occurs during the time are customer's responsibility.

PAYMENTS
Payments are required to be paid in full a day before our team arrives at the location. Cash to be handed over before starting the job at site. For jobs above $800, we require a half deposit as soon as the quote has been confirmed and accepted and the rest of the payment will be made a day before the team arrives on site.

CANCELLATION
If a customer wishes to cancel a local job, they can do so 3 days prior to the moving date, this allows us to rearrange other jobs. If a customer wishes to cancel an Intercity Job, we require 7 days’ notice.

Movingstuff Ltd

At Movingstuff, we pride ourselves on the utmost care, quality, and service. We can safely move your stuff throughout the North Island. A fully insured moving company that is listed as a TOP MOVING COMPANY FOR NZ.

ALSO RECOMMENDED BY CROWN AND NATIONAL STORAGE

We will treat your stuff with respect! We specialise in house lots, individual items. Pretty much if we can fit it in the truck safely we will move it. Local deliveries throughout Auckland or long haul, not a job is too small.

We will also do city to city deliveries, from as far north as Kaitaia to Wellington and all that's in between.
And south island Picton to the Bluff and all other areas in between.

We have the option of one or two men up to 4 so you can either help load and unload to keep costs down or.... put your feet up and watch us do the work!!!!