Furniture And Freight Distribution Group

At FFDG (Furniture and Freight Distribution Group), we pride ourselves on providing seamless, reliable, and secure transportation services across New Zealand. Whether you’re moving household or commercial items, car or shipping freight, we offer solutions that are designed with care, efficiency, and affordability in mind.

We provide our quotes based on the information provided. Apart from the quote details provided, please read the following terms before booking:

1. For any house/office moves and furniture relocation and general freight movement, where prices are quoted based on information provided by the customer, Furniture and Freight Distribution Group reserves the right to modify prices as a result of incorrect volume, dimension and/or weight or access conditions e.g. stairs or balcony varying to those quoted by the customer at the time of booking. The Customer should notify Furniture and Freight Distribution Group if there is not suitable and convenient access to the place from which the goods are to be removed. The movers can make an extra charge due to any access restrictions and will not be liable for any goods damaged through the lack of such access. Undeclared redirection, multi route, or additional manpower not requested, storage, etc. will incur extra charges.

2. There will be an extra charge for any extra heavy, oversized item such as double door fridge, vault/safe, spa pool, pool table, commercial items, etc. It’s the customer’s responsibility to inform Furniture and Freight Distribution Group prior if the move includes any item of such or similar nature.

3. If Furniture and Freight Distribution Group notices that goods are not safe to transport and may cause potential damage to either the item being moved or other items, including the vehicle, the company reserves the right to reject acceptance of the item/s.
4. Our designated arrival time is to be considered as a guide only. Various factors can affect our arrival time such as unexpected delays on previous job(s), delays caused by traffic congestion and/or accidents, roadworks and/or closures, streets not on maps and/or incorrect directions supplied by customers, weather, truck breakdown, etc.

5. Obtain at your own expense, all documents, permits, and licences necessary for the removal to be completed. It will incur extra charges, if our team has to wait for any documentation needed from your end.

6. Whilst our team of movers provides highest care and attention when carrying out your move, there remains the risk of damage. Whilst the risk is low, all work done will be carried out at “Owners Risk”. Should we be deemed responsible for losing items, our maximum liability will be  $200 for your insurance excess. You will be asked to file a claim.

7. Any damage to premises (lawns, floors, driveways, footpaths, underground pipes, cables, sewerage, and other underground installations), is not covered. Should our staff be instructed by the property occupier, or any person acting on their behalf to drive, park or maneuver vehicles in or near an area where such damage is likely to occur, compliance with such instructions will not in any way involve the Movers or its insurers in responsibility for any subsequent damage which may be sustained. Such responsibility will rest solely in the hands of the Owner.

8. Whilst our team provides highest care and attention to your goods when carrying out your move, there remains the risk of damage, especially when handling fragile items, large furniture, white ware items and/or kitchen appliances without its original packaging/unpacked. Arranging a transit insurance cover will give you peace of mind, should the unforeseen happen, you’ll be able to repair/replace your valuables. If you have an existing insurance provider, you can arrange a transit insurance with them, otherwise, Furniture and Freight Distribution Group can assist you with it. There is no liability for damage if goods have pre-existing damage, inherent damage/vice or where the damage has resulted from insufficient packaging. There will be no liability for damage to the goods packed by the owner themselves. If any glass or fragile item breaks unless factory packed, or electrical appliances fail to operate after transit, the company does not take any liability.

9. All residential and non-credit account moves are strictly cash, bank transfer or credit/debit card payments unless pre-arranged with management. All Card payments will be charged a surcharge to cover Mobile EFTPOS terminal fees and transaction fees. Furniture and Freight Distribution Group reserves the right to ask for the payment before unloading the goods. All defaulting accounts will be forwarded to third party debt collectors at the defaulter’s expense.

10. We require you to pay in advance a 20% deposit to confirm the moving slot for any intercity move. Proof of payment should be sent to us through email. The remaining payment will be made on pick up.

11. Please make sure that there is a mention of any stairs/access restrictions at pick up or drop off location. Otherwise, there might be additional charges for the same. Also, please ensure your Wise Move inventory is as accurate as possible. We allocate trucks based on this estimate and failure to list all goods may result in additional charges or items being left behind.

12. All quotes on Wise Move don't include Packing or Dismantle or Assembly Services - this can be arranged as extras at an additional charge.

By accepting this quote on Wise Move, you agree to the above terms and conditions of Furniture and Freight Distribution Group.

Pack & Go Freight Ltd

Pack & Go Freight Limited is a Christchurch-based moving company. We specialize in full-house furniture moving, office relocations - either big or small, and intercity deliveries covering the entire South Island. Our team is highly trained to handle your valuable goods safely. Traceable references are available; please feel free to get in touch.

FREQUENTLY ASKED QUESTIONS

1. DO YOU PROVIDE INSURANCE?
NO!
Customers must cover or provide their own insurance. We recommend customers to package their items in boxes for safety reasons. We will do our best ensuring we deliver the items in good condition, the way we found them.

2. DO YOU PROVIDE PACKAGING?
We can provide packaging if requested at an extra cost. Customers must provide packaging boxes and cello tapes. We provide blankets to cover big furniture and any fragile items.

LOCAL PICKUP/DELIVERY OF GOODS
Once a job has been booked, we get in touch with customer and arrange pickup time and we normally deliver straight after loading for locals. We advise customers to advise beforehand of any stairs or parking issues at the property.

INTERCITY PICKUP/DELIVERY OF GOODS
Once the job has been confirmed and booked, by then we would have already discussed pickup dates. Delivery time may vary for long distance locations, though updates of whereabouts during the trip will be updated to the customer. Sometimes if arrive late at a location, we can give the option of delivering early in the morning of the next day if the customer is comfortable.

DAMAGES
Upon evey move damages are bound to happen especially if movers are not communicated to prior to unloading items to the house. We advise customers to wrap any furniture with sharp corners to avoid damaging walls & as a team we will also ensure we are careful. If customer wants help with oversized items in the house that can not fit normally, then damages are expected, we advise customers before proceeding, any damages that occurs during the time are customer's responsibility.

PAYMENTS
Payments are required to be paid in full a day before our team arrives at the location. Cash to be handed over before starting the job at site. For jobs above $800, we require a half deposit as soon as the quote has been confirmed and accepted and the rest of the payment will be made a day before the team arrives on site.

CANCELLATION
If a customer wishes to cancel a local job, they can do so 3 days prior to the moving date, this allows us to rearrange other jobs. If a customer wishes to cancel an Intercity Job, we require 7 days’ notice.